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Hotel overview

Unwind in an all-new, carefree escape that perfectly blends the cool, calm feeling of a coastal retreat with the fun and convenience of staying in a Universal Orlando Resort™ hotel.  Opens March 17, 2020


On-site at Universal Orlando Resort™
Orlando International Airport (MCO) : 15 miles

Property information

Year Built: 2020
Nonsmoking rooms: 2050
Suites: 1113
Total rooms and suites: 2050


Hotel details


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Hotel advisories

Advisory A minimum parking fee of $19 plus tax, per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Please note:
Dockside Inn and Suites does not provide the benefit of Universal Express Unlimited™ passes.

Benefits (restrictions may apply):
-Early Park Admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the theme park opens. (Valid theme park admission required.)
-Complimentary transportation to all three theme parks and Universal CityWalk™
-Resort-Wide charging privileges with room key
-Complimentary delivery of merchandise purchased throughout the resort to your hotel
-Complimentary club-to-club access to select Universal CityWalk™ venues (age restrictions apply)

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 2963 reviews
  • 5.0 star tripadvisor rating

    Amazing! We all loved our stay. VERY CLEAN! Great lifeguards and friendly staff that go out of their way to help. I can’t wait to go back! My little guy loved the sand, he loved our hotel more than magic kingdom lol. BONUS: we could see the 9pm Disney fireworks from the pool view rooms! (We were on the 14th floor)

    May 28, 2024
  • 5.0 star tripadvisor rating
    Great Holiday

    Took my family to the Universal Hotel for the 1 st time at the beginning of May, could not be happier with our experience. Staff on the front desk were so helpful and we manage to get a 14th Floor room with a view over the pool and was able to see the Disney fireworks each night. Plenty of food to choose from, i recommend the breakfast Flatbread, it was amazing. Can get busy at certain times you can get used to this and work around it Pool was clean and there are plenty of beds to sit on, towels supplied as well. Bus transport to the parks was great, literally no waiting times so it was great and drops you right outside the hotel as well. Loved the Hotel, would come back again for sure

    May 27, 2024
  • 3.0 star tripadvisor rating
    Mixed reviews about this hotel.

    Hallway floors were disgusting (the whole stay), room was very clean. Soda machines near the pool had no ice and flat drinks for the whole 5 days, however bar staff happily filled our cups. the pool area was lovely as was the reception area, plenty of car parks long queue at reception, the 3 queen beds were small. would i stay here again, i dont think so.

    May 27, 2024
  • 5.0 star tripadvisor rating
    Perfect for days at Universal

    Really good hotel close to idrive and universal. Clean, looks new and fresh still, large pool, really good food selection at the canteen quick serve, a shop selling snacks and souvenirs, a Starbucks if you wanted a coffee. Shuttle buses run frequently, we never waited longer than 10 minutes either way. We got an Uber to Disney (about $25 both ways), and walking distance to northern I-Drive with loads of shops and restaurants. We also used the Lynx bus once to go to watch the Orlando Magic basketball (only $2pppw). Only small negative is the thin walls to adjoining rooms.

    May 27, 2024
  • 5.0 star tripadvisor rating
    INCREDIBLE experience - no complaints!

    We stayed here as a young couple for 10 days and could not complain! We were quite hesitant to book based on some reviews such as long waiting times to check in, thin walls and poor quality bedding etc. However this was not the case, check in was reasonably busy as expected but well staffed. Walls were quite thin but minimal noise in the night made this tolerable. We agree that the bedding is quite thin, however coming from the UK, we appreciated this with the weather being so different to ours, some nights we didn’t even want a blanket at all! Rooms decorated nice and were clean, we had a great view of icon park and the local lake. Was just as pictured and met our expectations for the price we paid. We did not eat at the hotel too much but when we did, it was nice and reasonably priced. For $20 you can have an unlimited refill cup for the longevity of your stay which was definitely worth it! The main appeal of this hotel for us was the early access and shuttles to and from the parks. The shuttles were great, well air-conditioned and we did not have to wait more than 10-15 minutes and operate 7am - 1am. The early access saved us a fair few hours of waiting in line for the main rides so was worth its weight in gold as with this, we did not feel the need to even consider buying a fast pass. The hotel provided an amenities card on the day of our checkout as we had a late flight. This meant they would keep our luggage safe but we still had access to the pool areas, gym and shower facilities. This free service was greatly appreciated as meant we could enjoy the rest of our day without having to pay any late checkout or additional fees. The hotel is in a great location, we did not hire a car and found that some places were within a reasonable walking distance and when we did have to get an Uber, it was a fair price. We would definitely recommend this hotel and stay again. Don’t worry about some of the reviews on here, for what you pay the standard is incredible!

    May 26, 2024