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TripAdvisor traveler rating1666 reviews
Let me first by saying Tydel and William has by far the best customer service! I was excited about staying here but that quickly changed. Due to Covid I do understand that the rooms aren’t being serviced but if there’s a sealed sticker on the door that says this room has been cleaned that’s what I expect. However that’s not what we got! The linen was stained and our beds looked as if they had been slept in. They did send housekeeping once we left for the day to clean and change linen. We traveled as group and my cousins experienced issues as well. The coffee pot displayed a cleaned sticker. The coffee pot however was not cleaned and had some type of larvae in top of it. So please people check the coffee pots before use. Minus the negative stuff it’s a nice hotel and we did eat breakfast which was good as well. It’s just a disappointment to receive this type of service from such a nice hotel. Busch stadium was right across the street which was very convenient along with a bar in walking distance. But Westin y’all have to do better!
Broken AC never fixed and slow customer service.
The air conditioner in the room is out of order and only warm, weak air is coming out. I stayed there for 3 nights, but they couldn't fix it, and when I sent a message via chat on the mobile app, they didn't reply for 13 hours...... As a final solution, the hotel's front desk offered to bring me a sanitized fan, but they mistakenly left it in front of another room..... Eventually a "sanitized" fan arrived in the room, but it was so dirty. I thought about requesting a new one, but since I couldn't expect any more service from this hotel, I gave up and didn't use it. I ended up sleeping in a sweat.
Above and Beyond!
My family of 4 recently stayed at this hotel. While there were several restrictions from the city, the hotel management didn’t miss a beat. The hotel was extremely clean and I was happy to see the enforcement of the mask requirement. The staff took every precaution to maintain the sanitary environment. Our room even had a seal on the door to ensure us that it was properly cleaned. The city was under some strict regulations, so the club lounge and gym were not open. The location of this hotel is awesome. Our room had an amazing view overlooking Busch Stadium which was pretty cool. It is a short walk to the Arch and is in a safe neighborhood, so I was able to run outside. When we got home, we realized that we had left 2 bags on the curb as we were loading up our car. I contacted the Westin General Manager, Ryan, and not only had a Westin staff member turned in our bags, but Ryan actually packed them up and took them to the UPS Store and shipped them to us. THANK YOU!!! We had a delightful stay and if our travels take us back to St. Louis, we will certainly stay at the Westin!!
We stayed here over the weekend everything was SO CLEAN. the beds were so comfortable. All of us were very rested! Everyone was wearing masks and the front desk was so helpful. We had a conjoining room with the other couple we stayed with. We were on the 7th floor and it was great! We parked across the street didn’t have any issues. Close to everything. We will definitely stay here again when we come back to St. Louis!
We checked in on 7/13 and once we got to the room we discovered it had been used and not cleaned. Bathroom had dirty rags in it. Glasses drank out of and soap unwrapped and used. The picture is what was outside in the hallway. We checked out and left!