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675 reviews
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Jun 08, 2024Awful
Room is awful , carpets smell really bad and are very old - bathroom light was not working - furniture was dirty, ripped , old and disgusting - I could not bring myself to sit on them, stairs are falling apart - definitely never ever coming back and DO NOT RECOMMEND
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Jun 08, 2024Rip Off Artists!!!!!
My son was traveling to the area for a wedding. The original place he was suppose to stay at cancelled his reservation for no reason. So he went onto Avia's website and made his reservation at Avia and received his confirmation. The day before he was to arrive he tried to call the hotel to ask a question. He was not able to get through at all!! Everytime he called he received a message that the phone was not in service. He traveled there only to find out that even though he had a confirmation the front desk claimed they did not have his reservation!!!! They said they did have a room but it was more expensive! When quetioned how this was possible and showing the email confirmation they would not honor the price that he originally booked! He was pressed for time to get to the wedding and had no choice! He was furious with the customer service!!!! DO NOT STAY HERE!!!!!
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Nov 24, 2023
Not what it used to be
We have stayed here multiple times yearly while visiting nearby family since the property opened. We were always pleased with the condition of the rooms and outdoor spaces and impressed that it was well maintained over many years. Sadly this may be our last stay. The room showed significant wear and tear, the landscape is unkempt, and the building exteriors are dirty and deteriorating. Never a luxury experience but it now borders on unacceptable. No soap by sink, only 2 towel sets (and there is no daily cleaning so two towels is all you get for the stay unless you go to the desk for more), and the already minimal hot breakfast buffet has been replaced by prepackaged cold offerings and over-ripe fruit. We will be looking for other options for our next stay.
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Nov 05, 2023
Nope...don't do it
This place doesn't deserve a star. Our family is involved in two travel sports, so we travel a lot. This is by far the worst hotel we have ever stepped foot in. We ended up leaving and finding another hotel. When we went to check in, we waited 5 minutes for the person at the desk to come back. She was miserable...no customer service...seemed pissed we were there. We got our room and when I went to open it, it was already ajar by a couple inches. No clue how long it was left open. Needless to say, we asked for another room. She was even more aggravated now. Entered our 2nd room, and we were taken back by how dirty and rundown the area was. Torn sofa cushions, filthy carpet, dirty counter tops, and the icing on the cake was the cockroach. Didn't even bring our stuff into the area...we left. We went to go tell the person at the desk and again, she wasn't there.
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Oct 12, 2023
Disgusting
Where to begin… The carpeting was filthy, stained, and worn away in spots. The vents and exhaust fans were covered in dust. The furniture is cheap nylon/plastic and worn away in spots. There are no baking pans/sheets, and no toaster. The dishes and cutlery were used/dirty. The shower had horrible water pressure. There were stains on the walls. There is no breakfast to speak of, just a couple grab-and-go items. I witnessed drug deals in the parking lot almost every day. The cabinets were sticky/dirty. The microwave and kitchen sink handles were both broken. And to top it off there was black mold in one of the bathrooms. Then, after check-out, Sonesta kept $333.25 for "pet fees" and cleaning (the irony!), claiming that my SERVICE DOG defecated in the room!! I of course told them that was categorically false and provided pictures of the suite from my check-in, PROVING that the carpet was already stained/damaged. They refused to give me my money back, even when provided with this irrefutable evidence. Wrongfully taking money from disabled people? Do better Sonesta.