TripAdvisor traveler ratingbased on 3339 reviews
Experience San Juan's newest urban retreat facing the Bay of San Juan. The Sheraton Puerto Rico Hotel & Casino is a truly remarkable landmark in the district. Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just ten minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. So whether you venture into Old San Juan or enjoy one of the many social events, you will not have to travel far for fun in Puerto Rico.
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3339 reviews
Nice Secure Hotel, A little dated though
This Sheraton is a very clean nice hotel next to the convention center. The lobby is clean and their is security all throughout the grounds which is awesome! The view of Old San Juan was awesome from the room. The room had some wear and tear throughout including loose bathroom door hinges and marks in the tub. Upon check in the room did smell of stale old people. After alerting the front desk the next day the room smelled clean and was great. Overall nice hotel just some wear and tear the rooms have.
Find another hotel
Well! I checked in on Wednesday July 15. The Covid 19 controls were good and the staff was welcoming. After the first day I realized they are not doing any room housekeeping. The excuse is the COVID 19. So they only clean the rooms at arrival and after departure. How this is supposed to help with COVID 19?! Very few towels, the phone to call guest services is not working and already ran out pf toilet paper. Sad experience on the caribbean.
Very poor experience
Director in front desk stated hotel is not more than 20% capacity yet the pool was inaccessible and full of people(in complete disregard of the executive order of social distancing). Don't come. You won't enjoy it. The hotel is clearly not ready to receive guests. No hygiene pack provided. One bottle of water for 3 guests. 1 roll of toilet paper and only two towels. Barely any staff available. TVs are old and barely have volume. Non Netflix compatible. No security in the pool area enforcing the social distancing order. The pool is a health hazard. Literally.
Rivera's PR Vacation 2020
We want to recognized two people that made our stay at the Sheraton Hotel, a WOW experience. They are Miss Katherine Vazquez from the Coffee Bar and Mr. Carlos Martinez from the Security Department. katherine every morning greeted us with a : "Good morning, How are you today" and with a smile in her face. No matter the circumstances that she was facing (long lines), she was always in a good mood and taking care of our needs. Mr. Carlos and his team showed his professionalism about security and safety, made us feel comfortable and that there were safety programs and protocols implemented to guarantee our security. Mr. Carlos took his time to explained to us, with amiability and courtesy, the rules and procedures for the 4th of july celebration. Once again, We want to recognized this two amazing people and tell them that we are very grateful and thankful for a job well done! Thank you Katherine and Carlos!! You made our vacation a WOW experience!
Not for family who just want to relax and enjoy a peaceful stay!
Stayed at this hotel over the weekend. The check in was smooth and staff was welcoming. The hotel was overcrowded and it was very hard for social distancing and some people were just not caring at all. The lines were very long to ride the elevator. There was a sign that said one person or family and people didn’t care will just get in and packed the elevator, staff was not even around to control the overflow of people. I stayed on the 7th floor and the whole floor smelled like cigarette smoke and weed, people just being loud, running down the hallway. I don’t recommend this hotel if you just want to relax with family. Place is very loud with people drinking on the hallways. Teens were just hanging around like they were in the streets nobody came around to say anything, bad atmosphere. They were in the lobby with no shirt, no mask and nobody said anything. Look somewhere else if you want to have a relax and quiet vacation with family. I do recommend the restaurant metro, service and food was great! I won’t be staying here again tho.