TripAdvisor traveler ratingbased on 3330 reviews
Experience San Juan's newest urban retreat facing the Bay of San Juan. The Sheraton Puerto Rico Hotel & Casino is a truly remarkable landmark in the district. Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just ten minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. So whether you venture into Old San Juan or enjoy one of the many social events, you will not have to travel far for fun in Puerto Rico.
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3330 reviews
Excellent customer service!
Since march 16th i've been on a business trip in San Juan Puerto Rico. Since then many hotels were stopping activities and I was unable to find a stable hotel to stay during covid19 period. On April 8th I was able to contact Roberto Mosquera (General Manager) and he was able to accomodate me and my friends in the Sheraton Hotel. Since that date the Sheraton Puerto Rico Hotel and Casino has been able provide us with excellent room locations, food On the Go on their restaraunt (delicious food by the way), excellent security Service and mail delivery by Carlos Martinez (Security Director), and excellent customer service. I'm gratefull to have the opportunity to stay in this hotel. As a Bonvoy Ambassador member I've visited many different hotels around the world and none of them comes close the customer service provided by Sheraton Puerto Rico Hotel and Casino. I will recommend this hotel to anyone independently of the reason of their stay. You will find everything you need. Simply Excellent job!
The hotel staff did a great job making the best of a bad situation re. COVID-19. The Cafe did a nice job of preparing food and providing other essentials. I would also like to advise Mr. Mosquera that Deborah at the front desk was very friendly and accommodating. She assisted me with a room change the made my stay as good as it could have been! Thank you Deborah!
Great Service, Friendly Staff
We stayed here for 1 night prior to departing on a cruise. The staff was helpful and friendly. The morning we checked out, we left our luggage with the concierge and headed out for a day trip prior to boarding our ship. Very easy process and easy to get our luggage back at then end of our day trip to head towards the ship (which is a few minute drive from the hotel).
Spent the day at this lovely hotel after our cruise! We spent the afternoon at the beautiful pool, had lunch and drank a few pitchers of delicious mojitos. I highly recommend this property and will return.
My wife son and I stayed here before our cruise. This is our second time at this hotel. The staff is very helpful and friendly. We have booked another cruise for next year and plan on staying here again