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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Fee Inclusions:
- Valet Parking
- Discount at Princeville Makai Golf Course
- highspeed Internet (guestroom and public areas)
- sanitizing wands at the sanitation station
- sanitizing box at the sanitation station
- beach chairs and umbrella rentals
- local entertainment (Friday/Saturday)
- press reader (virtual publications)
- complimentary microwave use (located on certain guest floors)
- cruiser bikes
- complimentary local calls
- complimentary 1-800 calls
- lobby computers
- action cameras
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating375 reviews
I'd go back in a heartbeat!
Beautiful, quiet and clean, worth the higher cost. The view was stunning. Must try the Hurricane Fries at the Crooked Surf and leave Tracy a good tip, she's wonderful! Tip: take the road behind Long's Drugs to avoid some of the midday traffic. If the on-site coffee shop is closed, you can walk to coffee & treats at the Island Country Market just down Aleka.
Lei-making class was wonderful!
We had a lovely stay. Wonderful pool time and great atmosphere. One of my favorite activities was the lei-making class with Kaluna. We learned about the the history and intentions of the art of crafting the lei.
My husband and I just stayed 3 nights and loved it!!! We got upgraded to an ocean view and it was beautiful. We had a small balcony too. The hotel is very low key and relaxing and there were always plenty of chairs available by the pool and beach. The water is really too choppy here to do any snorkeling and never saw anyone in the water. If you just want to relax this is the place! The hotel seemed much less crowded than other hotels we've stayed at. Our room was very clean, bed was comfortable and there were many good restaurants and shopping close by. Would definitely stay here again!
The Sheraton Coconut Beach saved our vacation
We decided to move from another property to the Sheraton and it didn’t disappoint! Great property great location. Leilani at the front desk was fantastic and got us in quickly, we couldn’t be happier with the experience and staff! Bikes and beach chairs available first come first serve, we were easily able to get them, great on property restaurants, excellent pool and pool side service. Billiards and shuffleboard as well as beach games available steps away from the ocean.
Subpar Marriott property; avoid if you can
The view from the pool and beach are decent enough but the property is pretty subpar. Our “upgraded room” was a partial ocean view obstructed by a giant plywood wall painted green and a homeless encampment. One of the folks from this encampment seemed to be drunk, drove across the beach in front of the hotel, got stuck and started spinning his tires, and then drove on through to the encampment. I understand there have been some problems in the area as a result of the pandemic so I understand hotel staff may feel powerless to do anything about the overall situation, but it’s a pretty messed up experience to spend good money to look out over a homeless encampment. Locals seem to come here too which makes the pool area pretty crowded, and we also had a few encounters with passive aggressive staff. Overall my worst experience in any Marriott I’ve stayed in around the world.