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136 reviews
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Apr 14, 2025Highly recommend this hotel for personal and business stays. The staff was extremely knowledgeable and professional.
I had an excellent stay, and one of the biggest highlights was the incredible customer service provided by Michael Kwiatkowski. From the moment I arrived, Michael was professional, friendly, and genuinely attentive. He took the time to listen to my needs and went out of his way to make sure everything was perfect throughout my stay. The hotel itself was clean, well-maintained, and had a welcoming atmosphere, but it was Michael’s dedication and personable approach that really stood out, he’s someone so committed to providing top-tier service. He truly made me feel valued as a guest. Highly recommend this hotel—especially if you're lucky enough to be assisted by Michael!
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Apr 14, 2025Overbooked hotel failed to honor my reservation
I reserved a room at the Sheraton Denver Downtown Hotel because a needed to attend a conference that was hosted at the hotel. I booked my room three months in advance and received a confirmation. The day before my arrival, i received a welcome email from the hotel. However, when I arrived to check in, I was informed that the hotel had overbooked and they didn't have a room for me after all. They had made arrangements to send me, in an Uber, to another hotel a few blocks away. The front desk attendant said this was because walking in the neighborhood was not advisable. Well, that didn't help me very much because I had to walk between the two hotels every morning and evening for the conference. Walking was fine, as was the replacement hotel, but when I choose a hotel, make a reservation, and receive a confirmation number for that reservation I expect the hotel to actually have a room for me, not ship me off to another location. In the end, I no longer trust the Sheraton brand. Furthermore, I handle all travel arrangements for a medium-sized company, and we will never book with Sheraton or Marriott International again.
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Apr 14, 2025NICE HOTEL
Attended a conference held in the hotel. At the moment, there is so much construction surrounding the hotel, but once they finish, the area should be nice. PROS: Quick check in process, check in team was polite. Yardhouse and Top Golf Suites are attached to the hotel. Located in the middle of downtow, easy walk to other restaurants and stores. The Club Lounge (if you do this option) has a good breakfast and evening snacks selection and is kept clean. Room was clean. CONS: Probably just the second floor of the plaza hotel, but my view from my room was of a wall. Overall, I wouldn't mind staying here especially if you have a conference being hosted by this htoel. Other than surrounding construction and my view, everything else was fine.
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Apr 01, 2025
Bed bug crawling on my pillow!!!
I have never posted a negative review of a hotel, but this one deserves it. First of all my experience at the Sheraton Denver Downtown hotel before seeing the bed bug was not good. There was nobody to help me with my bags, not one person offered to assist me in carrying two suitcases and three carry-on items to my room, which was in the tower through a concourse. Then, I went to the pool (to eat my salad-to-go) and it was nothing like the picture - granted it was evening and the furniture was all packed up, but the pool deck was cracked and peeling, really poorly kept. Finally, and all of that was manageable until… as I was about to get into bed after a long day of traveling, I saw a small bug on my pillow!!! At first I thought it was a piece of lint but as I looked closer, it started to move!!! Now, I always look for bedbugs whenever I go to a hotel because they are dangerous to the body and they spread pervasively from one room to another. They can get in your hair, skin, clothes and follow you for days! You can bring them home with you and then would have to fumigate your home!!! Although I always look, I have never actually seen a bed bug until this hotel! Shocked and disgusted, I quickly packed up my things and fled my room, because if a bed bug could get up to the 21st floor, it was likely not the only one. I could not afford to take a chance getting infested. My trust in other rooms at this hotel at this point was very, very low!!! Then, I reported this horrible situation to the front desk and filed a Security report. I immediately called American Express Travel, knowing they would help me, and asked them relocate me to another hotel, which they did. All I asked the Sheridan Downtown Denver to do was to pay for the price difference from their hotel to the hotel where I was going - not even to pay the rate I would have paid them - and they denied responsibility and refused to pay the difference!!!! So, if you are planning a trip to Denver, or planning a wedding or conference there, I highly suggest you rethink your choice and stay somewhere else! The Director of Guest Services, Dean, was insulting, telling me that I should have been the one to ask them to relocate me to another Marriott property in town. This was not offered to me by the front desk… I didn’t even know to ask for that. I was in a state of panic because I had arrived to Denver in the evening, and now had no place to stay!!! Lastly, as if that wasn’t bad enough, the conference rooms where I had to attend a conference were musty and probably had mold. I am extremely sensitive to mycotoxins and there were rooms I could not sit in, and my colleague said her room smelled musty! I highly recommend you stay away from this hotel for your own health and wellbeing!!!!!!!!
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Jan 06, 2025
Amazing location and staff for families!
We had the most unforgettable experience at the Sheraton Denver Downtown Hotel, and I cannot recommend it highly enough! From the moment we arrived, every detail of our stay was handled with care and attention that made us feel incredibly special. When the hotel manager, Tony Dunn, found out we were celebrating a birthday, they went above and beyond, surprising us with a handwritten note and a delightful selection of local Denver snacks delivered right to our room. This thoughtful gesture set the tone for an extraordinary stay. We had an Executive Suite that connected to a standard double room, and it was the perfect setup for our family. The spacious layout allowed us to spread out comfortably while still enjoying time together, making it feel like a true home away from home. The club-level access was a highlight of our stay! The lounge was impeccably managed, with a wonderful selection of food and beverages throughout the day. Every detail was so well-thought-out, and the staff ensured it was always well-stocked and inviting. The heated outdoor pool was a fun and unique experience in December! Yes, it was a bit chilly getting in, but once submerged, it was absolutely perfect. It was such a treat to enjoy a swim while surrounded by the brisk winter air. Another bonus was the location—just a three-minute walk to a prime viewing spot for the New Year’s Eve fireworks. The convenience was unbeatable, and we even caught glimpses of the later fireworks show from the comfort of our room. Every single staff member we encountered was beyond helpful and kind, truly going out of their way to make us feel welcome. The hospitality here is second to none, and it was evident in every interaction. Our experience was so wonderful that we are already planning a return trip just to stay here again. The Sheraton Denver Downtown Hotel has set the bar incredibly high, and it will always hold a special place in our hearts. Thank you for making our stay so memorable!