TripAdvisor traveler ratingbased on 6733 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6733 reviews
Serious staffing problems, not worth the money
Some people at the hotel are not very happy to get back to work, you can hear complaints from hotel employees about not having the proper staffing. Unhappy staff = bad service = unhappy customers. Most people do not respect social distancing as no one at the hotel enforces it. Only one or two restaurants are open, most of the time you need to go to the restaurants at the Now (the hotel next to Secrets) and they are very very crowded, you have to wait in line for at least one hour, and forget about social distancing. Very disorganized staff, no one knows what time restaurants open, every one tells you a different time, and in the official information sheet the time is wrong. Oceana usually opened an hour late and closed right on time, once we arrived 10 minutes late and they didn’t let us in. Staff at the snack take your order and gives it to any random people, so you have to reorder every now and then Bryan a member of the concierge team told us he did reservations for us, when we showed up for the restaurant, reservations were not done. Room service was very late, after 3pm, out of the 5 days of our stay they did the service only once. Also they ignore the do not disturb sign and they keep knocking until you open. There are a lot of mosquitoes at the restaurants even the ones that are inside, so watch out for dengue No valet parking due to covid, parking is a mess.
Great staff very attentive and helpful. While still using extreme precaution. Very nice, friendly people always smiling.I reccomend that everyone book a trip to Puerto Vallarta Secrets resort as soon as you possibly can. You won't be disappointed.
First of all, I’m an essential healthcare worker, and I’ve worked in the LA trenches nonstop for monthssssss so the minute I heard Puerto Vallarta was open I began my search for resorts specifically that we’re all inclusive and all adult. Secrets hands down had the BEST reviews and I sually read reviews on multiple travel sites before booking. I booked my shuttle with Amstar that promptly waited for me. I was welcomed with champagne upon arrival and Esmeralda was great after I checked in. I had a spa date and my masseuse lady was phenomenal! Idk what the essential oil she used, but it had a wonderful tingle and smelled like mandarins!! The hydrotherapy pool after was also so relaxing that I skipped going out for dinner, and ordered room service! Soooo good! Breakfast my last day was also room service! The final day I was poolside and wanted a pina colada but the bar wasn’t opened just yet. Noeh was laying down towels at an adjacent chair near me and offered to grab me two pinas at the manatee bar and brought them to me so I wouldn’t have to go to the swim up bar! I mean.... just book the trip you guys! You deserve it after being quarantined!!!
A wonderful experience!
We stayed at Secrets Vallarta Bay in mid January 2020. This was our second visit to Secrets Puerto Vallarta. The resort is located a very short drive from the airport. We stayed in an Oceanview preferred club room. . The resort is about a 20 minute very enjoyable and safe walk right to the downtown and Malecon in Puerto Vallarta. There is also a new shopping center that was also about a 20 minute walk in the opposite direction. Overall, we really enjoyed our stay at this resort! We ate at all of the property restaurants and enjoyed all of them thoroughly. We especially enjoyed the food at lunch. There was quite a variety with the chefs even recreating some of the street food – we loved the shrimp on a stick! One evening we had a Mexican coffee. All I can say is just get it. Enjoy the drink but enjoy the fire show to create it even more! We feel compelled to mention the staff in the review and we do so because it almost felt like family. Fernanda Trejo was our concierge at the preferred club. She would take the time to help my wife with her Spanish and even hugged her on our last day. Benny was the out-of-this-world bartender in the preferred club. If you want something, just ask Benny – he knows everything. Raul was our breakfast waiter at the Market Café. He gave us suggestions on what to get every day. I might add great ones. On our last day he had special platter made wishing us a happy return. When you are seated for breakfast make sure you are in Raul’s section. Finally, Aldo was a jack of all trades and master of all of them. He conducted an excellent fitness class, was a superb teacher in the Spanish class and went over and above our expectations during the beach walk. Would we come back? The obvious answer is most definitely.
best all-inclusive food and drinks in pvr and food and beverage manager, carlos diaz
hotel was wonderful--thoughtful and considerate check-in--it was a pleasure to be greeted by reception manager, carlos--another carlos, the food and beverage manager, carlos diaz is a force to all over the campus to make certain all guests are happy--nirvana, the preferred club concierge, was wonderful if there was a need of any kind that needed to be fulled--cannot wait to return in february for another 2 weeks--