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Hotel overview
Get exclusive perks during your getaway at Secrets The Vine Cancun. Travel now through December 22, 2022 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms:
• 25% discount on spa services
• One-in room family or champagne breakfast
• Complimentary upgrade to nonstop shared transfers
• One bottle of wine/sparkling wine per room
Guests staying in upgraded rooms:
• Get all the perks of the standard rooms plus,
• One complimentary Bali bed rental per room
• Beach bag
• Up to 50% off romantic dinner
• One family/couple photo per booking
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
This ultra-chic adults-only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.
24-hour room service available with - limited availability.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
Location
Hotel ZoneProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
18493 reviews
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Apr 24, 20255*'s
Amazing culinary experience. Wonderful service, luxurious rooms. Only downside was a lack of sunbeds being available after 8am due to guests coming down early to claim one with a towel, book or bottle of sunscreen and then not returning to use the bed until later in the day
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Apr 24, 2025A nice couples hotel, clean, great staff, just not the biggest resort, but with no kids, does it matter.
Nice restaurants, great beach when the weather is good, nice pools and friendly staff. Lots of space in the hotel and more than one thing to do in the evenings. Service around the pool was limited and space around the pools is very close mainly due to the width of the overall property. Some nice local restaurants in walking distance. Staff very good. Rooms exceptional and clean.
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Apr 23, 2025
Excellent stay
Everything went according to plan, the only thing we thought we were gonna get, was a bottle of wine for our anniversary but that didn't happen. Everything else was as expected. Highly recommended. The food, the staff, the cleanliness of rooms were right on point.
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Apr 23, 2025
Preferred Rooms are a must!
Secrets the Vine does an amazing job. The hotel is very clean and feels new. Make sure you get a "preferred room" in order to enjoy the extra perks with at very little extra cost. Including a butler! Mauricio on the 27th floor was very responsive!
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Apr 22, 2025
Very close to being perfect
Stayed here for the 11th time between 2nd and 16th April 2025. We always stay in a Preferred Club Junior Suite Ocean view. We thoroughly enjoyed our stay and the hotel is 95% perfect. Here are my thoughts. * Check in was easy and comfortable. Cold towel, glass of champagne, priority check-in on the 21st Floor. What's not to like??!! * Our room was perfect. Very spacious, big balcony, great view, very clean, everything supplied that we could possibly have needed. Our housekeeper, Victoria, did a really good job every day. Plenty of fresh towels. * The bed was excellent. Extremely comfortable. We slept really well. * The shower is amazing, especially the rain head. * Our air conditioning worked well and we were happy with it. * Our Personal Concierge (Hyatt don't call them Butlers any more) was Mauricio. He asked us every day if we needed anything and if our room was alright. He had to check with his boss, Aldo, for some of our requests. * The areas around the pools at the Manatees Bar were well organised by the Pool Concierge, Angel. Angel spoke with us every day to check if we needed anything. * We didn't use the Preferred Club Pool on the 12th floor, as we prefer to be at the other pools. * The servers around the pool were amazing - Alberto, Norberto, Roberto, Veronica and Juan. They worked very hard and always made sure that we were offered more drinks when we needed them. An excellent team. * The SOMMELIER TEAM were all fantastic. Fabiola is an absolute star. Eduardo was lovely and Oscar too. Thank you Fabiola, for all your help, - you made our wedding anniversary very special. . * Restaurants - unfortunately quite variable. Some fantastic - some not. DRAGONS - we ate here twice. Some of the food was very good (Sushi and Kung Pao Chicken), but some of it was really poor (Vietnamese Pho; Vietnamese Summer Rolls). We also complained that the small bottle of tonic water for my gin and tonic was flat and very lacking in fizz. Not a good product. BLUE WATER GRILL - we ate here 3 times. Overall, the food was really good. We especially liked the Beef Fillet; the Catch of the Day - Salmon; the Romaine Lettuce appetiser; and the Bell Pepper and Chipotle sauce. Our only complaint here is that the side dishes are often cold - we had to ask specifically for them to be served really hot. Our server Gustavo was excellent. NEBBIOLO - we ate here twice. Again, some of the food was excellent (the Burrata & Pomodorini; the Parmigiana di Melanzane; the Mussels - Pepata de Cozze and the Orecchiette al Pomodoro). However, the Acquapazza main course was very disappointing (just fish and seafood with no rice, potato, pasta, or vegetables of any kind). Not an enjoyable dish. OLIO - we ate here 3 times. Again, some things were very good and some not so much. We enjoyed the Falafel at lunchtime. Also, the Seafood Casserole; the Chicken Shawarma and the Lebanese Grill. Not so much the Greek Salad; the Spanish Tapas and the Mezza. Another mixed bag. SEA SALT GRILL - we ate here twice. The new chef from Peru has introduced some interesting new dishes to the menu, and this restaurant has definitely improved from previous years. We especially liked the Scallops Tiradito; the Classic Peruvian Ceviche; the Tuna Tiradito; the Chaufa Rice; and the Fried Seafood. A huge thank you to Chef Ramando (?) and also to Estevan who always looks after us so well. We didn't eat in the MEXICAN RESTAURANT at night. We didn't use ROOM SERVICE, although Abiel met with us and was really lovely. MARKET CAFE - we had breakfast here every morning. The service from Cesar, Geyser, Barnabe and Michelle (Hostess) was superb. Michelle is wasted as a Hostess and should really be promoted to a more customer serving role - she is so friendly, so smiley and so helpful. The breakfast buffet is really good. Fruits, cereals, eggs, hot items, pastries, juices, variety all really excellent. Only negative comment was around the breads and bagels - not much choice and sometimes dry and unappetising. THE LOBBY BAR - fantastic service from bartender Javier who mixed amazing drinks for us to exactly our specifications. 21st FLOOR LOUNGE - a good bar with a really nice choice of high-end drinks. The snacks and canapes had improved from previous years, although the desserts were not as good. The seating - both inside and on the balcony - needs serious attention and is not comfortable. * We didn't go to the RED VINE PIANO BAR or the HALF TIME SPORTS BAR. * We did feel this year, that the ENTERTAINMENT TEAM were not great - in fact, pretty poor compared to previous years. The only person trying her very hardest to do a good job was Esther (although struggling a bit with her English). Aisha was really just annoying. Even Alan, didn't seem to be doing much in the way of entertaining. * The entertainment at 1.00pm each day at Manatees, and also in the Lobby Bar in the evening was overall, very good. The guy who did the Freddie Mercury tribute was amazing. We love Secrets the Vine so much and we will definitely be back. It's just a shame that Hyatt have made changes that are not really improvements. From a guest's point of view, AM Resorts was definitely better in a lot of respects. The 1.00pm Chef's Parade has disappeared, when this was one of our favourite, unique events. Massive thank you to Felix (Food and Beverage Director); Fabiola (Head Sommelier); Aldo (Assistant Head Personal Concierge); Erika (Head Concierge) and Estevan (Restaurant Manager). You all made our stay very special and looked after us so well. See you in 2026!