TripAdvisor traveler ratingbased on 4765 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4765 reviews
Amazing customer service and installations! Our second home!
We visit the resort every year because we can’t find any other resort as excellent and comfortable as this one. Love how impecable and complete the rooms are, the swimming pools, restaurants, restrooms, everything is perfect! Lots of menu options for breakfast and lunch, very good gourmet restaurants for dinner. It’s a very relaxing place, entertainment all day, pool and beach volleyball are the best! Very cool shows ever night my favorite is the tropical night and the Mexican night. The buffet is wonderful and too many options. They always make sure you are having a good time and greet you with a smile and great attitude. I wish all the Resorts had the same welcoming and kind staff as Secrets Puerto Los Cabos. We love to visit every year since they opened. Our second home!
Great hotel and the food was awesome! But above all was the service by all hotel employees was exceptional! Leonardo from El Patio restaurant was great! Leonel was also great! Francisco and Karen at Market Cafe are great!
Phenomenal honeymoon stay
The stay was amazing! From the time we checked in to the time we checked out was safe, comfortable, professional and fun! Jovie at the preferred club desk, Mario the bell man, Cesar and Elroy at the pool, Martin at the seaside grill, are all wonderful people and really made our honeymoon special! The food in all the restaurants were very tasty and delicious! The rooms are clean and well taken care of and checked on throughout the day. Our mini fridge was never empty, and we always had fresh towels. The bed and pillows were very Comfortable and even had additional pillow options if you needed something else. The spa service was so relaxing! The pools had beautiful views and were nice and cool! The nightly entertainment was very well done and the entertainment activities and staff did a great job putting things together! I can’t wait to come back and revisit my friends here! They made you feel at home and part of the family!
We were hesitant to make reservation during COVID but decided to go to Secrets Puerto Los Cabos. You can’t beat a 2-hour plane ride from LAX. We were greeted at the airport by transfer shuttle. They disinfected our luggage and provide hand sanitizer. Vehicle was very clean. Once we arrived to Secrets Resort they explained the steps taken to keep us safe. All staff is required to wear masks at all times, luggage is disinfected, toiletries are individually wrapped, remote control is also wrapped, and personal hand sanitizer provided. Hand sanitized is provide throughout hotel. The whole Secrets staff was excellent especially Norberto, Carlos at Ocean, Chef Osiel , Leonardo at El Patio and Leonel at The Market. They made our stay very special. Can wait to return.
My husband and I just came back from this stay in Los Cabos, and we truly felt like Royalty here, the service in this resort was absolutely outstanding. The restaurants have amazing food, Seagrill had the best fish tacos and octopus Tostadas we ever had on this planet! All the servers were very polite and professional. This place put safety first, hand sanitizer everywhere and all their employees had their mask on at all times. This resort is absolutely beautiful and very well maintained, My friends had been highly recommended to this place by us. We are so proud to say where we stayed in Los Cabos. This is definitely a 5 star hotel. Thank you so much for an amazing vacation.