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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
26353 reviews
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Apr 22, 2025Beautiful grounds decent food and service
We went for a week with my wife and our 10 yo son. The grounds are really beautiful and there’s lots to do. The wildlife is great especially seeing spider monkeys, ton of coati’s and iguana and saw a couple agouti’s. The beach is not for everyone. The sand is nice but the ocean is Rocky front section is less rocky a calm and a lot of people still seemed to enjoy it. I like snorkeling so it was fine for me (although I like playing with my son in the waves and you can’t do that there) If you go past the first section of rocks you start to see more and bigger fish. It’s well worth it to bring water shoes. For this time of year the Ocean was very clear until about 2 then the tide would rise and it would be cloudier and at high tide a little dangerous if your out far near rocks with big waves.Best to snorkel early. At the hotel I snorkeled in the cenote that’s close to the lobby and saw some big fish and a few turtles. We also did the jade river tour and saw some fish and turtles and swimming in a mangrove forest was very cool. I did the bird tour which they said was a safari tour. Daniel gave a great tour and we saw and learned about all the local animals on sight. My son really liked the petting zoo tour where they fed donkeys, pigs and bunnies. We also did a kayak tour at the beach which was nice talking to others and relaxing. We also went out on our own which was good too. The food was fine. We like the taco place. My son enjoyed the hibachi restaurant. The buffet was decent. The water park was really nice it was open about half the week when we were there. The adults only section was very nice. We had some nice breakfast there. The pool was quiet were the main pool is more of a party. At the adults place you could grab sandwiches drinks and snacks. One small issue and tip. My wife left her clothes on the bench in the bathroom. The cleaning service accidentally picked it up and it was in with the towels and we got it back. She did the same thing the next day and the same thing must of happened and we didn’t notice until we were leaving in the morning. Overall it was a great place and the workers were nice.
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Apr 20, 2025Loved my hair!
I really loved the hair salon!!!! Perfect for my daughter's wedding. The stylists were very professional stylists and it was a great experience. I asked for a difficult style and it turned out great. I would highly recommend the salon for any event.
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Apr 19, 2025
Unique family vacation spot
Went with our family of four (8yo and 11yo) and loved it!! Loved all the animals and unique opportunities like swimming in the cenote, snorkeling, and riding bikes to the Mayan ruins. Everything was very clean and everyone was friendly and helpful. Buffet food was average, but we were able to get reservations for all four specialty restaurants. The teppanyaki was my favorite, and my husband loved the brazilllian steakhouse. It was so cool to see all the monkeys and other animals running around and they had dispensers of mosquito lotion if needed but I only found it buggy when we did the night shows outdoors. We really enjoyed the uniqueness of this resort and it was perfect for our family!
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Apr 16, 2025Stay somewhere else
0 out of 0. Service is sub par. Seems good as long as you don’t need anything. AC was broken Fridge was broken You have to book your restaurant times to eat… good luck with them writing down the correct times. Had to miss dinner because of this. For the cost of this trip, the service should have been way better.
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Apr 16, 2025Do NOT recommend
What a joke. Food passable. Restaurants closed without warning. We paid extra to be on the adults only section for a superior room with welcome basket and we were put in family section with bunk beds. Lack of organization, no shuttle at the airport, waited for an hour and a half. When we went to information desk, staff was sleeping with head on counter or playing with cell phones. Will not be returning.