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Hotel overview

The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2011
Floors: 20
Total rooms: 562

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx $5) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 9092 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Worth it

    This Riu Hotel is BEAUTIFUL. The room was very clean and all the staff was amazing from the lobby to the housekeeping staff and everyone else in between. There were plenty things to do, different food options and drinks all the time. Our room had a great ocean view. Even the other guests were friendly. My only con was the bed was a little on the firmer side...for me. Not a deal breaker and I would go there again. I would recommend 10/10!

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    fantabulous

    very clean, excellent services, perfect restaurants and delicious foods, enjoyable parties recommended to every one who looks for a relaxing and enjoyable trip

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    love it

    Been there twice back to back years and have nothing bad to say about it.They treated us very good special thanks to Alicia at the buffet she was awesome, at the pool bar all of the guys are the best and the other bars don't fall short either keep up the good work all of you.

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The staff here is the best!

    Our third time at this resort. The staff is awesome! Marcelo, Cruz, Alicia, Dino, and Diego are awesome!!

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top Notch

    Service was phenomenal. Great food choices and drinks. Very comfortable stay with very clean rooms and outside areas. Look forward to returning

    Apr 18, 2025