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Hotel overview

Opulence redefined, this all-suite resort provides the perfect escape for families, luxury travelers and couples looking to tie the knot. Fronting Riviera Nayarit’s popular Flamingos Beach, guests are treated to 24-hour room service, romantic wedding packages, a wide variety of upscale restaurants and bars, inspired spa services, spacious suites, an 18-hole golf course nearby, entertainment throughout the day and family-friendly amenities including a mini club and playground. Escape the hassles of everyday life during visits to this distinctive Mexican getaway.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property information

Year Built: 2008
Accessible rooms: 4
Floors: 9
Total rooms: 445

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Occupancy Requirements - Guests booking any 2 Bedroom Family Suite must have a minimum of 3 adults or 2 adults and 2 children (between ages 2-12). If your reservation does not meet one of these occupancy requirements, your reservation will be denied.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - 
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - 
Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 5730 reviews
  • 5.0 star tripadvisor rating
    It really is a Palace

    After missing last years holidays, we were so looking forward our Xmas and New Year break. The hotel lived up to what we were promised and we were not disappointed. The hotel is a beautiful palace. The hotel was kept spotless with staff hard, Food was plentyfull and tasty with lots of choice for everyone. Really like steak house. COVID tests were available on site which was helpful.

    Jan 12, 2022
  • 4.0 star tripadvisor rating
    Very Nice

    I have stayed at many RIU Hotels. They are all great. Even during Covid it was good to see all the extra work being done. Beautiful rooms. I would recommend to anyone. Getting expensive though! The view and the beach was spectacular. We were there for New Years Eve and the food and atmosphere was amazing.

    Jan 09, 2022
  • 5.0 star tripadvisor rating
    Great time and Great Staff

    My wife and I stayed at the Palace over New Year's. They did a nice job with the entertainment. We had a really good time and first real get away in 2 years. We stayed 4 nights in a full ocean view suite which was very nice. Pillows thin, sheets were clean so it was very nice. If thin pillows are an issue they will bring more. Waves were good for body surfing. Beach was clean. Pool was clean and the swim up bar was so very service oriented. Masks were enforced in common areas which provides a sense of awareness. No safety concerns. Wish it was a more smoker friendly resort. Some areas outdated, but this is a place we will return.

    Jan 06, 2022
  • 5.0 star tripadvisor rating
    Fantastic Experience

    I have been to many all inclusive resorts. This one is lovely! New and well maintained hotel and grounds. Food is superb, New Years feast was better than my favourite hotel chain in other countries Fairmont- which are very high end. Beach was spectacular, I don’t swim in the ocean nearly as much elsewhere (if you want to surf the waves are too small due to the bay, but for wary adults and kids this is outstanding). Staff here unprecedented! Antonio at the main dinner area knew more about Canada than most in the USA! Very impressive. Shows were good. New Years show could have been better, but for Mexico pretty good. The Michael Jackson show was outstanding! Staff super friendly! We will return! I didn’t want to come here during Covid, but I came because my ICU MD husband was desperate for a holiday. We felt so safe here, and likely safer than in Edmonton, Canada at the moment! (The airport is pretty packed though)

    Jan 02, 2022
  • 5.0 star tripadvisor rating
    Seamless Hotel Experience

    Thanks to all the staff @ the Riu, we had a great stay with the kids, nice beach & pool. Food & Drinks were very good for an all inclusive, plenty to do in surrounding area (whale watching was immense). We had absolutely no complaints and would happily return to this resort in the future.

    Jan 02, 2022