Hotel overview

Riu Palace Las Americas is an Adults Only resort combining a tradition of luxury and style with beautiful beachfront surroundings, and a tranquil respite from the worries of everyday. A five-minute walk from the shopping, dining and entertainment of Cancun’s Hotel Zone, guests to the Riu Palace Las Americas enjoy richly-appointed guest suites featuring a private balcony or terrace, a distinctive selection of all-inclusive restaurants and bars, opulent spa services and an exciting selection of unique activities and entertainment. Encompassing the finest luxury and service of Cancun, Mexico, the Riu Palace Las Americas is the perfect choice for couples and luxury travelers seeking romance and relaxation.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2004
Accessible rooms: 3
Floors: 8
Total rooms: 372

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Minimum Age Condition: At least one person 21 years or older is required in every room during March and April. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 2745 reviews
  • 5.0 star tripadvisor rating
    Amazing trip!

    This was by far my favorite all inclusive resort trip! The service was impeccable. Before I could even get settled in my beach chair someone was there offering to put up an umbrella or get me a drink! The staff was friendly and fast to meet every need. Everything was clean and sanitized. The food in each of the specialty restaurants was 5 star quality. When I return to Cancun this will be my choice!

    Oct 19, 2020
  • 3.0 star tripadvisor rating
    Five Star Review - Reduced to Three and Half at the Exit

    This is the best all inclusive resort I have visited. That is a lot to say about a place, yet it does not come without a BUT! It’s a let me nickel and dime you BUT. It’s a let me remind you before you leave that we are still a company concentrated on money. So the bad, it’s Mexico! It’s Cancun and my fiancé and I just got engaged a couple of days prior upon arriving at this resort with a moonlit dinner on the edge of the infinity pool with the beach, the moon and a wonderful ambiance as our back drop. Our waiter Adriel, was just amazing!!! Two days later, we started too early on the Tequila and too hard. The hotel uses industrialized white sheets on the bed, for a reason, they need to bleach and disinfect. I get it, white is better! So, when my future wife got a little sick. I thought nothing of calling room service, since, a little bit got on the sheets and just the sheets. I was able to be quick enough and get most in the waste basket. The last thing on my mind at this point, was that I was going to be charged, for all the sheets on the way out. WHITE INDUSTRIAL STYLE SHEETS, ON THE WAY OUT. To the tune that I could have bought the nicest Egyptian cotton sheets for my own house with. I paid it, cause, arguing seemed a fools errand. YET, it turned a 5 star review, into a 3.5 star review in the blink of an eye. So, if you stay, and you get sick in Mexico at the Riu. DO NOT do so in your room. Cause, RIU will make you pay even if you did so just in the white sheets they say they had to throw away because of COVID, but I can guarantee, GUARANTEE they just washed and bleached. So, other than that! Amazing amenities. The staff, amazing, the service, amazing, the grounds, amazing, the rooms, amazing. Most importantly, the food amazing. We tried all the restaurants and they were all top notch including the buffet. The pools were great to just sit and chill. The beach has all the right bits. The SERVICE is amazing. The PEOPLE working there are worth the trip alone. Not once did I not feel cared for. In the end though, it’s a corporation and they are in the business of making money and I FELT THAT in the end. Wish I had not. So, amazing place. Just remember nickel and dime, and be wary of that.

    Oct 18, 2020
  • 5.0 star tripadvisor rating
    Great resort and staff

    We really enjoyed our stay. The rooms were great and the staff was excellent. The resort enforced masks and social distancing. The staff from waitstaff to bartenders to the front desk were all welcoming and enjoyable.

    Oct 17, 2020
  • 5.0 star tripadvisor rating
    immaculate and beautiful resort

    My husband and I stayed here the first of October. The resort is beautiful and immaculately maintained. Covid protocols were in place (masks, sanitizer, temp checks) which made us feel very safe. The staff are superb. We are definitely planning on returning, and cannot imagine staying anywhere else.

    Oct 12, 2020
  • 5.0 star tripadvisor rating
    Beautiful Resort - Absolutely Amazing!!!

    I just returned from my stay at the Riu Palace Las Americas, the place was absolutely beautiful. Alberto and Hugo, 2 of the Bellmen, were very helpful with the luggage assistance. .. I forgot their names, but the two gentlemen who assisted my friends and I at check in were amazing. Marco, Activities Staff, was great. Mirna in the buffet area was fantastic. The layout of the place is very convenient, you walk the back door and almost literally right into their "quiet pool"... It is only a short walk down to the private beach area or to the "activities pool" with the swim-up bar. All of the restaurants are also in the same area, and not spread out all over like in some resorts. My only complaint about the hotel, is the elevators have a foul odor. My friends and I will definitely return to this resort. Absolutely Amazing!!!

    Oct 12, 2020