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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Ratings & reviews
TripAdvisor traveler rating
3549 reviews
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Jun 30, 2022Perfection in Cancun for adults ONLY
My husband and I recently returned home after a week at the most perfect hotel. Our checkin process was quick and were explained the property amenities. We were given a perfect room #531. Center of the hotel, perfectly overlooking the main pool & clear view of the beach. We only stayed on the beach (we have a pool at home) and the water was perfectly clear and there wasn’t any seaweed. We had no problem getting 2 lounge chairs front row by 8:30am everyday. A very helpful employee would quickly come over and ask where we wanted a large umbrella. The drink service on the beach was excellent. Thank you to Felipe, Jose Alberto Perez and Luis Miguel. They all work so hard to keep drinks constantly coming & filling our insulated cups with ice and water (btw we never got sick). These men are so friendly, thoughtful, caring and considering it’s so hot and humid, they always had a smile. The food was delicious. We always had breakfast outside at the buffet. The staff constantly made sure all the food was fresh and refilled. We loved all the options. The waitresses and waiters were very helpful clearing our dishes and making sure our juice and coffee was refilled. We loved all the other specialty restaurants too. The shows at night were entertaining. We loved the live bands before and after the shows. The coffee bar was excellent. But the poor employee working there probably needs one more person working there to provide extra support The piano bar is beautiful, comfortable and enjoyable when the pianist is playing. The only thing I wish the hotel allowed, was for us to have disposable plates with snacks (nachos, fruit, and sandwiches) on the beach. This was our second time there, and we will definitely return soon.
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Jun 29, 2022
Beautiful and clean
It was a very clean hotel, Beautiful location, Very relaxing, the service was great, they made sure you didn’t have to wait to long for your drink, and the cleaning staff were working hard all day making sure it was clean. would love to go back.
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Jun 28, 2022Staying at the Riu right now..
Let me begin by saying the staff are amazing at this hotel.. They cannot do more to make your stay better.. The hotel itself is in need of some major upgrades if it claims to be a 4-5 star resort.. In the ocean view room.. No kettle.. Only a coffee maker.. Not great for tea drinkers.. Television channels are all in Spanish except for maybe CNN. Room AC is useless.. Even after having the engineer check the whole system.. Room safe does not work.. Same engineer said will take a few days to fix.. Am only here for 4 days! Shower head does not stay in one position above your head.. Slips down.. Toilet does not flush properly.. Need to flush twice! For a #1! The pools are amazing as are all the staff around the restaurants and bars.. But.. You will need to be up and saving your sunbed by 6.30am! Good luck with that! I have stayed in Riu hotels in a few different countries and have never had a complaint.. But I shall not be returning to this Riu..
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Jun 28, 2022
Excellent resort!
We took five High School Seniors to this resort for their senior trip and it was excellent! Great accommodations, nice rooms, great food, drinks and fun pools! The foam party was so much fun along with volleyball in the pool and a great swim up bar. Very friendly staff and everyone was so easy to work with. Highly recommended!
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Jun 27, 2022
Amazing hotel
This hotel is so very nice and clean and beautiful property. Always something to do, eat and drink.All inclusive and the food and drinks are great. Try the steak restaurant for sure. Great nightly entertainment!