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Hotel overview

Riu Palace Las Americas is an Adults Only resort combining a tradition of luxury and style with beautiful beachfront surroundings, and a tranquil respite from the worries of everyday. A five-minute walk from the shopping, dining and entertainment of Cancun’s Hotel Zone, guests to the Riu Palace Las Americas enjoy richly-appointed guest suites featuring a private balcony or terrace, a distinctive selection of all-inclusive restaurants and bars, opulent spa services and an exciting selection of unique activities and entertainment. Encompassing the finest luxury and service of Cancun, Mexico, the Riu Palace Las Americas is the perfect choice for couples and luxury travelers seeking romance and relaxation.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2004
Accessible rooms: 3
Floors: 8
Total rooms: 372

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 4475 reviews
  • 2.0 star tripadvisor rating
    Money stolen

    We visited in Feb. On our last night, we had money stolen from the pool chairs when it was less busy (at around 6pm). Hotel security took our belongings to the front desk while we went for an evening swim (mind you the pool was open) and about 200$ had been stolen from inside our bags. Unfortunately the front desk staff initially accused us of lying, which was very frustrating…Ultimately we had to talk to the manager but the money was never found. Aside from that our experience was pleasant, but this experience certainly put a damper on things. Lesson learned! Do not lose sight of your belongings for even a few moments!

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Just what we needed!

    Right from the start, everything was great. The staff there? Absolute legends. They made sure we felt more like friends than guests. Honestly, we spent our days just soaking in the good vibes and exploring around. Can't wait to head back. It's like we found our go-to spot for when I need to hit the reset button. 100% recommend!

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Dream vacation

    Couldn’t describe the excitement and joy glowing through my wife’s face when we arrived to our resort… priceless

    Apr 18, 2024
  • 4.0 star tripadvisor rating
    30th Birthday Surprise!

    This was a beautiful experience. The staff was very helpful and accommodating. They made sure I enjoyed my birthday. Everything was convenient to book excursions! When my husband and I had an issue with our room, Andrea at Reception was super understanding, supportive and was able to get us a room with the better ocean view. She made us feel valued as we were asking for what we needed. I am so happy that my husband booked this trip for my 30th birthday with friends because the staff made me special especially when they decorated the room for my special day! I did not want to leave and experience the hospitality of this staff my first time in Mexico was a beautiful blessing and pray that I have many many many more opportunities to experience this again!

    Apr 18, 2024
  • 3.0 star tripadvisor rating
    Could have been a better stay

    We arrived on a monday and le tthem know that the tv remote was not working and the tv was supposed to be 40" and the one in the room was maybe 20". We mentioned 3 different days and they said there was a "report" in .We never got the remote fixed or larger tv brought tht they advertiseThe tv's are not infront of the bed they are in the other room infront of the couch so for people with bad eye sight it was an issue. The staff is all very nice and the beach is beautiful . If it was not for them ignoring the tv issue it would have been a great stay. This was our first time at an Riu so it was a little dissapointing as we travel a lot and usually most places get right on an issue. If it was the next day or even 2 days that would have been fine but a whole week is a bit

    Apr 16, 2024