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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Ratings & reviews
TripAdvisor traveler rating
3166 reviews
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Sep 20, 2021Great Staff
We had a great time staying here for a week. There is plenty to do at the resort and the staff provided for every need our group had. The food at the buffet was great, the food at the individual restaurants were questionably. The staff was very attentive to all the guests and were very accommodating for our large group. Masks were required while indoors and they were always cleaning the public areas and restrooms so everything felt very sanitary throughout the day.
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Sep 18, 2021Outstanding place
This place is great, very clean and service is phenomenal! The restaurants here is really good, and didn't have to wait to long for a table, especially our large group of 11. On our departure, we pre booked our transportation from an outside source which was going to be late, we told the hotel if they can find us one to fit our group and get us to the airport, and within 5mins we were off! The staff here is great and helpful for us tourists. Especially one in particular, her name was Angie! Let alone fun to hang out with and showed us around! Thanks!
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Sep 16, 2021
Good Hotel - Staff Members Made it Great!
My friends and I recently stayed here for a bachelor party, and were nothing but pleased with everything the hotel had to offer. Covid precautions were handled well, and the hotel made it easy to get testing for travel back to US. Our group took advantage of the hotel's proximity to great nightlife in Cancun--what made this trip special though were representative from the hotel, Karla Glavan and Ailyn. These two connected with us and advised of the most ideal clubs to attend during the day and evenings. They assisted us with transportation, helped with the club promoters and security, and ensured we received the best treatment wherever we landed. The trip would not have been the same without them!!
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Sep 15, 2021
Great Escape
Had a Great time while at the Riu Palace Las Americas. Management and staff went above and beyond to make sure we had a wonderful time. The food was very good. It was a wonderful time.Can't wait to return to the Riu Palace Las Americas.
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Sep 14, 2021
Looking for a genuine break from your day to day? Look no further.
I came here with family because we were all in need of a fantasy after the 2020 let me tell you this place does not disappoint. Drinks, good food, new friends and so much more. The staff was always willing to go above and beyond to make your stay excellent (special shout-out to Angie de la torre) the best part of it all was the ability to just RELAX there is plenty to keep you occupied and stress free. I couldn’t recommend a stay here more, I will be returning very soon.