TripAdvisor traveler ratingbased on 2657 reviews
LocationCancun - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport
or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Ratings & reviews
TripAdvisor traveler rating2657 reviews
Everything was all right just one thing the room was not ready at arrival so we had to phone the reception but they do it fast so... Near the hotspots, great. Food is typical resort food, you wont go hungry. Go to the buffet. It’s very good . After dinner get the coconut ice cream in the buffet. Even if you don’t eat there. Just walk in and get it. It looks like vanilla but it’s coconut and amazing. BBQ on the beach... The staff very helpful. Good vacation.
Great hotel the overall layout of resort was amazing and staff were friendly and helpful. The rooms were well kept and clean. Loved the coffee bar and food at the buffet was good. We weren’t able to make all restaurants as they were booked but ate mainly at buffet which staff were awesome friendly and attentive. We will definitely go back to the Rui resort as it was an amazing experience.
Went for second time for our anniversary was nice other then everything being closed due to world wide virus. Employees are always very friendly, very helpfully. It’s always a great time no matter what
Fabulous resort! This place is quiet but close to all the action. The mall isn’t far away and the staff does everything possible to make sure that your stay is enjoyable. I would definitely return to this location if I am going to vacation in Cancun.
We have stayed here 4 times, 3 times as a couple and 1 time with a larger group. This is a wonderful hotel with a great beach. We have been all over the Caribbean and keep coming back here. There is good snorkeling off the beach just to the north of the hotel. We have seen a very large stingray, cuttlefish, barracuda, triggerfish, starfish, etc. We really appreciate the staff like Abu, Lino, Ulysses, Felipe and especially Ernesto. Be sure to enjoy the sister hotels for free. The hotel next door has kids and a little more wild nightlife like La Pacha- a dance club. We always take a $1 bus ride to the Riu Peninsula and have a great time there as well. Small Mayan ruins are on the grounds. Right next to this sister hotel is the ferry terminal to get to Isla Mujeres. On the Isla we rented a golf cart and had a great time riding around, snorkeling, eating, and listening to a great cover band for free at The Joint. It has shopping across the street and is a very short walk to Coco Bongo and Senor Frogs and other nightlife. The food is the best of all the places we have stayed. Be sure to get go to the outdoor barbecue on Wed and Sat, and everyone has a lot of fun at the silent dance party. We love this place.