Wish you were here?

Hotel overview

The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.

The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.

Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o   Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.

Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.

In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.

Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.


All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.

Location

Beach
Cancun International Airport : 12 miles

Property information

Year Built: 2022
Total available rooms and suites: 428

{{title}}

Hotel details

Amenities

Show more

Activities

Show more

Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 916 reviews
  • 4.0 star tripadvisor rating
    In depth review

    Here is a full and detailed review for Riu Kukulkan. For reference I am an avid traveler, and have been to mexico at least a dozen times, staying at different resorts. This was my first time at any Riu. Dates traveled: 6/1-6/7 Beach: Rating 5, water was warm and beautiful and the resort put extra effort to clean the beach of seaweed. 4 Days the water was completely clear and 3 were VERY filled with seaweed making it difficult to swim. Obviously that is something no one can control. However, the servers on the beach were amazing, always rounding and bringing our drinks and asking if we were good. The guys that did the beach chairs and the umbrellas were amazing as well. We never had to wait they were right there ready to get our chairs placed wherever we wanted. Plenty of room to lounge and didnt feel like people were right on top of you even if they were near you. Lots of palm trees to lay under as well. Loved the beach. Pools: Rating 4, the water was extremely hot like over 95 degrees which made going in it during the day to cool off practically impossible. However, the 3 pools (not including the Elite one that only Elite section can use), were great in that one had a bar so anyone could just get their drinks while lounging there, one was the party pool with volleyball, games, dancing, exercise, and one was for relaxation. There was something for everyone. The Bar pool and the party pool were also infinity pools over looking the beach which was really beautiful. Food: Rating 2, the food was not good. The selection was minimal, the taste of the food was subpar and the restaurants were the same. Food is subjective but for me and my boyfriend we did not enjoy it at all. Its unfortunate because that would have made a big difference in my rating. They did have a pool restaurant which was convenient and was right on the water which was beautiful and breezy, however the food did not taste good, so we didnt really eat the whole time we were there. However, The restaurants did not have a wait, and were decorated nicely. Entertainment: Rating 4, the entertainment was good, they had shows most nights and the outdoor theater was great had a nice breeze and was enjoyable. The reason why it didnt get 5 stars was because they did not promote the shows anywhere, you didnt know what was going on or when. Room: Rating 4, the view from our room (623) was amazing! The resort is brand new so everything was very nice and modern. The shower was quite large and the water was full pressure and hot. The bathtub was clean and the water was hot as well. The bed was comfortable and the room service was perfect. I requested a few things and they were brought right away. The only issue is that for a woman there was no place to do my makeup. The sink has no storage space and the mirror was dark in the bathroom. There was only one more mirror that was a standing mirror when you came in the room so not a lot of area to get ready. Also the bathroom was very "loud" meaning you can hear everything going on in there from the room. The room also did not have good sound proofing, so if anyone was talking in the hallway or making noise in other rooms above or beside us we could hear. Resort: Rating 5, the resort is brand new, everything was clean and modern. The staff was amazing. The drinks were delicious and everyone was super helpful. The resort was small and yet felt big enough to not feel like you were on top of anyone.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    AMAZING trip!

    Me and my husband had the most AMAZING experience at this hotel! From the first day to the last, every worker at this hotel was so friendly and kind. The staff is always smiling and greeting you. With it being an all inclusive, it is skeptical on the type of service you will receive. That is not the case here. The food was great! What made it even better was the awesome service from the staff at the restaurants. The drinks were also amazing (and always strong!!). Our favorite place was the lounge bar because of the bartender Romero He was so kind and made our trip even that much better. We even ordered lots of room service and they would always deliver it very quickly which was so impressive. We loved our stay here and will highly recommend it to anyone!!

    Jun 11, 2024
  • 4.0 star tripadvisor rating
    Nice beachfront with four small pools..

    I decided to try the newest Riu hotel. Our booking included transportation, however when we got there we were told our shuttle would be a 45 min wait. Then the lady (older) said that for a $20 tip she could arrange for a private shuttle. My friend was exhausted so we agreed. As we waited I heard her tell the same story to the other guests. SCAMMERS. The hotel was nice. It had four pools.. one was for elite members. Two of the pools were always full (swim up pool and activity pool). That left one pool to use. The beachfront was nice. This is the main reason i booked. The buffet was just ok. The only a la carte restaurant we like was the mexican. We ate here twice. We booked the complimentary hour in the spa. It was nice. The hotel provided transportation to the Riu parties. Its walking distance to the The Isla and Kulkulkhan mall.. The servers were great. The bartenders could be friendlier. Not sure i would book this one again. I may just go back to their sister property Riu Peninsula which has nicer pools and a good Adults only section.

    Jun 07, 2024
  • 4.0 star tripadvisor rating
    Girl’s trip

    Great place. Nice room. Good location. Fun girls trip. Good Food and drinks. Fun entertainment. Three pools with swimup bars. Free bus ride Reciprocal hotel for a night of fun, drinks and dancing. Great staff. Everyone pleasant. Definitely a do over!

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Vacation 2024

    Had a really nice time. Good food and the beer was cold. The staff were pleasant and fun. A couple of jerk off idiots hired an outside band and put it right next to me on the beach which really sucked, but that wasn't the RIU's fault. They had 3 different pools where you could listen to 3 different kinds of music, and when you wanted to get away from the noise and entertainment, you could go to the beach where it was quiet, that is until these morons decided to wreck it. Other than that, it was an absolutely wonderful time.

    Jun 05, 2024