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Hotel overview

The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.

The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.

Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o   Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.

Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.

In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.

Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.

All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.


Cancun International Airport : 12 miles

Property information

Year Built: 2022
Total available rooms and suites: 428


Hotel details


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 774 reviews
  • 4.0 star tripadvisor rating
    Do not pay to upgrade- otherwise perfect

    The ocean view room back to up the road. Soooooo loud. They did move us as far away as possible or I would left early & have moved resorts entirely. It was that loud. Food was awesome 👌. Clean stay. Awesome beach. Super friendly staff everywhere.

    Feb 26, 2024
  • 5.0 star tripadvisor rating
    First class all the way!

    We had stayed with RIU once before in the Dominican Republic and enjoyed it. Read some mixed reviews regarding this hotel prior to booking. All I can say is WOW! The room, service, shows, amenities, etc. exceeded our expectations. We stayed on the 10th floor, room 1016, and the view was center ocean view. Beds were very comfortable. Staff went out of their way to provide service at mealtime, during shows, really anytime we needed it. They even stopped to take pics when they saw us taking individual pics of each other. The property is kept super clean! The shows were fantastic too. Great nightly entertainment each night. They even provided shuttle service to the RIU parties, which are held at a nearby location. We definitely recommend staying here!

    Feb 26, 2024
  • 5.0 star tripadvisor rating
    Great stay! Very relax

    Staff there was all nice and service to what you needed! Especially the waitstaff, they made you feel like family. All pools were nice and the beach was beautiful! We would definitely recommend it to friends and family!

    Feb 26, 2024
  • 5.0 star tripadvisor rating
    Beautiful location. Great service. Great staff. Very welcoming, could not have ask for a better Cancún experience.

    We had a phenomenal stay. Beautiful, recently opened resort. Great dining choices, beautiful very clean beach on site, several very nice pools. Could not have imagined a better Cancún experience. Would absolutely return.

    Feb 26, 2024
  • 5.0 star tripadvisor rating
    Valentine getaway

    We took a quick trip around Valentines day to escape the cold of the east coast. The hotel was conveniently located on the beach. They did a great job of celebrating Valentine's day with specialized menu items - and they gave out roses and chocolates .The hotel was very clean and the staff was extremely friendly and helpful. We never had a problem getting chairs out on the beach - but the pool was crowded. The food was pretty good and there was a large variety of options/restaurants to choose from

    Feb 25, 2024