Wish you were here?
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating774 reviews
Do not pay to upgrade- otherwise perfect
The ocean view room back to up the road. Soooooo loud. They did move us as far away as possible or I would left early & have moved resorts entirely. It was that loud. Food was awesome 👌. Clean stay. Awesome beach. Super friendly staff everywhere.
First class all the way!
We had stayed with RIU once before in the Dominican Republic and enjoyed it. Read some mixed reviews regarding this hotel prior to booking. All I can say is WOW! The room, service, shows, amenities, etc. exceeded our expectations. We stayed on the 10th floor, room 1016, and the view was center ocean view. Beds were very comfortable. Staff went out of their way to provide service at mealtime, during shows, really anytime we needed it. They even stopped to take pics when they saw us taking individual pics of each other. The property is kept super clean! The shows were fantastic too. Great nightly entertainment each night. They even provided shuttle service to the RIU parties, which are held at a nearby location. We definitely recommend staying here!
Great stay! Very relax
Staff there was all nice and service to what you needed! Especially the waitstaff, they made you feel like family. All pools were nice and the beach was beautiful! We would definitely recommend it to friends and family!
Beautiful location. Great service. Great staff. Very welcoming, could not have ask for a better Cancún experience.
We had a phenomenal stay. Beautiful, recently opened resort. Great dining choices, beautiful very clean beach on site, several very nice pools. Could not have imagined a better Cancún experience. Would absolutely return.
We took a quick trip around Valentines day to escape the cold of the east coast. The hotel was conveniently located on the beach. They did a great job of celebrating Valentine's day with specialized menu items - and they gave out roses and chocolates .The hotel was very clean and the staff was extremely friendly and helpful. We never had a problem getting chairs out on the beach - but the pool was crowded. The food was pretty good and there was a large variety of options/restaurants to choose from