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Hotel overview

The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.

The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.

Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o   Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.

Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.

In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.

Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.

All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.


Cancun International Airport : 12 miles

Property information

Year Built: 2022
Total available rooms and suites: 428


Hotel details


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 890 reviews
  • 5.0 star tripadvisor rating
    Excellent place!

    This was te best vacation ever! The food and the service were over the top The facilities were very well kept. Food and beverages available 24/7. Very nice live music and entertainment on a daily basis available at night. International gourmet food from 7 different restaurants available on site

    May 27, 2024
  • 3.0 star tripadvisor rating
    Stay Somewhere Else

    The experience here was mid. I’ve been to Mexico many times and I will tell you why. The entertainment staff, the workers at the pool and the restaurants are very kind and amazing. The customer service IS HORRIBLE! Very dirty rooms. When they cleaned our rooms, they were giving us dirty towels. When we called for towels they told us 10 minutes and when we called again they told us 10 minutes and they showed up 6 hours later. This happened every day. When we were checking out they tried to give us extra charges for throwing up on a dirty towel when we never threw up the whole trip. Would not be coming again. Go to HILTON CANCUN! Or Royalton Chic!

    May 27, 2024
  • 5.0 star tripadvisor rating
    Great Experience!

    My girlfriend and I had an amazing experience during our stay. We payed for the Junior Suite Ocean Front Elite Club and it was worth every penny. Our sunrise/sunset views were amazing and the room was clean and well stocked daily. The pool entertainers and bartenders were great! The beach was clean..not much seaweed and had plenty of beach chairs with umbrellas. The staff at this hotel were great! The waiters, the bellboy, the bartenders and management made our trip so much better. The one thing that stood out the most was that we did not get hassled at all for time shares like other hotels. We would love to shout out Valdo at the Elite dinner! Valdo was very personable and welcoming. He helped us with getting a table when reservations were not working in the app. Over all the food was great, we enjoyed the restaurants more than the buffet. We would come back to Riu Palace Kukulkan.

    May 26, 2024
  • 5.0 star tripadvisor rating
    Can’t wait to come back

    They exceeded my expectations. Good food, service, drinks, activities and entertainment. For the first time, we didn’t left the hotel for excursions. We were enjoying the environment.

    May 26, 2024
  • 4.0 star tripadvisor rating
    Fun Trip

    Everything was great including Vegetarian Meal. In room dispenser Whisky was missing even though requested to substitute with other spirits no snacks were available in room The biggest disappointment was the unable to stream from my devise. Rest the Great Hotel staff services amenities food cleanliness

    May 24, 2024