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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1096 reviews
Okay, let me start with the location is gorgeous. Beautiful views of the ocean etc. Staff is friendly and accommodating. However - although this is listed as beachfront, there is one important detail they leave out. THE BEACH IS PERMANENTLY NON-SWIMMABLE!!!! They have life guards and security posted at the base of the building telling you in every possible way that you CANNOT get in the water. I NEVER would have booked this place had I known that. On other notes, resort is clean, food is acceptable, drinks are decent and plentiful. Currently no room service due to COVID, but the liquor dispensers are in the rooms and working. Due to government restrictions, everything closes at 10pm. It's a nice enough place, but pointless if you are looking for a beach resort.
Beautiful and safe
Beautiful and recently built facility. Very clean and the staff followed covid protocols. Our temperature was taken each time we entered the buffet and a face mask was required in the buffet too. Hand gel was located at the buffet entrance and throughout the buffet. I saw a man in a hazmat suit sanitizing rooms when they were vacated. My covid test did not hurt at all. The tech was very gentle and I got my results back by email within the hour. Loved the salt water infinity pools and pool drink service was generally excellent . I must eat a gluten-free diet and I learned 2 days before leaving that I was supposed to get a card saying this when I checked in. I somehow missed this information. When I visited the specialty restaurants the staff pointed out menu items I could eat, so no problems there. It would have been lovely to have had a g-f muffin or pancakes for breakfast. But a shoutout to the omelet lady who seemed to effortlessly make many omelets quickly and efficiently . I also truly enjoyed water aerobics at noon daily. And I have to mention Aldo’s handmade sangria in the buffet. He actually hand chopped fruit for each glass. The barista in the coffee shop made an excellent latte too. Our room fan did not work at all and the ac did not work well, so be sure all work well when you check in. One final note- if you prefer a quieter vacay, you might want to visit Monday through Friday. We may inquire into a family Riu next time
This trip was AMAZING! I’ll start off by saying that we visited while there were restrictions at the hotel due to covid. So even though there were no shows at the theater, and no room service, everything else was top notch. The staff was very diligent about making sure everyone wore their masks, which made me feel safe. I also loved that they were always cleaning every surface! I didn’t see one glass or plate left out! The staff was very attentive! There are so many food options and top shelf liquor (you DO have to ask for a specific brand). The view is PERFECT! You're walking distance from downtown/nightlife. The walk downtown is a solid 25/30 minutes, but along the beach, it’s BEAUTIFUL at sunset. Back at the resort, they have a bunch of CUTE touches, like an ice cream cart that walks the property, and another cart with street corn. I honestly cannot wait to go back! The only thing that I was disappointed in, was the bed, but that’s a preference I guess. The bed is FIRM!
Visited with my family for a summer vacation. I was pleased with it all. The only downside is not being able to swim in the ocean. It’s more of a pool resort! Very few people sit on the beach. Loved the buffet and the staff was great. Restaurants were okay. Massages were great too!!!
Amazing Guest Service
Our 5-day stay was filled with wonderful memories at this resort. Firstly, it was the friendliest staff members we have had in all our travels. Their attention to detail, anticipation of our needs, and high quality of service consistently excellent. Special mention must be made of Dining Service's Cesia and Luis, and Cesar of Security for their outstanding guest service. Our room was well-layed out with a bathtub as a welcomed addition. The meals were consistently good. There were several pools, restaurants and activities to keep us busy at all times. Also, there were two other neighboring sister resorts that we were allowed to enjoy the same services at no extra charge. Overall, this resort is a great all-inclusive. Your guests, Paul & Sarah