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Hotel overview
Location
Aruba - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
9094 reviews
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Dec 04, 2024Trip to riu
Overall a great stay. Bartenders at the swim up bar were the best. Food was good at the buffet. "Italian " restaurant didn't even have restaurant sauce, spaghetti, or meatballs. It was mostly fish based. I do not like fish "Steak" house had 8 entrees on the menu , of which only 2 were steak. The other 6 were fish. I do not like fish Quality of new york sirloin steak was poor, it had alot of fat on it. Also missing was mashed potatoes, and an actual steak knife. Both bartenders at sports bar were always hiding in the back, and the bar needs air conditioning. Everything else was top notch
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Dec 04, 2024
No air conditioning
During our stay, we reported that air conditioning was not working properly. The problem was never fixed. Everything else was top notch!
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Dec 03, 2024Everything was great
The water was beautiful. Food, drinks and people were great! The resort was nice and clean. We were right across the street from a few restaurants. All in all, a great location.
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Dec 02, 2024So Disappointing
I have never left a bad review before and usually take them with a grain of salt. I’m pretty good at taking the good with the bad and understanding that nothing is perfect. Really disappointed to have to leave this review but it was one thing after the other and people should know about it. My daughters and I stayed at the Riu Palace Aruba from November 11/24-November 18/24. We had stayed at the Riu Palace in Cabo St. Lucas and had outstanding service so we thought our experience would be the same if not better in Aruba. This was a special mother/ daughter vacation as we had recently lost my father to serious illness; I was looking forward to being pampered a little and just recovering from the stress of the past few months. Unfortunately, our experience was nothing like that of the Riu in Cabo. Upon checking in my daughters’ names appeared one after the other on the reservation.My daughter told the clerk that I was also included in that room and the clerk responded “ where is SHE staying?” 🚩 We were supposed to have a room with two beds but got one with one king and a pullout sofa that was extremely uncomfortable because the springs were poking through the mattress. The toilet didn’t flush. We called the front desk and then waited a long while for someone to fix it. It broke again soon after being repaired. We requested another room and finally given one that was supposed to have two beds which was actually two beds pushed together and made up as one. There was again a pullout sofa which required sheets. We noticed this at about 11:00 PM and called the front desk. After two calls and an hour of waiting, the sheets never came. I continued to call the front desk but no one answered. 🤦🏻♀️We finally got them the next day after much discussion with someone at the desk. Our room was not accessible by elevator which we didn’t mind but on departure day we called down to have someone help us with our luggage and again after two calls and a half hour of waiting no one came to help. We carried our suitcases down the narrow cement stairwell ourselves. Good thing none of us fell. When I tried to talk to the manager he brushed me off and said “oh I’m sorry, I’ll follow up “ as he walked away from me. He couldn’t get away fast enough and clearly didn’t care. The fridge was not replenished daily as stated in the guest guide. We had to call almost every day for coffee packets and water. In general, the staff did not smile; they were miserable and unwelcoming even if you tipped them. Their attitudes did not reflect “a happy island”. They made you feel like you were bothering them.Service was less than adequate; waited a long time to be acknowledged at your table to get coffee but then they wouldn’t bring you cream, water,etc. The host at the steakhouse scolded my 27 and 29 year old daughters when he gave them a buzzer to be called for the 8PM seating; telling them that THEY BETTER GET THERE FAST when he buzzes them! It was shocking and unsettling and although the food at the restaurants was excellent, unfortunately the servers’ attitudes were off putting and downright rude! There were clearly other people who were visibly annoyed and upset by the terrible service and lack of respect from the staff towards guests. The breakfast buffet was good but lunch and dinner … not so much. The servers at the pool were fantastic and good at their jobs. The treatment we received at this hotel was extremely uncharacteristic of a 5 star resort. I will not go back there.
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Dec 01, 2024
Hotel and Staff were Great!
We thoroughly enjoyed our stay over Thanksgiving week! All the restaurants served delicious food. The buffet had a large variety of choices, which changed a bit every day. The hotel staff treated us very well. The entertainment at night was fun. The pool was not too crowded. The beach which is open to the public was a bit more crowded. A little noise from the construction next door. Be sure to bring some bug spray and anti-inch cream as we did encounter mosquitoes and some no-see-ums at the pool and on the breach. Overall a great trip for our family!