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830 reviews
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Jan 30, 2025Excellent customer service
Service was amazing! The gentleman at the front desk was so friendly! We checked in late at night, and as we walked into the hotel noticed my daughter’s suitcase wheel was broken (we were flying out the next morning). He went above and beyond finding us tools to fix the wheel so we could continue on our trip with all wheels in tact! Helpful getting our shuttle and getting us to our room to prep for our early morning flight. Thank you!
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Aug 27, 2024Friendly staff but noisy rooms and dated furniture, not so comfy
I stayed here for one night before flying out of Portland airport with my husband and our two pets. We parked a rental car here and the parking was $10/day - they charged us $65, I know there was a pet fee, but $55 seems excessive. We had a ground floor room beside the car park, it was quite noisy. The bed creaked a lot and the pillows were very old. The curtain was missing from the window so a lot of light came in. There was so much noise every time a guest closed their room door, the whole room shook and vibrated, The shower was great though, and the toiletries were great quality too. Check-in staff were really great, they are some of the nicest people I've interacted with at a hotel - it's a shame the rooms aren't of the same standard. Sidenote: you can use DoorDash to order room directly to your room which is pretty cool. There is an airport shuttle but I did not use it. There is no breakfast options either, just a vending machine and a small cupboard of items you can buy like cup noodles and snacks. I don't think I would stay here again because of the loud noises.
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Jul 18, 2024
Excellent Check In and Front Desk Support by Tina Russell...
What a phenomenal hotel offering for travelers passing through Portland Airport PDX! The Front Desk Customer Care person is Tina Russell. This woman is simply extraordinary in terms of customer service, communications, hospitality, personal attention, gentleness, knowledge and due diligence. I watched her check in a line of 8 check ins at 4 pm the day we arrived without missing a beat and making each customer feel like they were the best and most important person in her world at the time. We need about 500 of Tina types in Honolulu and i surely hope that Red Lion takes care of her as we need her expertise in the Island desperately! Many thanks Tina and Red Lion PDX: she sat the stage for us to have a very surprising and rewarding PDX stay! Much Aloha, Pat Ferraris Maile Homes Honolulu Hawai'i July 15-17, 2024
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May 28, 2024Shuttle will be full
Terrible customer service! When I booked reservations I confirmed that there was a 24-hr shuttle to/from Portland airport. What they didn’t tell me was that the shuttle only has 12 seats and it services 3 hotels!! When we arrived after midnight, the only shuttle time available was 3 am for us to get a 7am flight. They did not care that we didn’t have a way to get to the airport and made NO effort to help. For the record, we ended up walking-it was 22 degrees out.
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May 21, 2024
False Advertising & Hidden Fees!
This hotel purposely engages in false advertising & charges hidden fees. I called this location to make a reservation for 5/17/24 & I made it clear that I have a severe allergy to cigarette smoke & I explained that it is very important that the room is non-smoking. The clerk stated "all of our rooms are non-smoking." I also asked for a break down of all charges when she quoted $135. I was told that price included the charge for my dog. The clerk didn't mention that they also charge for parking & for leaving & entering the parking lot at a hotel I'm already paying for lodging at. I have never heard of a fee to park at hotel I'm paying to stay at. As soon as we entered the room the smell of cigarette smoke was extremely strong. I am disabled & was in a lot of pain or I would've asked for our money back & we would've left. The room was outdated & the volume on the TV didn't work. Upon awakening I had a severe migraine headache & was vomiting from breathing the toxic fumes from cigarette smoke in the room. We were completely shocked when we left the next day, as soon as we walked out of the room the smell of Marijuana smoke in the lobby just hit us. When we got to our vehicle I started vomiting, again from the toxic fumes. Upon checking in the clerk again failed to mention that we were bring charged for parking & that we needed tickets to validate every time we enter & leave the parking lot. It is beyond unreasonable that their staff doesn't explain this to guests when consumers call to make reservations & they don't even explain this at check in. Because I am disabled & was in severe pain I didn't go with my caregiver to check in so I didn't realize that they didn't give him copies of what he signed, or provide a printout of the charges. I have never heard of a hotel that doesn't provide a receipt, at the very least! I called 5/20 & spoke to a clerk about the charges to our card being over the $135 we were quoted & about the additional charge of $27. I explained in detail what I was told when I made the reservation. I told her that I was shocked that people would smoke Marijuana in a hotel, especially in one that the doesn't have doors on the outside. The clerk stated "you would be surprised, it happens all the time." She told me that she would have the manager call me back. John, who stated that he is the General Manager called me back 5/21. He then explained we were charged $147.30 which included tax. He explained that the $27 was charges for our dog & for exiting & entering. He informed we were also charged $10 for parking. I explained that I asked for a break down of all the fees upon making the reservation & that we were never told about the fees for parking & exiting. In a very condescending manner John asked "Well, can't you read signs? They're posted all over." I explained that I am physically disabled & that my caregiver has ADD & he didn't reply. I informed that my caregiver was concentrating on checking in, not on reading signs. Obviously, an honest business would inform consumers of the additional fees. John yelled at me at denied that there was Marijuana smoking at the property. When I informed him that the clerk told me that "it happens all the time" he replied Well, she is here right now & I will talk to her about that. Obviously, John is failing to perform his duties as a General Manager because he is not enforcing the non-smoking policy & he isn't training staff to informing guests of all fees. Either that or this location is purposely breaching contracts & engaging in deceptive & completely false advertising.