TripAdvisor traveler ratingbased on 11504 reviews
LocationPlaya del Carmen - Beach
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating11504 reviews
Don't hesitate to go!
Just got back from a 5 night trip to Paradisus Playa Del Carmen and what a pleasure it was! Arriving in Mexico with such a sense of welcome.... The Mexican people are just so thankful for you to be visiting and spending money in their country. We used USA transfers and they were professionals from start to finish and very affordable! The Paradisus was just as welcoming and all the employees went out of their way to make your stay enjoyable, from our concierge Naftalie to Alfredo at the pool bar and everyone in between! The resort itself was spotless and sanitized at all cost. To tell you the truth, I was a little hesitant to travel during these crazy covid times but once we arrived at the resort our minds we were put at ease with all the precautions they take to keep the resort clean and sanitized. Our temperature was taken before entering restaurants. We stayed in a Reserve One Bedroom Swim Up and boy was that a treat!!! The room was huge with a separate area for dining room, living room and bedroom, huge bathroom a roman tub not to mention the jacuzzi tub on the back porch leading to the swim out. We were spoiled for the full five days with great food, drinks flowing and complete relaxation. If you are thinking about going to Mexico, don't hesitate to stay at the Paradisus and try go before the crowds comes back!! That was a bonus :)
Amazing Getaway - Highly Recommend for a safe and affordable family vacation.
My family and I (two adults and 2 children ages 8 and 11) booked a last minute trip to Playa del Carmen in late august through Costco travel. We stayed at the Paradisus by Melia in Playa del Carmen. We were originally concerned with traveling during Covid but, the more we read our level of confidence increased. So we made a spur of the moment choice and booked an end of summer trip with Costco and traveled. This trip wound up being beyond perfect. With everything happening in the states it was an ideal time to get away to such a bountiful location and an amazing resort. Our stay at the Paradisus was very safe, comfortable, and exciting. The resort, transpiration services, and offsite excursions all take health and hygiene precautions to assure traveler safety. Every place you go you are offered hand sanitizer, have your temperature taken and or are required to have you shoes sterilized. All luggages is also wiped down prior to entering any establishment or transportation service to prevent brining any germs into the cleaned environment. They encourage the use of masks in common areas but, you do not need them while dining and pool, beach side or if you can social distance. The resorts staff is overly accommodating and extremely helpful. Everybody was very pleasant and helpful. The overwhelming majority of staff was at lest bi-lingual if not fluent in multiple languages beyond Spanish and English. Upon arrival and learning the resort we met a staff member (guest Services) named Marta. She right away booked us different restaurants for every night of our stay. All restaurants were not open at the time of our stay but, they rotated different ones every night. We ate at a different venue every night. The food from American, Italian, Japanese, Mediterranean, and Mexican was all amazing. The breakfasts and lunches were changed from a buffet format to an order at the table and market format. All menus are electric on your cell phone from a QR code scan, as to help reduce touching and germs. Marta checked on my family and I all during our trip. She made sure we were aware of events and functions happening at the resort during our stay. Her experience and guidance assured we had an amazing time. She was beyond a great host. She even helped us secure multiple additional discounts when booking our off site excursions. Her recommendations and help set this trip and stay over the top. At the time of our stay in late August the resorts are only at about 30% capacity, so you don’t feel alone but, there isn’t a wait for anything. If you go to the Playa del Carmen / Cancun area I highly recommend spending the day at Xcaret. It was an amazing experience. Be sure to stay till the evening and see the show. They do a fantastic job. I also recommend going on an offsite snorkeling trip with alltournative, snorkel Native Park. The reef has amazing sites to see and the establishment’s staff is great. They went above and beyond to assure that my 8 year old son and 11 year old daughter saw and experienced the best time possible. My family and I were very sorry to see the week end and return to the states. If you’re looking to get away Playa del Carmen and this resort are a perfect choice. I have continually recommended this trip to everybody I have spoken with. It is by far more dangerous walking into a grocery store or Wal-Mart in the states then traveling to Playa del Carmen and staying at the Paradisus.
10/10 would stay again
My husband and I spend our honeymoon at Paradisus. We chose to upgrade to the reserve status (worth it). Our concierge, Hector, was the best. He provided exceptional service and gave us the full tour. He was available 24/7 for questions and even sent a bottle of champagne up for us. Daniel and Gibran at the beach provided excellent service as well. Thank you for everything Daniel!! Itzel and Luis made beautiful/tasty drinks at the bar. And lastly, Alejandro made our time at the pool perfect. And he was great conversation. We would definitely come back here. Thank you!!
Amazing Kids Club
Yessenia, Linda, yadira, and all the ladies who were part of kids club when we visited made our vacation so memorable for our kids! They were fantastic, kept our kids safe, entertained, and even spent time talking to us! My kids are most sad to leave these wonderful women who made them Feel So special the entire week! Highly recommend this resort- especially if you have kids because you will not be disappointed! I cannot day enough good things! - Annie
GREAT VACATION !!!!!
WHAT A BEAUTIFUL KID FRIENDLY RESORT!! Thanks for the great service we received from our concierge Armando who made sure we had all the reservations on point and and went above and beyond helping us with all our needs as a family (which was a lot)The service from the staff at the hotel was also great, as members of the club Melia we travel to different Melias every year and this resort offers great costumer service overall. I remember from the restaurants Maximiliano, Dolores, Reyes from market , Agustin from the pool and many others that we don't remember like the ones from the beach but were amazing !!! It is a great place for kids , families will have a lot to do in this resort , EXTREMELY CLEAN AND TEH SAFEST PLACE TO BE DURING COVID-19.