TripAdvisor traveler ratingbased on 7486 reviews
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TripAdvisor traveler rating7486 reviews
10/10 would not recommend anyone to stay here.
I recently stayed here with my boyfriend. he booked us the room for my birthday. the pillows were dirty, the fridge in the room didn’t work, the shower constantly leaked making noise all night. and to top it off the tv didn’t work either. there was garbage behind the garbage can. the mirror in the room never gets cleaned. you can tell me rooms clearly aren’t getting cleaned correctly. i would rather have stayed at a motel 6. i’m disgusted and honestly would not recommend staying here. it’s obvious presentation means nothing.
Do not drive to this hotel or rent a car and drive here. I got to the hotel around 11:30pm last night and sat in the ‘valet parking’ line for an hour and a half. Valet is the only option to park, so no other choice. Limited food, escalators broken, terrible layout.
Giving Omni A Bad Rep
I didn’t have any issues with the staff, everyone was so friendly and helpful! However, upon entering my room there was a VERY loud paint smell that immediately gave me a headache. It made me feel sick! This hotel needs SERIOUS renovations. I was expecting more BECAUSE I’m a frequent guest at The Omni @ Battery Park, which is an AMAZING location. Please learn a few things from them! Also, $45 valet parking WHEW that’s a bit extreme considering how much it costs to stay there. Then on top of it all I’m a select guest member and couldn’t get the WiFi to work for nothing, so I couldn’t enjoy google chromecast unfortunately. I will not be back.
The DAY a concert canceled, Omni charged my card for a non-refundable hotel room. When I asked if I could switch the room to a closer hotel that I would be more likely to stay at, I was told no. Both women I spoke to were curt and impatient with me. They are trying to recoop moneys lost in covid.... great job omni, screw the single mom who's just trying to make her daughter's birthday special.
It was fine- under construction so lack of dining and seating options, food was overpriced and mediocre and service was slow, but the rooms were clean. The location was great- right in the center of town so it made getting places easy.