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Hotel overview
Get exclusive perks during your getaway at Oasis Palm - All-Inclusive. Travel now through December 31, 2022 and receive:
• Check-in at designated VIP desk with welcome drinks
• Room assignment with an ocean view
• VIP wristband
Valid for contracted group bookings. Inclusions subject to change. Some restrictions may apply.
This all-inclusive beachfront resort boasts the ultimate family fun in Cancun with a beach and pool park, water slides, Yucatan Jurassic River, arcade, kid-friendly restaurants to satisfy the pickiest taste buds, and much more. Nestled at the north end of the hotel zone, Oasis Palm has powdery soft sand and calm, shallow waters perfect for kids to splash around in. While the kids are enjoying unlimited fun at the supervised kids club, parents can reconnect with a romantic dinner, spa treatment, or night on the town.
Location
Cancun Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not accept Student/Spring Break/Youth groups.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
* Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
6520 reviews
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Apr 21, 2025Good for families with kids
Good family hotel with lots of activities for the kids - from slides and kayaks to the kids' club, where you can leave your child (or two) for a whole day under careful supervision of English and Spanish speaking counselors. The food at the general buffet was ok - good selection, but I saw the same dishes for two days in a row. The food at the restaurants is much better, but you have to make a reservation and things get filled up pretty fast, so sometimes we had to wait 3-4 days before getting into the restaurant of our choosing. Once we figured out the booking system it all went well. All in all, would definitely recommend to the families with kids, where kids activities and not the gourmet courses are at the heart of your vacation.
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Apr 07, 2025Always Satisfied!
Like always. I've enjoyed myself the relaxing atmosphere. I've been going to this same resort for years and they always amazed me with new things and activities. I thank Mr. Rafael Briceno, Mr. Pedro Sinue, Aerin and staff for for treatment me like family. They ALWAYS make me feel home. I see how hard the waitresses and bartender works to please their customers. But I don't see the customers appreciating them by not tipping. So when visiting please look out for everyone because they deserve it. If we can tip in our country, we should tip them. I recommend everyone should try this resort. I promise you that you will love it!
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Apr 02, 2025
Great family vacation
I was very skeptical of this hotel because of the negative reviews but was pleasantly surprised by our great experience. We traveled with kids under 5, and they had a blast. We were placed on the Sens side, which was lovely. The beach is beautiful and perfect for young kids as there are barely any waves. The pools were nice, and we loved the swim up bars. We enjoyed the food, we ate at the buffet as well as the included restaurants, and had great experiences at all. It is not hard to get a reservation if you download the app and request a reservation when it opens. Also, a lot of locals stay at this hotel so they have great Mexican food at the buffet. We also enjoyed the nightly entertainment. My kids loved the free ice cream and the free arcade. My biggest gripe would be the lines at the bars, but this to be expected. As for food lines, we never waited more than 10 mins for the buffet, which I thought was reasonable. If you are looking for a relaxing vacation and you align your expectations with the price, you will be happy at this resort.
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Apr 02, 2025Awful. Be very careful with food poisoning
Anyone giving a 10 out of 10 is lying. Well, honestly, we were really one of 5 families at the resort. So all the locals coming here from wherever had 1 billion children and maybe liked the nasty nasty food. The food is not edible. Maybe they didn’t expect clean accommodations or not have to pay for 1 million extra things after they got here. We also were Ugraded to the Sens but it no better and worse food. Please don’t get suckered into the timeshare. I mean the residences that they sell. Most staff does not speak English and was not helpful at all. We booked at the desk out by the pool and it was a scam a scam. Everyone saw the weather forecast, but they assured us our catamaran tour would go on as scheduled. It did not. Didn’t tell us until we stood in line and checked in on the dock. Then our choices were go for their alternative plan or not go, they didn’t seem to care but no refund. Please don’t fall for anything to do with these properties. So no email, no call,no catamaran, no beach day, no unlimited drinks and food for nine hours. We actually had that for about one hour and it was the poorest excuse for alcohol drinks I’ve ever seen. So after two rides, two taxis, two ferries, we finally made it back to the hotel. I was never so happy to see a crappy hotel in my life.
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Mar 25, 2025
CAUTION **Unwelcoming, poorly run hotel, staff tried to triple charge me to upgrade my room.
This place is not worth leaving home for. The food is terrible , even by the lowest of standards. We definitely came here with extremely low expectations and were not anticipating anything special. Our vacation began with checking in after an extraordinarily long wait to transport from the airport to the hotel. Upon check in, we requested to pay for an upgrade to a family room as our travel agency had sold us a room that had insufficient space, of course we were willing to pay the additional cost. However, the check-in staff tried to give our family the shake down. Demanded $3500 US for a room upgrade. I specifically asked the staff member what that was for, she said an upgrade to a room that provided enough beds for my family. Upon reviewing the website, I discovered an entirely new reservation, on our dates, for the bigger room, without any existing reservation or payment of same was less than $3300 USD. When we declined this offer. The manager tried to get us to pay additional money to the tune of 450$ USD for another room that still had only one king bed for a family of 5, with teenager. Our family is currently at the resort. After an entire day of trying to figure this mess out repeatedly requesting a cot that was promised to us, I have now requested a blanket to make a bed for myself in the floor. It is 10:45PM and I am using my sweater to cover up on a chair so that my husband and children can rest using the sheets and pillows. This place doesn’t even provide adequate bedding. This is the worst treatment I have ever experienced and if this review saves one family from a nightmare experience, then it’s worth my time. This is an extremely low quality hotel. Pay extra, go somewhere nice. This place is run terribly. To add to this, the manager informed us that there are no family rooms remaining, yet I was able to book one online through the hotel website. Another supervisor advised me that there were no rooms available as well. Dishonest and not the vibe we usually get when travelling abroad. It seems that my family and I are not welcome at this hotel, or perhaps it’s just an unwelcoming establishment? It is our son’s 8th birthday and we are going to have to move hotels. Appalling treatment of my family, food that is barely edible. But nice beach area. Staff do not accommodate guests. Got to the ice cream machine at 6:05PM, we were firmly advised ice cream ends at 6. My kids left extremely disappointed. We do not recommend this hotel to anyone whatsoever. Avoid it if you can.