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Hotel overview

An elegant haven of relaxation situated in the heart of Cancun's hotel zone, the Now Emerald Cancun will offer a unique Unlimited-Luxury® experience. Facing the Caribbean Sea on a white sand beach, this family-oriented resort combines lush nature with modern world-class facilities. The resort is located a short 8.2 mile-drive from Cancun International Airport and was recently renovated in 2019.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property information

Last Renovation: 2019
Total rooms: 427


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.

General policies & fine print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Ratings & reviews

TripAdvisor traveler rating

4.0 857 reviews
  • 5.0 star tripadvisor rating

    We had so much fun. There were 3 people who made our trip so much fun a priceless. I have told so many people about our experience and how great it was. I am ready to go back. Edwin, Alex, and Yolanda made use feel so special.

    Apr 16, 2021
  • 4.0 star tripadvisor rating
    Carnival Restaurant

    Carlos Arias Mannases is the best waiter there is. He always remembered our names and drink order. Wonderful service!!!! Would go back and Carlos is a big reason for that!! IF your there give him a great tip!!

    Apr 15, 2021
  • 5.0 star tripadvisor rating
    Definitely recommend

    Being a couple at 22 years old we weren’t looking for Spring Break like most people our age do, we have been together for 4.5 years and just wanted a couples getaway. Everyone was so nice and amazing! Started off with Blanca at check in, she was a great warm welcome! Moving onto Carlos in the buffet, he was on top of everything and took very good care of us! Brisa, Edwin, Filipe, Alejandro and Juan did the absolute best with entertainment, from Spanish lessons, jenga, beach volleyball, pool volleyball, ring toss, and flag football and a lot more and made our vacation a lot of fun yet still active to bring out the kid in everybody of ALL ages! Room service was great and they were very pleasant to work with! Our mini fridge was stocked everyday! Erik also did a great job from a couple restaurants we had him as a server at! It was a beautiful and clean resort and a lot of fun! This resort had so much to offer that interested us but we just didn’t feel like we had enough time to do everything we wanted without feeling like we had a strict schedule so we focused more on the relaxing and soaking up the sun instead of doing all the excursions we wanted, if we had a couple more days we for sure would have done a lot more! Definitely a place we will come back to!

    Apr 13, 2021
  • 5.0 star tripadvisor rating
    Armando is the best!!

    We had such a great time at Now Emerald this week!!! All of the staff were friendly and accommodating especially Armando in the preferred bar! He is the best and made our week 10x better. We would definitely stay here again!

    Apr 13, 2021
  • 4.0 star tripadvisor rating
    Excellent staff!! Needs a bit of work still.

    OK...as they say...first the good. Close to airport. Shuttle ride was 15 minutes or so. Staff greeted us with hand sanitizer, then champagne. NOW hotels have excellent staffing & this was no exception. Every single employee we encountered was professional, friendly, & helpful. Check in was easy. The food was excellent, including room service. The ocean was stunning, with several shades of blue. The pools were clean & for "adult only" pool was quiet & had it's own bar & servers. Beds were comfortable, water pressure & temperature were all excellent. Now...the "bad" (and this is all pretty minor stuff)....no fountains in the lobby or anywhere. I say this because there are MANY fountains at the NOW Sapphire. The lobby here is definitely lacking in character & charm. There were steps & uneven spaces everywhere!! small steps, ramps, slight dips in walkways.....if walking is challenging, you may want a flatter resort. The sand up in he hotel zone is also not very walking-friendly. If you are picturing a Hilton Head or Florida type sand, packed enough to ride a bike on....this is NOT that. Definitely a challenge to stroll on (and we are walkers!). There is a significant dip in the sand dune to the water. If I had a toddler, this would make me nervous. It's not a flat beach at all. All 4 days we were there, the red surf flags were out. This is not normally a lazy wave type of beach, given it's geographical location. If you like to body surf & want nice waves.....this is the place for you! WE still enjoyed cocktail service at the beach, even though we were not a priority member. The beach is not that large & volleyball definitely impeded the non-priority area. We had spa services & there is not a pool in there like the Sapphire. The massages were amazing, but the spa is a small area. Overall, not up to the standards f the NOW Sapphire & Jade. But still a clean, tasty, friendly resort overall.

    Apr 13, 2021