TripAdvisor traveler ratingbased on 4238 reviews
Experience a majestic hotel in New Orleans ideally situated in the French Quarter and just steps away from Bourbon Street, the Convention Center and other iconic attractions. This stunning forty-one story New Orleans hotel on Canal Street boasts beautiful panoramic Mississippi River and city views. The New Orleans Marriott Hotel offers guests a hospitable atmosphere, ideal for leisure travelers. Unwind in one of our 1,329 New Orleans hotel rooms or suites, or stay on the tastefully decorated Concierge level, combining modern decor with pleasing amenities. Explore a variety of conveniences at this hotel in New Orleans, LA, including a fully equipped fitness center and the award-winning 5 Fifty 5 restaurant, serving savory regional cuisine in an exceptional dining environment. Book your next trip to the Big Easy at Marriott, a superior hotel in New Orleans, Louisiana that combines contemporary amenities with classic Southern hospitality.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4238 reviews
This review has tested my ethics more than I could have imagined
First, I need to say that thousands of citizens in Louisiana have been displaced by hurricane Laura, one of the strongest hurricanes ever to hit the US. A large portion of those people are being housed in hotels in New Orleans, not only the Marriott but also the Hyatt and others. This I wholly support! The Marriott (as mentioned) is housing a large number of these victims. In addition, they have opened a large portion of their lobby to allow donations of clothing, such as shoes, to be made available to anyone who needs them, mostly children. These victims of the hurricane are being given shelter, but really have absolutely nothing to do but hang out at the hotel. Unfortunately they have chosen the sidewalk directly outside the front door as their meeting place (reason specified below). If you read any review on this site about this hotel for the last week of August or the first week of September they all mention the disreputable (the best/nicest word I could think of to sum up other descriptions) people clogging the front entrance. I will say it is completely true, during my stay it was almost impossible to get to the sidewalk without weaving my way through the crowd so that is completely true. Second, at this point I should also admit to being a (not so secret) smoker, so this same spot is also only really area you can smoke at the hotel, so in my 24 hour stay I spent some time with the folks out there in the crowd. For the most part they were polite and cordial and some downright hysterical (Mama Dean if your grandson reads this - know I'm talking about you!) Third, I also need to say that my travel companion didn't feel the same way I did about the whole situation, and for a variety of valid reasons, including some pointed out in other reviews, moved us to a different hotel. I didn't fight it, I believe if you're paying that much for a hotel you should feel comfortable. Should the hotel have told guests that they were sheltering hurricane victims? Yes, that was pretty shady, but overall....ehhhh, I'm more of a lux hotel traveler (see other reviews) but I wasn't put off by the situation, however I also know I'm probably in the minority. Would I stay there again? That location rocks! Heck yeah!
Sister and I chose this hotel... after some investigation of other hotels we decided Marriott was our choice as it's never been a bad choice in the past. This has been horrible staying here. There are so many people loitering around front, weed, loud music, barely able to exit the front door... we put out our garbage and dirty towels after 2 nights, no towels when we returned. Cannot talk to front desk (won't answer) so I sent the girls down with masks to ask for dry towels, they sent them away with information on how to exchange towels (2nd floor between 10 am to 6pm.) This info was never given to us, and after the girls were sent away empty handed I went down with wet hair to get it done (again, no answer on calls) thank you to the man who got us towels, and now the last item, every night a full on party next door, screaming, music blasting past 1230 am, told the front desk who said they we're full but to call if it continued, well... 1230 am it's continuing and no answer at the front. Location... it's on canal, convenient. This is more a 2 or maybe stretching 3 star hotel (during non emergent times- not now). Trying to think of positive stuff to redeem my review, but sadly, I cannot except for finally getting towels at 1130 PM.
Just an FYI, during Covid, The hotel is one of the New Orleans hotels housing the homeless. Great civic effort, however not what we were looking for when staying at a Marriott. The lobby had homeless services desks, and a fully staffed police desk. There were easily 60+ homeless in the lobby at the entrance doors outside when we arrived. Just wish the hotel had been very pro-active in letting us and others know about their program before accepting reservations.
Do not trust this hotel
We paid the going rate at the time we booked on their web site. I called before we booked and was told the pool was open. It was a major reason for our trip and our hotel selection. When we got there, the hotel had closed the pool because they had taken in people from the Lake Charles hurricane. While I admire that they helped the people of Lake Charles, I did not get what I paid for and when I asked for a lower rate, I was told NO.
Quick getaway. Very nice suite. Really good elevator social distancing. Great property, good location, nice bar. Easy walk to the French Quarter. Close to restaurants and casino. Will definitely stay again.