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TripAdvisor traveler rating6652 reviews
Hotel was OK, Waikiki sucks...
Stopped in HNL for a few days after celebrating our anniversary on Maui. The hotel has lost some of it's charm, but guess that can be expected as Waikiki has turned into an ultra crowded tourist trap with trashy, entitled people who have no respect for others, their surroundings, or Hawaiian culture. Think Vegas Strip. So much for the Aloha Spirit...We were upgraded to an ocean front balcony room which was comfortable, but a little dated. Food in the restaurants was ok, but not good enough for the price. They had a "band" that played each night until 10:00. Even on the 13th floor it was really loud! Then again, it was Waikiki.
Great 30 years ago
Way past its prime. This use to be a beautiful hotel, but no more. Marriott has squeezed all the elegance out if it. The lovely veranda is now a fixed price dinner they rush you through like an assembly line, pool is too small for number of rooms, hotel literally has holes in it due to deferred maintenance, staff are like robots...anything off script gets a blank stare or line from a script. Run the other way
Complete your due diligence before booking this hotel
The location of this hotel is excellent, on the beach. However don't be fooled this is not a 4 star Hotel! The room and hallways are "exhausted"and old. They should be renovated if it is truly 4 star rating. Your dinning options are limited and expensive. Thus the 4 star rating. For dinning many other options in this area. The pool area is small and lounge chairs for the pool and beach are limited. In closing, many other options for hotels are in the same area. Do your research.
Hotel could do with a bit of an up lift. We upgraded our room to a beach view but when we arrived it was a postage stamp size room so we had to upgrade again for $500.Asked for extra milk for in house coffee to be told it wasn’t the norm.Be prepared to get up for 7 to save a sunbed or pay $175 for one on the beach.Food was good as was the beach bar.Had a nice time but for the money wouldn’t go back
Surfrider has missed the wave
Unfortunately this was our 5th visit over 12 years and it’s the worst experience we had. The lifts were faulty , the rooms tired, corridor carpets pulling up and needing stretching. The premium price does not reflect quality. Resort fee offers no benefits. No upgrade offered for Marriott lifetime gold. The restaurant was set menu for dinner at $105.00 usd. Could not understand why alla carte was not available when all of Hawaii offered it . It’s time they start a refurbished on tower building and amenities and get back to basics . They have lost the plot and trading under brand and location from a long time ago . You pay premium you expect it