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TripAdvisor traveler rating6364 reviews
Moan Surfrider poor choice
Reception is nice busy but to be expected. A warning about having to recheck Covid status would be nice as it makes the wait very long but these are the times we live in. The bulk of my dislike is that the hotel is just really tired! With the Covid shut down would have been a great time to spend some time renovating rooms. We have a Penthouse which apparently means Top Floor it’s better than our sons room which is just awful wallpaper looks to be peeling it’s dark and uninviting. You can tell the hotel has been super busy as the staff don’t have that warm Hawaiian welcome. Just come from the Four Seasons Ko’olina which makes this place look like a poor alternative despite charging more per night. Shame I won’t be back.
Great family stay at the Moana
My family and I had a fantastic stay at the Moana Surfrider. The Tower wing rooms were larger than I expected and the partial ocean view room had a nice view. There is a fair amount of noise from the street and hotel next door, so be prepared for that if you’re a light sleeper. We were on the 14th floor and could hear the noise clearly. The city view rooms in the tower wing definitely experienced more noise too. The lobby has ample seating for groups to meet up or bring in outside food. The staff was also very friendly. The fitness center was well equipped, including 2 Pelotons, and clean. The hotel location is great for shopping and of course it’s right on the beach. Self parking is in the Sheraton Princess Kaiulani across the street but was convenient and we always found a spot. The valet uses the same lot. We will definitely be back.
Best Resort in Waikiki!
I have stayed at several resorts in Waikiki over the past 20 years but none of them compare to the Moana Surfrider! I have stayed at the Moana many times over the years and will not stay anywhere else in Waikiki. The people (employees) and relationships make a difference starting with Kyle Anger (Hotel Manager) along with Joseph, Frank, Jeff, Brian, Constance and many others at this property that make each stay delightful on business trips and vacations. Never a poor experience, and the history and beauty of the resort is tough to beat! My family spent 8 nights at the Moana in July 2021 for business and vacation, plus to celebrate our 15th anniversary. Kyle, appreciate you for the celebratory champagne and always checking in with us to ensure an enjoyable stay at your property. As a Marriott Ambassador Elite, I have stayed at many Marriotts over the years and the Moana Surfrider is easily our favorite Marriott property! Mahalo, and see you soon! Carl K & Family
Calm, elegance amid the bustle of HNL
Great weeklong stay and reunion with friends. The best offering at the hotel is Meditation with Jen. Yoga is also great, both weekdays and weekends, but the meditation class is truly special. Very distinctive offering and the positive experience will bring us back to the Moana again soon. Thanks also to Ricky at the Beachhouse restaurant for an incredible birthday dinner! We love staying at all the Marriott properties in Waikiki—they each have a unique feel and you can’t beat Moana Surfrider (Westin) and Royal Hawaiian for the beachfront location!
Fantastic Beach Front Property
We stayed from July 10-17 and words alone can’t describe the marvelous week we had at this historical property. Although the pool is too small for the hotel, the gorgeous lobby, comfortable rooms, superior service, and of course, the incredible beach front location makes the Moana Surfrider in a class of its own. The location is truly the best in Waikiki. I must say it’s hard to understand why there are reviewers complaining about the noise. It’s Waikiki and travelers are flocking here to compound the hustle and bustle. It’s a huge part of the excitement of being in Waikiki. If you want serene, quietness, try Kauai, Molokai or Lanai. Lastly, big kudos to Keith and Chris at the front desk. Their hospitality, pleasantries everyday made us feel so welcome. The big boss at parking, Larson, was always spot on with timeliness. Isaac at the pool exemplified the meaning of aloha spirit with his high level of service. Finally, Mike DeCenzo ensured everyone felt super safe at the Moana. He’s another exemplary employee at Moana. We can’t wait to come back!