TripAdvisor traveler ratingbased on 3218 reviews
LocationRiviera Nayarit - Beachfront
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. Rates are exclusive to US residents.
Ratings & reviews
TripAdvisor traveler rating3218 reviews
They refuse to refund credit card for trip cancelled due to COVID-19 - DON'T BOOK HERE
I had a trip booked for June 1 - June 6. The resort is closed for those dates due to COVID-19. When I called to cancel my trip I was told the only option was to reschedule. I insisted that my reservation allowed cancellation. After the customer service rep talked to the hotel a second time they allowed me to cancel the trip. However they said they would be keeping a "10% administrative fee." Several days later I was contacted via email by "firstname.lastname@example.org" asking for me to send them my bank account number, address, and a picture of my passport via email. This is so they could wire me a refund. Red flag, I am not sharing my banking information and passport via email! They refuse to refund to the credit card that I originally booked with, or via a mailed check. I asked them about other refund options, but as of 3 business days ago they have stopped responding to my emails.
Lovely place for families to visit or couples. Very nice people & the resort is absolutely beautiful! Only very small negative was the food got boring after about 3 days & there is no live entertainment.
our family of 3 stayed for a week in March. We have vacationed to Mexico every year for the last 10 years at 5 star + resorts. This is the first one we will commit to coming by back to! The setting and service was relaxing and consistently above average. Wenceslau was the finest server and made us feel like we were the only family at the resort. Our room with semi private pool was amazing for afternoon chill time. We can’t wait to return with our other kids and friends next March!
Great for kids and adults
I’m going to try to keep this review a bit unique. I agree with all of the pluses other reviewers have commented on - food, service, drinks, large condo type rooms, etc like no other! Pros - kids club - that’s why sometimes it seems like there aren’t any kids around. They’re having the time of their lives in the kids club and the parents are relaxing by the pool. Can’t say enough about the kids club and the two lovely ladies working there. One day it took me two times trying to get the kids to come for lunch because they were having so much fun!! There are themed days, cooking classes,TONS of different crafts and my kids fav - face painting. My husband and I greatly appreciated the relaxing adult time we had. Please pass along my thanks to them. I believe their names were Bianca and Josephine - cabana! We rented a large one at the beach. Big thanks to Carlos for setting us up. This was a highlight of the trip for us. - the pool. Felix was amazing. What more can I say?! The service was also great for food and drinks. - the sister resort was also fun for some extra activities, loud nightly shows and the vendor market but we always loved coming back to Distinct. Plus the people running the golf cart shuttle were so much fun! My daughter loved sitting in the front seat with them. - there’s something about having your fridge stocked with beer and turn down service that makes us feel special - loved Insu Sky bar and room service for supper. Usually ate at D-Stock or Lemongrass for lunch. Loved these places We were also talked into a time share presentation but we didn’t feel pressured into it. We had a lovely morning touring the other resort and it was informative. As promised we listened and never felt any high pressure. It was quite nice actually. I would recommend it. Plus we got some Marival dollars to use which we used on the cabana and went a little crazy in the gift store. Cons - none. You should book this place now.
Distinct Luxury condos
Very modern up scale hotel with condo's for room which were huge. We had 1400 sq ft room with Ocean view, 2 bathrooms and large separate bedroom. The living area was very large and it had a full kitchen. Great space to stay in for 8 days. Overall the hotel was very clean, organized and the wait staff were great and always available. Food was very good and there was a big enough selection. The crowd at the hotel was not as large as the sister Emotions resort, so crowds were never an issue. Drinks were strong if you asked for them strong, otherwise as expected. Plenty of activities to do. Would definitely go back, great place !