Wish you were here?

Hotel overview

Experience unparalleled beauty and unlimited possibilities during stays at this lush tropical oasis. Adults can indulge in pampering treatments at the superior spa, golf on one of the championship courses or indulge in delicious cuisine at the splendid restaurants. While children can stay busy with fun-filled activities in the kid’s club or at the 18-hole putting green.

Location

Palm Desert
Los Angeles, CA, USA Los Angeles Intl Airport (LA
Ontario, CA, USA - Ontario International (ONT)
Palm Springs, CA, USA - Palm Springs Municipal (PS : 15 miles

Property information

Year Built: 1990
Last Renovation: 2012
Accessible rooms: 20
Floors: 8
Total rooms: 884

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory Property is smoke free within the building. Designated smoking areas will only be available outside.
Advisory ***Important Information for Our Guests*** Minimum check-in age at this hotel is 21. In order to book your vacation at least 1 person on your reservation must be 21 years of age.
Advisory A resort fee of $35 + tax per room, per day, may be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see the hotel.
Advisory A minimum self-parking fee of $25 (plus tax) or valet parking fee of $34 (plus tax) per room per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client and estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:
Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:  Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Self Parking: A  daily parking fee per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
 
 
Valet Parking: A daily parking fee per vehicle will be charged and collected by the hotel at check-in or check-out.  The fee is subject to change without prior notice. 
 
Resort Fee:  A optional hotel-imposed fee are charged and collected by the hotel either at check-in or check-out.  The resort fee covers:
 
 
- Enhanced wireless high speed internet access in guest room
- Local Calls
- Self Parking
- Spa Fitness Center (gym only) access
- Use of 18 hole putting course
- Use of golf driving range
- Golf bag storage
- Lawn games (badminton, bocce ball, croquet, basketball, Frisbee)
- 1 hour of hard court tennis daily including racquet
- Citrus Cooler in Blue Star Lounge 4-6 pm daily
 
The above list may not by comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3046 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    This is really a desert motel masquerading as a JW Marriott.

    How can this hotel call itself a JW Marriott Hotel? It operates at the service standards of an outback motel. Housekeeping and room cleanliness was woeful. We only chose this hotel because it was part of the Marriott chain and close by to Coachella. Our room was not cleaned at all on our second nite and we returned from Coachella late at night to bins not cleared and dirty towels not replaced. And we had to call front office to get it done at 11.30pm. The following morning we hunted down the housekeeper had reminded her to clean our room. And you know what- it really did not make much of a difference. The sink mirror was not wiped down or cleaned; the laundry service plastic bags and forms were not replaced (ie she never opened the cupboards to check, did she?) and she did not even replace the spare toilet rolls. What kind of housekeeping standards does this hotel have? I’m really disappointed we trusted the JW Marriott brand and were left wanting in some many ways. This is just a sign post JW Marriott that really functions more like a motel. We are not going to stay here again in 2026 when we return to Coachella 2026. Get some proper housekeeping standards in place.

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    STAY FAR AWAY IF YOU’RE ATTENDING A MUSIC FESTIVAL!

    We booked the 3-day Coachella package and paid full price for Thursday night as well, thinking this was a solid deal for an *upscale* hotel. Big mistake. We specifically requested housekeeping for the last two days of Coachella — **no one ever showed up**. We asked multiple times, both in person and over the phone. Nothing. When we spoke with management, we were brushed off and told, essentially, that we were on our own. **Complete disregard for basic service.** We were told to speak with Hugo, the night manager, to escalate the issue — and he was completely condescending and dismissive. As two women simply asking for what we paid for, the attitude and lack of support were appalling. It is outrageous to pay this much for a JW Marriott and receive **zero** housekeeping the entire time. Absolutely unacceptable. Yes, the spa was lovely, and the shuttle service was convenient for the festival — but none of that makes up for how poorly this hotel treated us. This place is **blatantly mismanaged during festival weekends** and clearly treats festival guests as second-class compared to their usual Palm Springs clientele. Never again.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful resort…

    This was our first time staying at this resort, which looks beautiful! It’s a massive resort and requires somewhat of a walk to get to/from parking lot. The check-in process was not pleasant since I waited in line to check in and had to get back in line to retrieve the keys less than 30 minutes later. I suppose I could have opted for electronic keys, but we prefer physical keycards. There’s no lounge for Bonvoy platinum members, but there’s a Starbucks in the lobby. The buffet breakfast was unimpressive. A daily resort fee is added, which includes a variety of activities, which we didn’t partake on any, other than fish feeding one day. Overall, we weren’t as impressed compared to other “JW” resorts we’ve stayed at but it’s a beautiful resort, great for taking sunset photos.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Awful House Keeping Service

    Awful house-keeping service. Our rooms were left unmade and house keeping never showed up. We were here for Coachella and this hotel was well-rated in previous reviews. But our first hand experience suggests no service quality control and I had to call front office at 11PM to send someone up to give us fresh towels and clean out the trash.

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Spring break 25’

    Such a nice place to stay for a family with an animal lover. It was such a special treat for my oldest son to see flamingos on the drive in. Ducks/geese up close and beautiful koi fish. All the staff here was very friendly and quick to help with anything we needed. But Diego at the boat rides stood out. He is truly an all star there. So kind and always had a big smile on his face. Appreciate all the help he the family and lot of suggestions in and out of the resort. Already starting to plan our next return

    Apr 18, 2025