Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
-
Unreachable and not very honest
Nice hotel, good location and really considerate staff. But not really honest about billing. I have an invoice problem. The hotel was supposed to send me a refund which was never done. And of course they can't be reached on the phone, let alone by e-mail.
-
Overpriced and noisy.
For $300 you would at least expect a quiet night sleep. Not here! It’s next to a very noisy club. The heating unit is definitely loud enough to drown out the club noise. You think that you would have a coffee maker or a bottle of water. The water was eight dollars a bottle and no coffee. But at least the bed was comfortable and the staff friendly.
-
Poor customer service
Overall I did enjoy my experience there. The room was clean and domestic staff very helpful. No kettle or tea was provided even though I asked twice. However there is a discrepancy that needs to be resolved. I stayed for 7 nights early Feb 2025. Upton checkin I was charged over 300usd and was told it would be refunded upon checkout. No receipt was issued and it has been over 3 weeks and I am yet to received my refund. I have filled the form on contact us countless times with no response, the number on their website those not work probably because I am ringing from overseas. I am trying to resolve and it made me realise that the customer service is poor. Can someone resolve my complaint.
-
DAVID V!! THANK YOU!!!
Extended my stay just because how amazing my hotel stay is going, a huge shout out to David Villacis, Operations Manager. He’s phenomenal and hard working. The staff here is invaluable & I’m very happy I choose to stay at ink 48 Hotel. I’ll definitely be back!:)
-
Not like it used to be, no restaurants, no ambiance.
Not Like it used to be!! I used to love this hotel but had no idea that it changed hands & they shut all the restaurants down. The room was also incredibly noisy, we were on the 7th floor & there was street noise all night. The staff at the front desk is friendly, but there is no reason to stay at this hotel other than a clean room.