TripAdvisor traveler ratingbased on 6910 reviews
Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
LocationPlaya del Carmen - On Beach
Wish you were here?
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6910 reviews
Awesome beach and entertaining property
A unique property with a rainforest full of animals down through the centre of the resort Beautiful flamingos, Tuscan, cranes, peacocks, ant eaters, monkeys. A stone walkway thru this rain Forrest from beach pool area up to lobby & restaurants. A huge beach with lots of palapas to provide shade. Water was warm first 2 week February Weather was a consistent 30C + everyday. This hotel is very eco friendly providing refillable glass water bottles and water filling stations on each level of the units Suggested not to drink tap water. 2 buffet restaurants with huge variety of delicious food 6 A la carte restaurants excellant steak house, Mexican, Italian, Chinese Hotel is within walking distance of Playa del Carmen (30 min) for the ambitious or a cab ride Evening entertainment In the theatre very good. The entertainment staff work tirelessly to keep guest happy with poolside games. Evening lobby entertainment every night at the lobby bar We enjoyed this resort very much. No outside tours as plenty to keep us Busy within the resort
Beautifull Beach , pool, service and the food.
Close to the beach , pool and 15 minute walk to the plaza and 45 minute walk to Playa Carmen along the street and and the beautiful beach!. Great scenery close to a small ruins. We also had a beautiful view of the beach and pool from our room and balcony!! There is also someone very special that works there and looks after us he is the Concierge! His name is Yousef Adib Saab he caters to us and has been looking after us for 5 years!!!
Great two weeks I at Iberostar Quetzal in playa del carmen
Great two weeks at the Iberostar Quetzal hôtel in playacar which is in playa del carmen. Good service and a nice hotel. Very nice beach and hotel. The entertainment was good with various shows every evening. We also appreciated the shows in the lobby bars especially the one with Oz Barba who is a very good musician. We spéciale appreciated the special group of chefs (Isis and Fabiola) for their help for clients like my wife who is gluten and lactose intolerant. They would guide her into selecting the appropriate foods at the buffet or the a la carte dining choices and even making a specific meal for her needs. The animation group (special Hola to Julian and Angie) for their efforts. The hôtel has kept part of the jungle where animals roam and are familiar with guests. The check in and check out process was the most civilisés of all the all inclusive hotels I have stayed at. I would recommend.
We'll definitely be back!
Just returned from 8 days at the Iberostar Quetzal. There were 6 of us altogether - 4 adults and 2 teenagers. We had a fantastic time! The staff are incredible, so friendly and helpful. My teenage boys started the week saying they weren't going to participate in anything... but the entertainment team is incredible! By the end of the week, the boys were trying to get to as many activities as possible. The grounds of the resort are breath-taking. We spent so much time watching peacocks, toucans, the tortoise, the monkeys and so many other creatures. It was like staying in a treehouse in the jungle. The beach is also stunning. We will definitely return to this resort!
Okay let me tell you about the amazing time we had, it was amazing.....great food, outstanding service, clean pools, amazing Beach, beautiful animals in the jungle area, I wish the inside fish pawns were cleaner I felt like the water was kinda green. Special thanks to the general manager of the restaurants " Enrique" he was so caring hospitable towards us specially when we had to leave a restaurant and go to another one he made sure we had everything we needed, and special thanks to the head chef isiis she was amazing and made sure our food and orders we perfect. We loved it and we can't wait to come back, my kids cried when we leaving they had amazing time. Ok now let me tell you the only thing that we didn't like: Me, my husband, and my 2 kids ages 7 and 13 went to iberostar tucan for 5 days 4 night spring break week, we made the reservation on Saturday 2 days before our travel by calling the number on the iberostar website and paid for ocean front Jr suite. When we arrived on Monday they told us that we didn't have reservations in their system Because we made it over the weekend. 2 hours later of talking calling, checking and getting all the ppl involved we were so tired and decided to take the normal room and that they would reimburse us for the difference, anyway after going to our room to relax and eat, the call us to tell us that they did finally find us a ocean front Jr room thank God, now here is the thing about this that bothers me...I work in IT and iberostar is a world wide resort all over the world, I mean I don't understand how if a reservation is made in a weekend it doesn't show on a Monday or that the 2 hours we spent in the lobby checking The computer doesn't give u what rooms are available and what room are not, it should be one click that shows u the availability, anyway this is the only bad thing I have about the resort. Anyway besides that little hickup we had a wonderful time, I would totally recommend it we went to the reviria Maya last year also stayed at the iberostar but we liked this one better because it smaller so u can walk to the beach , to your room, pool,eat and come back see everything in a good time. Love it will be back next year my advice make ur reservation on the weekdays.