TripAdvisor traveler ratingbased on 8240 reviews
Welcome to a vacation that has so much to do, yet also invites you to do nothing at all. Iberostar Punta Cana is the Caribbean setting of your dreams, complete with swaying palm trees and the clear aquamarine waters of the famed Punta Cana coast. And yet this resort also features every diversion imaginable, from refreshing pools to a Caribbean-style shopping street to multiple specialty restaurants and even a casino. Numerous activities are offered, including Merengue classes. Or you can simply relax and enjoy the magnificent Playa Bavaro waterfront.
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Ratings & reviews
TripAdvisor traveler rating8240 reviews
One week in February 2019 with Air Transat. We opted for the romantic Star Class suite, Distinction collection. Iberostar Punta Cana is located on the far left of the complex, followed by Dominicana, Selection Bavaro (family) and Grand Bavaro (luxury, the one with the boat). We were allowed to use the two buffets (Punta Cana and Dominicana) and the performance hall was located on the Dominicana side (as well as the casino and disco. By the way, there is an escape room game where the shops are, if that interests you. Must book). When we arrived, there was hardly anyone in the lobby and no one to offer us the expected welcome drink. The receptionist offered us discount coupons which a priori seemed to be very advantageous but which ultimately were not at all (for example 15% discount for a bottle of wine at a restaurant ... but the bottle must cost at least $ 100 ). Our concierge seemed very nice and pleasant but completely useless. The few times I asked him something, he replied that I was not entitled to it even though it was supposed to be part of the deal. All we got from him was requests for a meeting to buy a time share. On the other hand, we were unaware that the wet spa was free with our room since it was not written anywhere and our concierge did not see fit to mention it. We didn't realize this until four days later when we inquired about the costs at the spa. The room was large, the bathroom very nice. The balcony overlooked the side of the complex, towards the next hotel (Riu Palace). No mosquito net and the patio door was missing the exterior handle. The bedroom building was very nice, overlooking the outside bar. The maid did a great job. We left her a tip every morning ($2) and my wife left her shoes and beauty products before we left. We got a bottle of champagne when we arrived. Without being luxurious, I would say that the romantic suite was worth it, for its size but mainly the spa baths and sauna included. The buffet was good but redundant. Fish much better than meat. The waitress found her smile after being tipped. The lunch buffet on the beach was also very good. The coffee really leaves something to be desired; it tasted like salt. We went to Buffet Higuey more often than not but there is also Hispaniola on the Dominicana side. The steakhouse restaurant on the beach was the best. We were treated very well by all the staff. The Asian restaurant was very nice but the food average. Make reservations at reception upon arrival. The public toilets are extremely clean. There were always employees sweeping the sand. In fact, cleanliness was paramount throughout the complex. The landscapers constantly took care of the maintenance of shrubs, plants, greenery. The gardens were absolutely beautiful. The seaweed on the beach was picked up every morning. We went there early enough to get a chair but I would say there was always one available. Bartenders were all very pleasant. On the beach, we were sitting near the Riu Palace hotel (on the left when facing the sea) so we had the bar, the lunch buffet and the washrooms behind us. The entertainment staff were very cheerful and inviting and would make us dance every evening. The gym is small but quite deserted. For tennis, book the day before, rackets and balls available free of charge. There's an Iberostar golf course but we didn't use it. Among the shows, Michael Jackson is a must, but Las Vegas was also very good. We missed the Dominican show but it seems that it was excellent and very colorful. In conclusion, without being a 5 star (I would rate it 3.5), we had a great week and we would go back.
A Trip to Paradise
My boyfriend and I stayed at Iberostar Punta Cana in September 2019 and are currently looking to book a return trip this September (providing the crisis has eased). This was a beautiful 10 night stay with so many happy memories. Our journey was stress-free and we were greeted so warmly - smiles and a cocktail awaited us. Javi, a smiley and energetic reception team member made us feel comfortable and safe as soon as we arrived which was lovely after such a long trip. The staff are brilliant - they tend to your every need and query but beyond the reception, the bar, restaurant staff and the entertainment team were spectacular. Although the entertainment team provide activities throughout the day they aren't pushy unless they know you are really willing to join in! It was nice to have the option to play games, play volleyball or football or the beach or simply have a drink and watch - some of the highlights of our holiday came from the entertainment team - especially the wonderful 'Bruno Mars' and the 'father' of the group who checked on us everyday. Maria and another member of staff (I cannot remember his name) joined us as waiters/waitresses around the pool area and would ensure you were kept well watered!!!! All the staff are enthusiastic and happy to provide you with an excellent service - bar a few that I am sure were just having a bad day. The room was standard but the bed was sooo comfy and was such a great sight at the end of a long day. The bedroom is not a huge deal to us as we only spend time in there to shower and sleep. Parts of the hotel were being refurbished so the view from our room was a little dull but as I say we don't spend much time there so it did not impact our stay at all. The shower, fridge bar and balcony were good. The only thing I would suggest is more hangers. Food and drink - we love all types of food so although the buffet may get repetitive, if you are creative and love food then it doesn't matter as you can mix and match every evening. We ate in the American Diner - it was ok. We preferred the buffet so decided not to try the other restaurants but we heard good things about the seafood on the beach. We always ate breakfast by the beach instead of the main restaurant as it was peaceful and of course had a great view. The drinks were lovely too - we mainly ordered Pina Coladas, Shirley Temples and Rum and coke. We did go to the nightclub and the drinks were less well-made but still enjoyable. The nightclub is fun and a great way to socialise - we made some amazing friends which we never took the number of!!! - So if 3 Argentinian guys have left a review - we are here! Unlimited refills of popcorn and food are available all day - mainly burgers and hotdogs, chips, salad near the beach and pool. This was great if swimming made you a little peckish! We did not do any trips but on a previous visit to the Dominican I visited Saona Island and it was amazing! We held starfish, drank rum on the catamaran, we danced, had a bbq on the beach - if you have the opportunity I would go! Book through the hotel though, not the salesman on the beach because you just never know. The beach - wow. Some seaweed yes but that is normal and each morning staff were on the beach removing it. The sea was beautiful, on one day we had a little rain and it got a bit choppy but it was still lovely to swim in. Sometimes the salesmen on the beach get a bit frustrating as they work long days and would like a drink but once you let them know you are not interested in what they are selling, you can have a nice, genuine conversation with them. After spending some days by the pool versus the beach, we decided the atmosphere around the pool was much more enjoyable - rare for us as we love the beach. If the hotel could in anyway encourage a better atmosphere there then this would only be a bonus for the resort! The sand was so soft and walking along the beach felt like paradise - especially when the sun was setting. Our entire stay was stress-free and we made some great memories - we shall return, we are not sure when but soon we hope. Thank you Iberostar, Punta Cana!
BEWARE OF UNAUTHORIZED CHARGES!
We stayed 2-23-20 to 3-1-20. Came home to find a mysterious credit card charge for $179. I have called their front desk many times only to be hung up on. Gone through the email channels and they refuse to answer even their own corporate offices. Sad state of affairs that a world resort company would throw away their reputation for $179. My life's mission now is to warn anyone who would consider visiting their resorts.
Mostly wonderful just a few minor hiccups.
The staff was excellent. If something was not to your liking they fixed it. We asked for a king bed and there were 3 beds in our room. We went back to the lobby and they apologized and gave us another room. The alarm clock didn't work but who needs an alarm clock on vacation. We just wanted to set the time because it kept flashing 12:00. Some of the numbers on the safe didn't work so we had to come up with a combination that involved certain numbers. The phone didn't work the first day but it did the rest of our time. The room was clean, the bed was comfortable, and the fridge was stocked with beer and soda. Overall we enjoyed our stay our only complaint was the "breakfast" that the resort PUSHED on us. We were asked multiple times in the same conversation about attending a breakfast at another resort that discusses time shares. We found this to be frustrating because we were on OUR time trying to enjoy OUR vacation and the hotel was pushing this. Finally after several NO'S, our answer was accepted.
My husband and I returned home on February 29 after spending 10 nights at this hotel. The staff is awesome. Leidy an Solsey kept our room spotless. The front desk staff was friendly. As our assigned room was not ready upon check in, we were re-assigned to a ground floor right by the pool and ocean. We loved sitting on our patio after spending the day on the beach. We never had to wait for drinks at the pool bar. We ate lunch daily at the La Cana buffet on the beach. It's great to sit and have your feet in the sand. The salads were great. My husband enjoyed the ice cream cones too! We found the buffet food to be rather bland. I tried the coconut white fish one evening and it was cold. Another night there was not a single vegetable available. The continental breakfast at the Dominican beach was our favorite place in the morning. We had made to order omelets almost every day. A shout out to the chef. He always had a smile for us. Because we stayed 10 nights we could go to 5 ala carte restaurants. We had great food at the Oriental restaurant. The salmon was the best I have had in months and my husband had the beef medallions which were equally delicious. We met one of the chefs who also plays at the lobby piano on his break time. We loved listening to him. The snapper at the seafood restaurant was bland but my husband liked the shrimp. The seafood soup was good. The American Rock Star restaurant is really cute. Be sure and share the Iberostar brownie! The Mexican food was okay but not very spicy. My steak at the Steak house was too tough to cut but my husband's was fine . We both ordered the exact same one. Before dinner we wandered to the lobby to have a mojito and listen to the piano player. Great place to people watch. We attended several shows but usually didn't stay til the end. The beach is great for walks and we each had massages for $40. We always found chairs on the beach but many reserved them earlier than we got out there. The pool was sparkling clean as were the beautiful grounds. The grounds keepers were as friendly as the rest of the staff. We walked out to the golf course and around the area one day. It is a great place to explore. We were unaware of when the pool classes were or when the vendors were coming to the hotel. It would have been nice to know about the food tasting in the gardens during Festival. We found them after eating dinner so couldn't enjoy this. Just having a schedule of activities would have been helpful. Perhaps they were on the phone app but we didn't use our phones at all. This was our 3rd Punta Cana vacation.