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Hotel overview

The Iberostar Paraíso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Ratings & reviews

TripAdvisor traveler rating

4.5 7698 reviews
  • 2.0 star tripadvisor rating
    Wouldn't return

    Get ready for some walking. And a lack of transportation options between resort sites. The golf cart system is unreliable and it is quite the trek from the shopping center to the lobby, to the rooms, the pool and the beach. Food/meals are also an issue at this resort. They boast 8 buffets on site, but only one is open at a time. Restaurants close earlier than they say, and reservations not made at check in for the fancy places are impossible. Also, their app crashes and is not helpful at all. Also, they will be very tricky when you check in about a "promotion" they are having. Avoid the concierges and say no. It is a 2.5 hour pitch for their membership, which ranges from 5k-65k for just discounted travel. Don't do it.

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Feels like home....

    This was our second visit to Del Mar and we loved it again as much as the year before. The resort is large but beautifully landscaped and feels private. The staff from check in to housekeeping were lovely and helpful. The food was excellent in the buffets and our chosen restaurants. Special mention to Aris the best concierge ever. He took such good care of us and is just the nicest person. We plan to return to Mar "as we call it in 2025. Barbara Kerr Feb 5 to Feb 15 2024

    Feb 18, 2024
  • 4.0 star tripadvisor rating
    Great Christmas getaway.

    Travelled during Christmas break. About 40 minutes south from the airport. Food quality was very good. Rooms were very clean. Pools were a little cold as they are not heated and it was winter season. No hot tubs. The ocean had very large waves so it wouldn’t be good for young children. Excellent fitness facility with classes.

    Feb 18, 2024
  • 5.0 star tripadvisor rating
    Canada to Mexico ❤️

    We had a wonderful 9 days at this beautiful resort. We came as beneficiaries with club members. The members-only beach area is the best! Blue skies and cool breezes, not to mention lots of cold cocktails. The sargussum was never a problem. A huge shout-out to Angel, Delfina, Luz, and Edgar for going above and beyond to make our beach time as great as possible! The newly-opened prestige pool area is a nice addition. Angela is such a kind, wonderful, friendly person. She helped us with our Spanish and we helped her with her English! ❤️ The only problem at this pool area that we saw was non-members hanging around and being served at the bar. The food everywhere is great! We are not picky eaters so we never lack for food. A big thank you to Samuel and Marisol at the Del Mar breakfast buffet! You are great! A la cartes that stood out to us were the Mexican and French. Delicious! 😋 We spent our evenings at the Prestige Lounge. Hugo is a wonderful young man, so friendly. He is also a great bartender! 🍹 Allan at the Prestige desk was always ready to help in any way he could. We really only had one negative. Alcohol requests for our rooms upon arrival is part of being members. We had to ask several times before this happened, and it took over two days before this was rectified. So I guess, if that's the worst that happened, we had a fabulous stay and will be back next year!

    Feb 11, 2024
  • 4.0 star tripadvisor rating
    Michael Jackson is back!

    We have been to Iberostar Paraiso Del Mar 8 times in the last 10 years. It is home away from home. We enjoy coming for 3 weeks at a time. The daytime entertainment is great, the food is excellent, the grounds are stunning, the pools are beautiful, the gym is awesome, and the people are wonderful. The problem is their evening entertainment. Up until 2022 they had some of the best evening entertainment compared to other resorts we have been to. It was actually one of their strong points. They had live music, talented singers and dancers, amazing costumes, with shows like Boogie Nights, Queen, Michael Jackson, Broadway, Vegas show, and the Rock Show. This all changed in 2023, when the evening entertainment became the worse. When we were there in 2023, most evenings the "entertainment" was simply audience participation like karaoke, Mr Iberostar, and various games. Instead of being entertained, we were the entertainment. The theatre changed from being full to being empty. The only shows were Once Upon (strange and confusing), Just Dance, a Circus musical, and Mexican Folklore. The quality of these shows is poor compared to previous years. The other thing that happened is that Instead of offering high quality entertainment, Iberostar started charging money to see different shows (Rocktails, Illuzio, and Dolce). These shows are not as high quality as the ones in previous years, and they are not included in the price of this previously all-inclusive resort. That's right, the resort is no longer all-inclusive. The evening entertainment used to be included and all of a sudden we have to pay extra for it. This makes no sense. But this year Michael Jackson returned! We were there for 3 weeks, and this was the only evening the theatre was full! They also had "Four on the Floor", an excellent musical, and a circus show that was quite good. Perhaps Iberostar has realized the importance of entertaining us in the evenings. Hopefully they will add more good shows and remove the ones we have to pay extra for. My only other complaint about the direction of Iberostar is their emphasis on their Club. They have an area for "Club members only" (next to the Rock Cafe) which was empty 90% of the time we were there (other than 2 staff members sitting there). The most people I ever saw there over our 3 weeks was 6 people. It's not a good use of space. They also have a "Club members only" section at the beach, which is a line of beds with white curtains. They are all in a row so that unless you are the first one, all you see is the bed and curtains of the one in front of you (no view of beach or ocean). But now it seems that they are making an area of the pool "Club members only". The quiet end of the pool near the waterfalls, along with the swim-up bar, is rumoured to become exclusive. This means another empty area, causing there to be fewer chairs for the regular vacationers to use. People from Lindo and Maya already come to the Del Mar/Beach pool (as it's the nicest), so where will we go? There can already be a problem to find a chair around the pool, and this will make it even worse. So Iberostar, please return to your earlier days of all-inclusive, high quality entertainment, and fewer exclusive areas, and we will look forward to our next visit. And Michael Jackson, you were awesome!

    Feb 04, 2024