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Hotel overview

The Iberostar Paraíso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.


Hotel details


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Hotel advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Ratings & reviews

TripAdvisor traveler rating

4.5 7789 reviews
  • 5.0 star tripadvisor rating
    It was amazing 10/Very good shows and entertainment is amazing I had an amazing time all the shows were soooo amazing I

    Very good shows and entertainment is amazing I had an amazing time all the shows were soooo amazing I loved the rocktails show daneil was very nice the karaoke was super fun and the food was good I had an amazing time here I would definitely come back here for sur

    Jun 16, 2024
  • 5.0 star tripadvisor rating
    There is a lot to do and the staff is very friendly

    Really fun time, everyone is super friendly and fun to be around. The Galaxy club is really fun and the music is great. There is always something to do and you are always involved. I would definitely recommend coming here if you are looking for great hospitality and a good time.

    Jun 14, 2024
  • 5.0 star tripadvisor rating

    the trip was amazing and everyone was wonderful!! We mad so many great memories and totally enjoyed ourselves!! The workers were a hoot and always trying to make the trip enjoyable! We have had many great times here. The food and drinks were amazing as well. The rooms were enjoyable and clean. This is totally a place you should come with your family and friends.

    Jun 14, 2024
  • 5.0 star tripadvisor rating
    So Fun!

    Such a great resort! So many things to do and great people! Food is great, many options for breakfast, lunch, dinner! Many activities for all ages! The fire show was amazing! Many animals and nature around the resort, so cool to see culture! Would highly recommend coming!

    Jun 13, 2024
  • 5.0 star tripadvisor rating
    Great family hotel

    It's our 6th trip to the Riviera Maya resorts. This time it was with 2 little kids and had an amazing time. The food was great. The service (on site and room) was impeccable. The beach bartenders, Jose, Roger, and Alejandro, were fantastic. They were always friendly and made great drinks, making our beach days even better. Also, a big shoutout to Alejandro, the luggage/taxi driver, who was super helpful and kind. I really appreciated his assistance. Highly recommend this resort for a great vacation!

    Jun 13, 2024