Wish you were here?
Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. And each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.
LocationRiviera Maya - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8228 reviews
Can't say enough good!!
We just returned from five days in paradise!! We stayed in an ocean front room on the second floor. The view was amazing and room fantastic. The resort is older but beautiful. They are constantly working on the property and right now, renewing the exterior. Everything was so clean. The food was the best we have ever had at an all-inclusive resort. Special thanks to Ana, Luis, Vincente, Mirna, and Eusebio. They made our stay even better. They were so friendly and attentive. We mentioned that the hot tubs were a little on the cold side and after the temp was turned up, everyone checked to see if we were satisfied. We truly can't say enough good about this resort--just go and stay longer than 5 nights!! We were so sad to leave, but are planning another visit soon.
No sense doing a long review here
I was thinking I was going to do a long drawn out review of this resort but really what’s the sense? The resort is beyond beautiful, the staff exceed excellence, the food is incredible, the golf course (played 10 times) is fun, tough, perfectly maintained and unlimited beers (enough said). Oceanfront rooms make waking up early a non issue as you will witness the most beautiful sunrises while having your Baileys and coffee getting ready to hit the course. IF there is one thing Grand Paraiso could look at fixing is the temperature changes in shower water, perfect one second and next second you’re stuck to the wall trying to avoid the hot or cold water. Special thanks to: Oscar for looking after my mom and sister in the Star Prestige cabanas. They rave about your customer service. Laura in Star Prestige lounge for all your help during our stay and helping with the fluid situation of Covid requirements (Canadian) Aaron from the entertainment group had me and my brother in law laughing all the time. Keep dancing like no one is watching buddy!! Victor and Oscar our butlers went above and beyond for us. You guys are amazing. I wish I could remember his name but to the gentleman from the front entrance who drove us back to building 72 after a full night at the lobby bar honking the cart horn and making us laugh uncontrollably, we thank you. Victor our daily lunch server, you my friend are hilarious and made every lunch entertaining. And finally Oz the rockstar in the lobby bar, you pal deserve your own show!!! Was awesome meeting you and we are thankful you took the time to just chat. I guess I did stretch this into a long review but, bottom line is this resort is top shelf!!!
Covid Trip 2
We stayed at the Iberostar Grand as we do not want to be around other peoples children. The resort was only 20%-30% occupied and I felt bad for them. The food was vary good. The service was excellent. All Covid precautions were fallowed to the letter. The staff was falling all over us as they wanted to keep busy. We had a great trip.
Iberostar January 2021
This was trip number two... Waiter Asael was fantastic. Entertainment team Gabriel, Aaron, and Yodan were fabulous. We would have upgraded to Star Prestige, but it wasn't cost effective, however, Oscar remembered us from trip number one. Martha was the perfect masseuse. Cannot wait for trip #3 in May.
Another great trip!
My husband and I stayed here about 10 years ago and have traveled to many beautiful beach destinations over the years. We had never returned to the same resort twice, however, the Iberostar Grand was an exception. It did not disappoint and we are glad we returned. We were there for one week and we spent New Year's Eve there. My only complaint is that for that night, I wish their show would have been more upbeat, the trio was good, but too mellow for my taste. Yes, the swim up bar is closed, yes, not all restaurants are opened each night, yes, they did go through a hurricane which caused some damage to the resort, but the service is still superb! and they do their ultimate best to keep the grounds immaculate. Ground maintenance is always working on the landscape, painting, and sweeping. HUGE shoutout to : Aaron and Gabriel from the entertainment team for always talking to us and making us laugh. You guys put up a great show on New Year's Eve!! The resort should have just paid you extra and had you guys dance for us, that would have been much more entertaining. We consider you guys friends, it was a pleasure to meet you guys. Maya- Pool waitress for being the sweetest lady I have ever met and for keeping our drinking full at ALL times. Our housekeepers Josefina and Berta from building 71, thank you for leaving us lovely notes and animal towel decorations each day. Javier-lunch waiter- for being so attentive and knowing my order by the 3rd time I was there. Overall, we had a great time. Every single staff member greets you with a smile and makes you feel welcomed. We were in a superior suite in building 71 and absolutely loved it, waking up to that view and the sound of the waves was so relaxing. Til next time!