TripAdvisor traveler ratingbased on 12674 reviews
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - Bookings in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- Students/youth between 16 and 23 years of age. Adults accompanying are responsible for the students’ behaviour. of the remaining nights.
- In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating12674 reviews
The grounds are even more spectacular than the pictures indicate. Service is top notch. Food is incredible, especially at restaurants. The water at the beach is calm and warm. The staff here never miss a chance to impress you. Truly a remarkable resort.
Great Resort but Management Service Lacking
My girlfriend and I stayed here from March 14th thru March 19th. We were supposed to stay thru March 21st but due to Covit 19 scare the country and airports shut down. We had to leave early on the 19th. First off, this place is fantastic. The accommodations were first rate, food was for the most part fantastic, The beaches and pools were second to none. We also played the golf course and it was very challenging and well kept. That was the good, here is the bad. 1) Having to leave early, I asked about a refund or future credit for the two days and nights we didn't get but paid for. We were given a name and number to contact: Rosa [-]. The number did not work and after numerous attempt via email we have yet to hear anything from anyone at Iberostar regarding our request. 2) When we were checking in at the airport, I realized I had left a very nice silk sport coat in my room, 7220. I tried to call the resort directly but couldn't get in touch with anyone who could help me. The next day I did get in contact with several people who offered to help me get my sport coat back, Caroline [-] and Greisa [-] . Both asked me to send them a shipping label. FedEx informed me they had to create the label on their end. I've tried to get in contact with both of them since but they have never returned my emails, nor my sport coat. These two items have left me with a very bad opinion of an otherwise great resort. Just wish the mgmt was as great as the facilities.
Staff go above and beyond in gorgeous surroundings
I'm sorry it took me so long to post this review - but I've been singing the praises of the Iberostar Grand Bavaro since my trip. The facilities were wonderful - I ate at all the restaurants and explored pretty much every inch of the grounds. So much more peaceful than the family-oriented Iberostar on the adjacent grounds. I didn't golf so I can't comment on that - I mostly hung out at the pool and on the beach, with my day being centered around the 4pm bingo at the swim-up pool bar...rough life :) I traveled alone and fellow travelers were really fun - I was never at a loss for company when I wanted it, and had plenty of free time alone (which was my primary goal). The staff are the real highlight here: butlers Daniel, Alby, and Luis; bartenders Maryelix and Tobias; beach staff Robert, Jose, Luis, Kerlin, Vincente and Henry; entertainment staff Ariela (fantastic!), Yocari-B, and Hot Chocolate, and other staff including Nelson, Hector in room service, Exelente, Wilnet (bellhop), all the waitstaff especially the French restaurant, and all the cleaners in the rooms, pool area, and public bathrooms. I don't usually go back to places I've already been, but I will absolutely visit here again. Gracias!
True luxury resort!
The Good: Gorgeous well maintained grounds. Excellent facilities. Fantastic drinks! The Butler experience and the Balinese beds were amazing. The Star Prestige level was worth it for the beach beds alone! The Bad: NO LOBSTER!!!! Some of the staff were unaccommodating (rude). The Star Prestige Room overlooked the neighboring hotels maintenance sheds.
We always enjoyed the music that is piped in, it's like electric saxophone? or something. Not talking about the live music which is always good also. Does anyone have a name or a type of music they typically played during the day in the lobby? Does management? Thanks. We didn't make it this fall, hopefully Next year!! Relaxing time there.