TripAdvisor traveler ratingbased on 6370 reviews
Dazzling white sandy beaches and the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of our all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring our famed reefs.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6370 reviews
Great service, food and location
Very good location for people who want to escape from crowds. Beach was great with plenty of space. We had beach view room and hammock on the veranda was great. The food was excellent, the buffet was varied, we went to all 3 a la cartes. The facilities and grounds were well kept, there were flamingos next to restaurant and peacocks. The main reason why the place was excellent was the staff. It was my first time in all-inclusive resort and I was surprised that the staff was walking around and asking if someone wants a drink. The bar in swimming pool is a must for us and we were not disappointed by the choice in the bar. The only thing that I didn't like was the fact that the room for couple had two beds instead of one. Because of that there was little room around the beds. The room wasn't as big as I expected and the unnecessary two beds took too much space.
Wedding Feb 14 2019
Awsome location although the beach was completly coral but nice sand none the less and beatifully great wedding location! The staff was friendly and courteous and the Flamingos were awsome! Very busy down town due to 12 cuise ships docked lol!
The hotel facilities were fin the staff is friendly and is is more than willing to help and give excellent service. The food is good but as we were there 2 weeks the food got a little bit repetitive but was good. This is our 4th year diving with Dressel and we would recommend it to all divers. The Dressel Dive Center located on the hotel site is excellent. The staff is amazing specially Eva, Maddy and Margarit, they were always there to help us and feel right at home for the two weeks we were diving. Maddy was always available to assist when necessary this and last year she proved invaluable to me after a diving incident. We dove with Eva and Margarit which were our dive masters this year and they instill confidence and security in all aspect. I would strongly recommend Dressel and more precisely in Cozumel team for a great dive experience. Thanks to a great team from Deb and Gilles.
Back again, enjoyed for the same reasons
We returned to this resort for the second year in a row. Our primary reasons were the diving, small resort with good service and dive shop. We booked directly with Iberostar and saved money over the travel companies, such as Apple. They handled flight and resort. We just had to handle the transfers which was easy on line in advance and would have been easy at arrival and departure. We actually had a dedicated transfer for 4 of us for a little over $100 round trip. Never had dedicated with the travel company. Check in was once again easy and quick. We even booked our 3 restaurant dinners and then to the rooms. Only one was ready (we were their by 2) but just put everything in the one and went to lunch. The one disappointment was that we did not get any special welcome, perks or improved room location based on being return customers (as well as 4 time Iberostar customers). We were in the back with two rooms next to each other. But with the size of the resort not a real inconvenience. They tried to sell us on an Iberostar program, but it was not a hard sell and "no thanks" was all it took. The were only a few changes from last year, One was no more plastic water bottles. You get glass bottles to use and take to one of the fill-up stations when you need more. For us it was the next building over. I was concerned about breaking one since the tile floors but it worked out. Some may not like not having clean bottles each day and we did not ask, but probably could request fresh ones. With the Coronavirus concerns we stuck with less handling. They also got new towels and raised the lost towel fee to $25, so keep an eye on them. I saw a woman come back to her chairs to find them missing. Although I will say she was one of the many annoying people that put towels on chairs early and then was gone for hours. I thought that $25 may be a deterrent for that behavior, but it was actually worse than last year. We are up early for diving and could easily get chairs, but we refuse to drop to that level and had to scrounge for something when we got back at lunch while walking by all the empty chairs with towels. The restaurants were the same as my prior review, Steak house was our favorite and oriental was the least (but not bad). The shows they did were very good. All the servers worked very hard and were always polite, even with the end coming (more on that). Never much of a wait for anything. The buffet food was well balanced and similar to what I remember from last year. I like fish and there was plenty of it. One new thing was a taco station each day at lunch (different meats). One thing I missed was no paella. Corona virus - We were unsure on going on this trip due to the virus emerging. There was still only 1000 cases in the US and only a few in our state as well as none in Cozumel and 7 cases in Mexico City, so we went for it. Early in the trip you could not tell in the atmosphere of people that it was an issue. We took our own cups, hand sanitizer and wipes as well as washed hands often. But as the week went on and things got worse back home things changed on the resort. Shows were cancelled, Many things were put on individual plates to eliminate everyone sharing tongs. You could no longer self serve water cups at the bar and they gave you full cups to fill your private cups as to not touch everyone's cup. When the border was announced closed on Thursday the resort really started thinning out and then they gave everyone that was staying past Saturday notes saying they were closing on Sunday. All the while the staff remained professional and cheerful even though their income source would end in days. I pray that this all passes soon and life can return to normal and that all that were planning to visit we still do so in the future. Once again a good vacation and while we may try another dive destination next year to get variation, we love diving Cozumel and will be back to the Iberostar.
We visited Feb 28 - March 6, 2020. There were 4 of us in our group, myself, my husband, my mother, and my aunt. I loved the layout of the resort. The beach was beautiful, access to the ocean was used by the dock. Never had a problem finding a beach chair. The food was excellent, the buffet was varied, we went to all 3 a la cartes, our favourite was the steak house. Loved the abundance of wildlife through out the resort, the flamingos and parrots were entertaining! This is the first time we stayed at a smaller resort, and we really like the vibe of the place, it was a quick walk to anywhere on the resort. The staff were excellent. Shout out to Alexander! He truly made our stay memorable, he was so friendly and helpful, and always a smile on his face. Thank you Alexander for the travel tips, we truly appreciate all that you did for us!! We rented a jeep for the day and visited Punta Sur and some of the bars along the coast. Beautiful drive! Also went to the Mayan Cacao Factory and to the town of San Miguel, and also took the snorkel excursion, they pick you up at the end of the dock. Truly breathtaking. Will definitely be back!!