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Hotel overview
Location
Kaanapali - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Resort Fee: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Resort fee inclusions:
• Two in-room prefilled reusable water bottles
• Purified water and ice machines throughout resort
• 24 hour access to oceanfront Moana Athletic Gym
• Cultural programs including lei making, hula lessons, mermaid story time, wildlife tours, and koi feedings
• Local, 1-800/1-888 phone calls
• In-room Keurig coffee and tea
• In-room safe
• Concierge services
• Daily yoga/fitness classes
• Resort shuttle service in Ka’anapali
• Unlimited tennis, pickle ball or basketball court time; equipment included
• Welcome Lei upon arrival
• On site Beach portrait session and 5X7 print from Grins2Go
• Personalized guest request texting service: TEXT 808 219 0608 for 24-hour assistance
• 15% off non-discounted green fees at Ka’anapali Golf Courses
• 10% discount on all non-sale apparel items at the Ka’anapali Golf Courses Pro Shop
• 24-hour access to automatic pool towel stations throughout resort
• Backpack beach chair usage for all guestroom occupants
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
Ratings & reviews
TripAdvisor traveler rating
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Amazing stay
Great resort in a perfect location right on the beach. Amazing staff. You also have access to the Hyatt vacation club pools next door for more variety. Great value when booking with Hyatt points as well!! I will definitely be back on my next visit to Maui.
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Breathtaking views and relaxing spirit!
This was a wonderful resort!! While they did have construction while we were there, it was still one of the best places I have ever stayed! The bummer was not seeing the penguins, but the service was absolutely wonderful! We had an Oceanview room and it was worth every penny! The hotel was beautiful and relaxing! The pool was warm and the towel caddy was brilliant!
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A family together vacation providing lifelong positive memories....
The quality of the resort facilities, food and beverages, plus activities were all very impressive. However, most impressive and appreciative was the universal top tier customer service. We had three rooms for nine people—our three adult children, two daughter-in-laws and two granddaughters. Moreover, the quality of your staff facilities and menu items supported the creation of many wonderful memories. The staff that I would like to mention include June who provided a warm, welcoming greeting at check-in providing lots of clear information regarding the resort and our Paradise package options/benefits. Shilah was very helpful during our room checkout and quickly approved a stress-free credit when I noticed that a breakfast charge had been mistakenly posted to one of our room invoices. And most impressively and appreciatively was the quality of our housekeeper, Marilou, who accommodated our schedules, provided quality cleaning of our room and quickly accommodated our special requests for items like additional towels and bathroom amenities. All providing the Aloha spirit!
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Do not stay here
I’ve never written a negative TripAdvisor review before but felt compelled to warn people to not stay in this hotel. Honestly the staff were like I’ve never experienced, rude, unhelpful, and I hate to say it but generally just not nice people. The location is average, facilities dated and poor and everything is so incredibly over priced it is beyond belief. We spent thousands and flew for over 24 hours to get here and are so so disappointed. Do. Not. Stay. Here.
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Hyatt not as charming as it once was
Beautiful hotel and amazing ocean front room, but not as remembered from 25 years ago. The pool area not as appealing now due to a large, barren wall - Japengo sits atop. Very little beachfront. The pillows felt quite rubbery. With that said, the Hyatt is clean and well kept.