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Hotel overview

Set along the newly developed north riverbank boardwalk, the hotel is located in the heart of the downtown business district and within walking distance of the Florida Theatre, and a mile from TIAA Bank Field - home of Jaguars NFL football.

Property information

Year Built: 2001
Last Renovation: 2006
Accessible rooms: 43
All rooms non-smoking: 957
Connecting rooms or suites: 278
Double bedrooms: 709
Executive floor: 1
Floors: 19
Nonsmoking rooms: 957
Rooms with internet access: 963
Single-bedded accommodations: 235
Suites: 25
Total rooms: 963
Total rooms and suites: 963

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5741 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My Business Trip

    An amazing experience, Savanah, one of the managers and Vivian, front desk were exceptional. Made every day special with their personalities and smile. No matter what I needed they were always on top of it. Gonna miss the folks there, for sure.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Please update this hotel

    This hotel shows it's age, you can smell the oldness when you walk in the lobby. My room air condition never had my room cold, ran the entire time, and the humidity had the sheets on the bed actually feeling wet when you laid down each night. BUT, the fitness center was nice.

    Apr 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Everything was great. They had awesome service. Also provided great riverview. The food was really well. My room ac

    Everything was great. They had awesome service. Also provided great riverview. The food was really well. My room ac struggled a little. However it was still comfortably. The cleaning service was one of the best i have seen. Overall great experience will definitely return

    Apr 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice hotel

    The staff are great, great room has lovely drinks and servers, food is excellent, but the parking isn’t always included with your room so double check that when you book. Not sure why two hundred characters are needed for a review that seems a bit excessive.

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing service and beautiful stay

    Our stay at the Hyatt Regency Jacksonville Riverfront was fantastic, thanks to the outstanding staff. Joy greeted us with a warm smile at check-in. Though our first room had a slow-draining sink and a smoke smell, Elizabeth, the night manager, acted quickly to address the issues. The next morning, Derek at the front desk kindly moved us to a new room with no hassle. Maria from housekeeping even left a sweet note and a $10 Marketplace voucher — such a thoughtful touch! We had a small billing issue at checkout, but Natalia resolved it right away and even upgraded us to a King Executive Suite. From valet to housekeeping, the service was top-notch. We'll definitely be back!

    Apr 15, 2025