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LocationKaanapali - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unlessauthorized by the hotel.
Resort Fee: A mandatory hotel-imposed resort fee will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change.
Resort fee inclusions:
-Access to Fitness Room
-Internet Access (wired and wireless)
-Suite Starter Kit
-Elecom - local calls are free
*Additional vehicles will be assessed a parking fee per day.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
Ratings & reviews
TripAdvisor traveler rating4002 reviews
Stay away from this place!
As we walked in to the unit, the smell was unbearable. They had to spray it twice and change the air filter. The maintenance person said while changing the filter, “this filter is so dirty”. None of it helped tho with the smell! The apartment we received is infested with large roaches. The receptionist informed me that those were baby roaches after I showed her a picture! A roach was on the top of the coffee maker and fell into the area where the water is added as I was trying to brew coffee. Imagine preparing food in this purportedly "beautiful kitchen" while bugs are everywhere. We had “Mountain view” room and let me tell u…yes, there are mountains, of course, they r all around but the view is looking in to the parking lot! Very noisy from the traffic that is nearby. The balcony door was broken, very hard to open and hurt myself opening the door. After speaking to the front office about the issues I was told that they have no other rooms available because they are housing people impacted by the fire. The receptions took my information for the manager to call me which the manager did not do. Following up again, supervisor stated there is nothing they can do and to call Costco Travel to be moved to another hotel. But because of the holiday everything was booked! The “beach towels” are actually towels u get in the bathroom so there is no beach towels. “Cleaning service”, only 1 cleaning service available for 10 day stay and u have to make an appointment for cleaning service because they are “short staffed”. Additionally, you would anticipate receiving this information upon arrival given that this is our first trip here. Nevertheless, they're just full of surprises! To staff and management…if you are unable to provide to paying customers the services we paid for then you should stay closed. Again, we r working class as you are and treating guests the way I have been treated is no way running a business.
Hope to go back!
The suite for our family of five was incredibly spacious. Having the full kitchen and laundry was also incredibly convenient. We had an amazing view of the ocean, and it was easy to navigate the whole resort. We enjoyed exploring and going to the pools. My kids loved the waterslide. We also loved being able to easily run from beach to pool back to beach and have food options very close by. I also very much valued the note left by the general manager of the resort, acknowledging the recent fires through Lahaina. The letter reminded guests to not probe and ask questions to staff about the fires given that most of the staff is still working through their own grieving processes. I thought it was a very wise, appropriate and professional letter to remind guest traveling in from the mainland to be mindful of.
Beautiful resort and perfect location. We had easy access to the beach. Children’s pool was perfect with a small waterfall and slide. Having Dukes next to the pool area is a big plus. The BBQ area was also nice and kept clean Our family had a wonderful time.
1st time Maui and Old town Lahaina visit
Nice resort reserved through Airbnb. Dukes restaurant on site, great pools, and excellent location. 1st visit to Maui and would hope to return. Very happy we were able to experience old town Lahaina with dinner at Kimos, visiting the shops, and just an all around good vibe. Hope they are able to rebuild just like it was!!
Beautiful place but prices have jumped significantly
To be honest our last time here was Feb of 2020 for a family of 7. Did 3 years in a row here. We always had a mountain view room, we LOVED it, those rainbows against the mountains are beautiful. They always took care of us, we actually asked for our room to be turned over once, no need to have it cleaned daily, just a change of towels half way through was plenty. Room was a 2 bed, 2 bath with a pull out sofa, every time. Perfect for us. 5 stars for all of that. Unfortunately, our time has come to an end with this resort. 2022 and 2023 we went back to Maui, like always we plan far in advance but prices have skyrocketed here. It is close to $5,000 more than what we paid in the past but the rooms are smaller too, a den in place of a bedroom minus one bathroom. Plus the beach area is NOT swimmable, lots of rocks and looks like they were trying to burn down trees maybe clearing it out (not sure), still walkable and petty to look at, walk down a few minutes and you have better beaches. Pay more for less, it was fun while it lasted. I still suggest this place to smaller families. We now stay in the Napili area, better beach and plenty room, such a desirable area and it costs less. Thanks for the memories HK! Side note we have no plans of going to Maui anytime soon, I cannot morally think of any reason I would take away essential resources for the victims of this horrible fire just so we can go on a vacation, we are planning to donate. Peace and calm are sent to all of Maui, you’re a strong Island!