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Hotel overview
Location
Kaanapali - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unlessauthorized by the hotel.
Resort Fee: A mandatory hotel-imposed resort fee will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change.
Resort fee inclusions:
-Access to Fitness Room
-Internet Access (wired and wireless)
-Suite Starter Kit
-Elecom - local calls are free
*Additional vehicles will be assessed a parking fee per day.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based
on unit type.
Ratings & reviews
TripAdvisor traveler rating
3979 reviews
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Jun 03, 2023Comfortable stay in one bedroom partial ocean studio, unfortunately very limited Wi-Fi on our stay
We stayed here for 3 nights near the beginning of our honeymoon in Hawaii, before heading to Kauai and Oahu. We booked a partial ocean view one bed studio which was clean and perfect for us. We were able to check in earlier than expected which was great and the view from the room was lovely, bed was comfortable and plenty of storage. Unfortunately we only had Wi-Fi available for half a day out of our total 72 hour stay, which we were advised affected the whole block, as we are from the UK the cost for data in the US is very costly, thankfully we managed to get one prepaid US sim prior to our trip, but that signal wasn’t as great either. Wi-Fi is included in the resort fee we paid and I see from another review that others have been offered a credit for this, so I will be contacting the resort to advise on this.
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Jun 01, 2023
25th anniversary trip
.Room was musty smelling on arrival- got better. No Wi-Fi during stay with poor cell service, had to leave property to look things up:( supposed to get a credit but have yet to see it. Overall property nice, not terribly noisy on our floor. Room was nice. Beds not so comfortable, pillows flat.
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May 28, 2023Lots to love about this place!
We've had such a great time! We loved the pools and amenities and of course we loved Duke's as well. We made wonderful lifetime memories here. The beach is amazing here. a few rocky places but it's great for snorkeling. Mahalo and Aloha, until next time!
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May 21, 2023
Love to stay at this Resort!!!
We Love to stay at this Resort!!! It is laid back Ka'anapali that has the perfect combination of a great location, up to date condos with full kitchens, an absolutely wonderful staff, complete with an on-resort Duke's Maui Restaurant. Seriously, what more can you ask for? Managed by Outrigger Hotels and Resorts, which is a top-notch company. We decided that we would try a resort, up country view for this stay, and found it was relaxing with a beautiful view. Brett Ballinger, General Manager, has an efficient Front Desk Manager, Adriana Hussey, along with Emeline Lile Puteni, Front Desk Supervisor. We had some minor TV issues, and the engineering staff, Stanley and Guillermo were there right away to swap out our remote to make it work. Great Valet Staff - Kai and JD became Friends! Also love Julie at the Activities Desk, as she is very friendly and helpful. Again, Love this Resort!!!
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May 10, 2023BEWARE: Bug infested rooms!
Our most recent stay at Honua Kai was a complete disappointment. We've stayed 3 of the past 4 years and it's become clear things have gone downhill. We encountered a series of problems during this visit that made our stay less than pleasant. First, we were assigned to a room that ended up being infested with BUGS/roaches (not just talking one or two, but several). After informing the front desk, we were assigned to another room, however, our problems didn't end there. For the next few days, a large crane they were using for painting the hotel blocked our ocean view balcony, making it less than ideal to enjoy the view we paid for (and there was not ONE single mention that this work would be happening before our visit). Not only was this a major inconvenience for the price we paid, but the constant noise from the crane was also a burden for relaxing outside. I should also note that in transit to our 2nd room, the hotel's power went out (almost leaving my family and I stranded in the elevator - luckily we walked out seconds before it cut). And to boot, the ceiling in the hallway caved in! Some quality concerns going on here... When I brought up our concerns to the hotel staff manager following our check-out, she seemed reluctant to want to "make things right" in the spirit of what I would say should have been good hospitality. Instead she was combative to the issues I raised and only offered to discount the room by a measly $65 a night. Overall, our experience at Honua Kai was a complete disappointment. The bugs in our first room, followed by the crane blocking our balcony for several days, made our stay far from enjoyable. We were deeply disappointed with the lack of concern and attention from the hotel staff. We cannot recommend this hotel to anyone at this point.