TripAdvisor traveler ratingbased on 233 reviews
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TripAdvisor traveler rating233 reviews
NOTHING works, staff could care less.
I had a few days to visit El Paso and, for the location, decided on this hotel. Upon walking in, I was immediately greeted by silence and disregard. I finally asked one of the FOUR employees standing there if I could check in. Downhill from there. Coffee pot is broken, WiFi doesn’t work, the pool (“open all year”) is closed and the hotel is worn down (and smells that way too). Checking out tomorrow, obtaining refund and finding another hotel.
Good hotel, helpful staff
Good location near the airport. Everything worked. Typical hotel breakfast with the waffles you make yourself. There was a fair amount of road construction around the hotel that made getting there a little awkward.
We loved this hotel. Located right in the downtown with so many historic buildings. Price was reasonable. The hotel is a bit dated, but the price was great and it had most of the amenities you find at a slicker and newer Holiday Inn Express including very nice hotel staff. Central heat was a bit noisy and tended to over heat the room. Not as many wall plugs as usual. But again, it was fine and price was good.
This place is great! The staff is friendly and accommodating. I am still staying here but had to write the review. So far they have been great. The breakfast is great, the rooms are clean, the hotel is clean, so far no complaints. I would recommend this hotel to anyone. The location is perfect. It’s right off the interstate so it’s really easy to find for those who, like me, don’t do well in metro area’s. I will update my review when my stay is over as well. But this far great place to stay they even have a laundry room for those extended stays and a great work out room!
Good hotel for business travel
I stayed at the Holiday Inn Express for 2 nights for a work trip. The hotel was very clean and had nice amenities, including prompt breakfast and hot coffee and a nice, compact work out facility. The customer service was excellent. The best part was the shuttle service. They drove me to and from the airport, as well as helped me get to a few places within a few miles of the hotel. Would recommend.