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447 reviews
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Apr 23, 2025Great Resort!
This was a great Stay. Very Friendly Staff including Jeanine at the front desk! She was very helpful! She knew the area well and told us about a lot of attractions in and around the Resort The rooms were beautiful! Right on the beach with great views! I will return!
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Apr 21, 2025Will never return
I would not recommend this hotel, and I would recommend that you read other reviews before booking. First, this hotel needs a major renovation. Rooms are old, TVs are outdated, bathrooms are worn, sliding doors barely work, and elevators (4) that serve the entire hotel are always packed and will keep you waiting forever. We stayed on the 10th floor and ended up taking the stairs (both up and down) on multiple occasions because the elevators were either too full or never came. Next, if you are a Hilton Honors member, you expect to be treated like one for your brand loyalty. For a 3-night stay, our air conditioning in the room did not work and required multiple visits from the maintenance crew, to no avail. It worked - slightly - on our last night, but being uncomfortable in the room (either 80 degrees or 63 degrees with no in-between) and being inconvenienced by running back and forth to the front desk was no vacation at all. What is really disappointing is that the staff never offered an alternate accommodation or partial refund. Again, why choose Hilton if there is no brand loyalty? Next time, I won't...I'll be booking a Marriott. Stay away...and also read the recent reviews of the hotel restaurant (Amalfi), which are awful, too.
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Mar 22, 2025Nice Hotel
We stayed for three nights and love the amenities. The Starbucks in the lobby is great. The bar and restaurant Cafe Amalfi are exceptional. The only negative is that the rooms need updating. We paid extra for an oceanfront room and it just wasn’t that nice...very small room for the money. The balcony is so small that it’s scary to stand there and defiant sit there. However the entire staff is very nice. I just was disappointed in this not being up to the standards of normal Hilton Hotels.
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Mar 18, 2025
Lorraine is amazing!
Lorraine is amazing!!! 45 years with the company and we can see why! Hilton is extremely lucky to have an employee like Lorraine. She was so friendly and welcoming and she provided such outstanding service… extremely friendly and so much fun!!
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Mar 17, 2025Better with power.
We booked this hotel on the 15th of this month and the power was out in our room the entire stay. After checking in we went to the beach, returned, no power. Then we went to dinner, returned, no power. Went to the front desk and they were passing out flash lights. Guest were charging their phones, ect. From other guests, I was told the power had been out since 11am. My husband I checked out Sunday morning @ 8:30 am and there still was no power. It was a lovely resort, wound have been a much better stay with some power in the room.