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Hotel details
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Ratings & reviews
TripAdvisor traveler rating
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Good location
This hotel was the perfect location for our lacrosse game at UNCC. Rooms were comfortable & clean. Rebecca at the front desk was helpful. Food in the executive lounge was fine. My boys said that the food in the restaurant downstairs was good. This was the 2nd time we’ve stayed at the hotel & would stay there again.
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Money stollen from hotel room
I stayed there for 3 nights for business. I always put the DO NOT DISTURB sign on my door each week I travel. Someone came into my room, cleaned my room (even though I put the sign up to not clean it), and went thru my jeans pocket and stole $500 cash out of it! Told management and they have done NOTHING!! My manager also had money stolen from his nightstand. This hotel has thieves working for them and they don’t do anything to resolve the stealing of their patrons!
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Great customer service
I noticed the heater was not working when I checked into my room. When I spoke to Rebecca in the lobby, she quickly sought a solution and gave me options to accommodate the inconvenience. I quickly switched rooms, and Rebecca made the whole process so smooth!
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ok for short work trip
I was intown for a conf that was being held here. I checked in online and still had to stop at the desk after I was unable to access then elevator. They also had to give me a card for the lounge. The lounge was ok, nothing to write home about. Room was ok but in need of a remake.. I was not given a upgrade but was asked when checking in online if I wanted to buy a upgrade...
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Not a 4 star hotel
Very unhappy with this supposed 4 star hotel. Rips and stains on the carpet and walls. I've been itching since we got here 2 hrs ago. Rented bc of nice pool only to be told it closed for the season yesterday and won't refund me because I paid un advance...when I didn't think a 4 star hotel could be anything short of very nice...boy was wrong. Super nice front desk staff but currently trying to find somewhere else to stay for tonight it's 10pm