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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Valid in Diamond Club room categories. Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/ not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.
Location
Riviera MayaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
21722 reviews
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Apr 23, 2025Excellent. Lots of options for pool, food and entertainment. The rooms were so clean and turn down service was great!
We had such a great experience because of the hard , dedicated and friendly workers you have. Jose Luis and Ruben ( sandwich ) were so extremely helpful with Cabanas, towels ect and so eager to assist us!! I watched how they worked tirelessly all day with all the guests as well !! Loved their constant sense of urgency and friendliness!! Our Butler’s Jesus, Daniel and Rick were amazing !! So friendly , eager to assist and came through so quickly with our requests. Eddie our waiter at the pool has been so friendly and accommodating!! Thank you for hiring and employing such caring and attentive individuals!!
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Apr 23, 2025
Aqua Bike Class is the BEST
Took Aqua Bike class with Edgar, Jorge, and Brandon. Fantastic class. Lots of energy and a great burn! Very encouraging. Definitely recommend and would do it again in a heartbeat 💪🏼💪🏼💪🏼🦵🏼🦵🏼🦵🏼🦵🏼🦵🏼🦵🏼👍🏼👍🏼👍🏼👍🏼❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️💯💯💯💯💯☀️☀️☀️☀️🌴🌴🌴
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Apr 22, 2025
Tex Mex Armadillo
Josue, Raul, Bartender Manuel..were excellent host....they went beyond the call of duty...they deserve to be paid double....awesome customer service...the best we've received at the resort 😀 👍 👏 ❤️ 😊 I would eat here nightly we highly recommend Armadillo Tex Mex when you arrive at The Royalton Riviera!
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Apr 22, 2025Disappointed
The resort is very beautiful and it’s clean, unfortunately the staff and food is not the best. You have to up around 5-6am every morning in order to get a seat at the pool are. I tried to call a week before our trip and emailed them for over a week to discuss room upgrade etc. they never answered any of my emails or phone calls. We asked for extra towels for showering and was questioned everytime why my family of 4 needs eight towels. When checking in they encourage you to download their app and use that to make dinner reservations and see daily activities. It’s great for a schedule for you and your family plans. However getting dinner reservations at any of the restaurants is impossible unless you upgrade to the diamond club and or offer an employee some side money and they will try to get you a dinner reservation. The buffet is okay not the best they staff in there buffet wasn’t very good to us. It was very dark to get them to get your drinks. The bars outside ran out of ice many times, so that wasn’t good at all. Also it takes a little bit to order a drink at the pool bars. Overall the staff really did not care about how I felt or tried to apologize. My favorite dinner was Habachi. The best quality of food and the staff was great and my family really enjoyed themselves at dinner. We only got our reservations because we did a tour. I wouldn’t go back to the resort it is way to crowded over booked not enough staff.
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Apr 22, 2025
Anniversary of 9 years was amazing
Best bartender RICARDO Best experience for our anniversary. All services were highly appreciated and loved. The service was amazing. !!!!!!!!!!!!!!!!!!!!!!! We will be back next year for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!thanks for Ricardo and Josue the best bartender in the bar hideaway