Wish you were here?
LocationSouth Shore/Heavenly Mt Area
General policies & fine print
Cancellations inside of 3 days prior to arrival incur a 1 night penalty and applicable product penalties.
No shows incur a 1 night penalty and applicable product penalties.
Minimum night stay restrictions may apply.
A major credit card or cash deposit and photo I.D. is required upon check-in to cover phone and incidental charges.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly.
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic reservations Land Only reservations.
Mandatory hotel-imposed fee inclusions:
-In-room internet access daily for 2 devices p/day
-Fitness Center admission for 2 p/day
-All Local Calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Room taxes are included in vacation price.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 29Jul14 - 31Mar50
Ratings & reviews
TripAdvisor traveler rating5946 reviews
We had 3 rooms on a business trip. No refrigerators in the rooms and no place to eat without a reservation which was impossible to get. Room and closet vents were very dusty as well as the closet shelf. No coffee in your room due to Nevada COVID restrictions. As busy as the elevator was we never once in two days saw anybody cleaning the elevator buttons. Resort fees ($75) per room were needed at check in (that was not disclosed) after booking online and paying almost $500 for all three rooms.
Nice Visit But Cleaning Needs Improvement
Stayed here for three nights, Sunday - Wednesday. The place is quite empty and some of the bar/eating areas are closed - as they were at the other neighboring casinos. We did appreciate that under the circumstances there was no charge for parking or a stupid resort fee. Overall a good stay. However, when we are all hyper sensitive to cleanliness, it was disappointing to see the area of the carpet by the wall and bed had not been adequately cleaned for a long time.
We stayed here two nights in January. Excellent location right at Stateline. We could walk to several restaurants close by. Yes you have to “mask up” in public but on the Nevada side, the restaurants were still open for dining and once we sat down to dine, we could remove our masks. Parking was free! The beds were comfortable and staff were all great. I appreciated having a Starbucks on 1st floor. We would stay here again.
My kids enjoy the roomy of the hotel while I was at work. The check out options were great and easy to use. We will definitely reserve this hotel in the future through the Hotels.com again for the near future with the tax’s season.
This place is a dump. It’s dated and smells of cigarettes with dog hair everywhere. Walls are paper thin so you hear talking and others tv all hours of the night. And this is the renovated area. And how does it make sense that you can lay on the beds/pillows and use the showers/toilets but having a coffeemaker, microwave or mini fridge are out of the question? I have been everywhere through this whole ordeal and have never seen this. Also staff are horrible and rude. I guess it’s the customer’s fault if you only speak English.