TripAdvisor traveler ratingbased on 5932 reviews
LocationSouth Shore/Heavenly Mt Area
Wish you were here?
General policies & fine print
Cancellations inside of 3 days prior to arrival incur a 1 night penalty and applicable product penalties.
No shows incur a 1 night penalty and applicable product penalties.
Minimum night stay restrictions may apply.
A major credit card or cash deposit and photo I.D. is required upon check-in to cover phone and incidental charges.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly.
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic reservations Land Only reservations.
Mandatory hotel-imposed fee inclusions:
-In-room internet access daily for 2 devices p/day
-Fitness Center admission for 2 p/day
-All Local Calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Room taxes are included in vacation price.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 29Jul14 - 31Mar50
Ratings & reviews
TripAdvisor traveler rating5932 reviews
Was a little disappointed we had our whole wedding party stay at this hotel. The beds were extremely uncomfortable and all of our guests complained to us about that, understandably our visit had some tweaks because of covid but no perks were given being as most the services were halted and fridges and room services not available. Staff was great and casino floor was very well kept up. Rooms were very disappointing. First time staying there after 30 years of visiting and I'll never stay again. Maybe the new half is better but the old rooms are terrible.
Hotel was very old but very clean.pool and Spa,s hut toub was out of service and didn’t even have water,so we should not be charge for resort fee 28.50 per day for what.I should get refund for resort fee.
Birthday weekend celebration
Worst experience ever had , we have stayed in many many hotels we are always traveling. Our 1st day there we hauled all our things to our potential room on the 14th floor. When we got there the room was somehow locked from the inside. We got bell service to get move our things to our new room on the 16th floor. The next morning in our new room the tv and the ac did not turn on. Waited for someone to come fix it for about 3 hours . No one showed , we went to the pool to pass the time , the keys that were giving to us to go to the pool across the street to a sister hotel didn’t work, wasted time getting someone to let us in the pool. Got back to our room , nothing was fixed, we were switched to a 3rd room in less then 24 hours of staying there
Early oct visit
Cocktails served at table games but can’t drink at the tables games. Dumb! Was charged $150 when confirmation stated $57 and that’s what was told to me on the phone. When front desk was asked about this they were very rude!! Only reason we stayed here is because of the offer we were given and even then we couldn’t get the 3 nights offered... only got two.... but.... Definitely will not be back anytime soon if ever!
Avoid at all costs
Checking in set the tone for the trip. I was told to go to a certain line by the person taking our temperature. He said “go here this is the diamond line, I had already checked in on line so all I needed was a key. I waited for a while when it was our turn to be helped the clerk walked away without saying a word and talked to another employee. When we were able to get helped I was told that they were booked so I would not get the room I was told I booked with a view of the lake and I also would be in the older part of the hotel. I did not feel welcome or thanked for my business. I guess the pandemic didn’t affect them so they can treat customers like this. The room was out dated and not clean. I would not recommend staying here at all. If I was treated like this and am a frequent loyal customer to Caesars properties (diamond) I would hate to see how they treat first timers.