Hotel overview

TripAdvisor traveler rating

4.0 based on 5932 reviews
Dining, amenities and activities
Know before you go
Surrounded by the stately Sierra Nevada Mountains and Lake Tahoe’s picturesque south shore, this gracious mountain getaway offers the perfect blend of fun and entertainment ideal for active travelers and gaming enthusiasts alike. Providing fun for the whole family, guests enjoy access to a full-service health club, a year-round outdoor pool and spa tub, a full-service wedding chapel, nightly entertainment, a 24-hour casino, a video game arcade, specialty shops, 24-hour room service, and a wide variety of dining options including the popular Cabo Wabo and pleasant guestrooms. Escape the ordinary during visits to this action-packed Lake Tahoe escape.

Location

South Shore/Heavenly Mt Area
Reno, NV, USA RenoCannon International Apt (RNO) : 60 miles
Sacramento, CA, USA - Sacramento Metropolitan (SMF)
San Francisco, CA, USA - San Francisco Intl Airport (SFO)

Property information

Year Built: 1944
Last Renovation: 2007
Accessible rooms: 13
Floors: 19
Total rooms: 738

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory At least one guest must be 21 years of age or older to check into hotel.
Advisory A mandatory hotel-imposed fee minimum of $25.00 (tax inclusive) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee and tax are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see the hotel profile.
Advisory PARKING RATES – High Season (Summer + Winter/Ski) Valet Parking 0-4 Hours $15.00 4-24 Hours $20.00 Over 24 Hours $20.00 Self -Parking 1st Hour Free 1-4 Hours $10.00 4-24 Hours $13.00 Over 24 Hours $13.00 “parking fees vary depending on season”
Advisory PARKING RATES – Special Events (Concerts, Celebrity Golf, Holidays) Valet Parking $30.00 Self-Parking $25.00 “parking fees vary depending on season”
Advisory PARKING RATES – Low Season Valet Parking 0-24 Hours $13.00 wkdy/wknd Over 24 Hours $13.00 wkdy/wknd Self-Parking 1st Hour Free wkdy/wknd 1-24 Hours $8.00 wkdy/$11.00 wknd Over 24 Hours $8.00 wkdy/$11.00 wknd “parking fees vary depending on season”

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Cancellations inside of 3 days prior to arrival incur a 1 night penalty and applicable product penalties.

No shows incur a 1 night penalty and applicable product penalties.

Minimum night stay restrictions may apply.

A major credit card or cash deposit and photo I.D. is required upon check-in to cover phone and incidental charges.

Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly.

The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic reservations Land Only reservations.

Mandatory hotel-imposed fee inclusions:
-In-room internet access daily for 2 devices p/day
-Fitness Center admission for 2 p/day
-All Local Calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Room taxes are included in vacation price.
Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 29Jul14 - 31Mar50

Ratings & reviews

TripAdvisor traveler rating

4.0 5932 reviews
  • 3.0 star tripadvisor rating
    Disappointed bride

    Was a little disappointed we had our whole wedding party stay at this hotel. The beds were extremely uncomfortable and all of our guests complained to us about that, understandably our visit had some tweaks because of covid but no perks were given being as most the services were halted and fridges and room services not available. Staff was great and casino floor was very well kept up. Rooms were very disappointing. First time staying there after 30 years of visiting and I'll never stay again. Maybe the new half is better but the old rooms are terrible.

    Oct 21, 2020
  • 3.0 star tripadvisor rating
    Feri Tafazzoli

    Hotel was very old but very clean.pool and Spa,s hut toub was out of service and didn’t even have water,so we should not be charge for resort fee 28.50 per day for what.I should get refund for resort fee.

    Oct 18, 2020
  • 1.0 star tripadvisor rating
    Birthday weekend celebration

    Worst experience ever had , we have stayed in many many hotels we are always traveling. Our 1st day there we hauled all our things to our potential room on the 14th floor. When we got there the room was somehow locked from the inside. We got bell service to get move our things to our new room on the 16th floor. The next morning in our new room the tv and the ac did not turn on. Waited for someone to come fix it for about 3 hours . No one showed , we went to the pool to pass the time , the keys that were giving to us to go to the pool across the street to a sister hotel didn’t work, wasted time getting someone to let us in the pool. Got back to our room , nothing was fixed, we were switched to a 3rd room in less then 24 hours of staying there

    Oct 17, 2020
  • 3.0 star tripadvisor rating
    Early oct visit

    Cocktails served at table games but can’t drink at the tables games. Dumb! Was charged $150 when confirmation stated $57 and that’s what was told to me on the phone. When front desk was asked about this they were very rude!! Only reason we stayed here is because of the offer we were given and even then we couldn’t get the 3 nights offered... only got two.... but.... Definitely will not be back anytime soon if ever!

    Oct 09, 2020
  • 1.0 star tripadvisor rating
    Avoid at all costs

    Checking in set the tone for the trip. I was told to go to a certain line by the person taking our temperature. He said “go here this is the diamond line, I had already checked in on line so all I needed was a key. I waited for a while when it was our turn to be helped the clerk walked away without saying a word and talked to another employee. When we were able to get helped I was told that they were booked so I would not get the room I was told I booked with a view of the lake and I also would be in the older part of the hotel. I did not feel welcome or thanked for my business. I guess the pandemic didn’t affect them so they can treat customers like this. The room was out dated and not clean. I would not recommend staying here at all. If I was treated like this and am a frequent loyal customer to Caesars properties (diamond) I would hate to see how they treat first timers.

    Oct 07, 2020