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Hotel overview

Surrounded by the stately Sierra Nevada Mountains and Lake Tahoe’s picturesque south shore, this gracious mountain getaway offers the perfect blend of fun and entertainment ideal for active travelers and gaming enthusiasts alike. Providing fun for the whole family, guests enjoy access to a full-service health club, a year-round outdoor pool and spa tub, a full-service wedding chapel, nightly entertainment, a 24-hour casino, a video game arcade, specialty shops, 24-hour room service, and a wide variety of dining options including the popular Cabo Wabo and pleasant guestrooms. Escape the ordinary during visits to this action-packed Lake Tahoe escape.

Location

South Shore/Heavenly Mt Area
Reno, NV, USA RenoCannon International Apt (RNO) : 60 miles
Sacramento, CA, USA - Sacramento Metropolitan (SMF)
San Francisco, CA, USA - San Francisco Intl Airport (SFO)

Property information

Year Built: 1944
Last Renovation: 2007
Accessible rooms: 13
Floors: 19
Total rooms: 738

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A mandatory hotel-imposed fee minimum of $25.00 (tax inclusive) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee and tax are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see the hotel profile.
Advisory PARKING RATES – Special Events (Concerts, Celebrity Golf, Holidays) Self-Parking $25.00 “parking fees vary depending on season”
Advisory Parking fees vary depending on season PARKING RATES High Season • 0 – 1 Hour = FREE • 1-4 Hours = $17 o Validation available for guests dining at our restaurants o Validation available for guests purchasing a minimum of $20 at the gift shop or Arcade • 4-24 Hours = $20 • Gold Guest = $3 discount • Hotel Guests = $20

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Cancellations inside of 3 days prior to arrival incur a 1 night penalty and applicable product penalties.

No shows incur a 1 night penalty and applicable product penalties.

Minimum night stay restrictions may apply.

A major credit card or cash deposit and photo I.D. is required upon check-in to cover phone and incidental charges.

Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly.

The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic reservations Land Only reservations.

Mandatory hotel-imposed fee inclusions:
-In-room internet access daily for 2 devices p/day
-Fitness Center admission for 2 p/day
-All Local Calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Room taxes are included in vacation price.

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 29Jul14 - 31Mar50

Ratings & reviews

TripAdvisor traveler rating

4.0 6046 reviews
  • 3.0 star tripadvisor rating
    Disappointed

    Hotel is short of staff so every aspect was influenced. Waited for a long time to check in and finally did that through a kiosk. My room was poor and I tried to switch but was told nothing else was available until the next day. I was assured someone would contact me when the new room was available. This did not happen. My room was okay but the bathroom cleanliness was terrible. Numerous long black hairs were on the floor and the shower drain. Nothing was done to address this. Asking guests to pay $10 for 10 minutes of internet access (to print documents for travel besides a boarding pass) seems like a cash grab. The whole environment was average at best.

    Nov 14, 2021
  • 2.0 star tripadvisor rating
    Not even mediocre

    The pictures are very deceiving. Rooms look huge. But they are very small. We stayed in a king room. There was no fridge, microwave or coffee pot. The bed was the most uncomfortable and hard bed I’ve ever slept on. There’s a resort fee with nothing extra to do. Check in was easy but untraditional. Very minimal contact. With no option to request a particular room. We got stuck on the 4th floor with a view of the roof. Which was confusing considering the lack of customers. The food was horrible at Joes sports bar inside the casino. The food was both bland and overly salty depending on what we ordered. The only food that was good there was the food from Hells Kitchen. But it was super pricey. The casino was dead. And the games were mostly outdated. There was no maid service unless requested. The shops closed super early every day. And the “shows” were limited and quit boring. The only real plus about this place is the fact that it’s right on the boarder and within walking distance to a bunch of things to do. Including a tunnel to Harrahs across the street. Which was a much nicer place to be. Without the location being good, this place would receive a 1 star in my eyes. We stayed there because we thought it would be a nicer place than some of the smaller lodges. But in reality, I’d stay at any of those places over this place, every time in the future. I’d much rather stay in a rustic looking lodge over an outdated “high end” casino resort next time. A five minute drive either way and you’ll see tons of other options.

    Nov 09, 2021
  • 1.0 star tripadvisor rating
    Ripoff

    I was quoted a grand total of 218.62 Very mediocre room. Paid 55.86 down payment. On checkout I was billed 285.66 for a grand total of 341.52. I was told when I called that they keep $50 a night for incidentals. Which they refund in 7-10 days. doesnt add up. Harveys used to be the jewel of Tahoe. Very tired. No table games till night. Then only a few tables.Very sad to see.

    Oct 23, 2021
  • 1.0 star tripadvisor rating
    Impersonating a resort hotel

    No valet parking. You go across a dark lot to a dark parking garage, which you pay to park in unless you have a room key. No personalized check in. The only employee at the front desk directed me to a kiosk. Forget about giving a floor or location preference: he said the room are already pre-programmed and not changeable. Lucky me, I got to be across from the elevator. No housekeeping service, at all, unless requested. No coffee in the rooms unlike previous visits. Bring your money and wait in line at the downstairs Starbucks, which doesn't honor Starbucks rewards. No food or drink service anymore at the pool, even by phone. Restaurants, mostly closed. The top floor steakhouse was closed the 2 days we stayed. So what are you paying for in the resort fee? The supervisor at the front desk said the wifi internet and pool. I could have lived without the wifi and used cell service instead, but you aren't given the choice. The supervisor refused to adjust this charge, even partially. They will charge you $28.50 a night resort fee (even though the room card states $25. Our 2 night stay was $83.52 extra in fees and taxes alone. I frequent Caesars properties, but not anymore. Not only are they saving money not hiring the extra help, but they're having you pay a ridiculous charge despite an absolute lack of service.

    Oct 21, 2021
  • 5.0 star tripadvisor rating
    Fun trip

    The service was excellent. The staff gives people the royal treatment, I greatly appreciated it. Sage restaurant was amazing and a definite must do. I never had to go to a bar for a drink, the wait staff was fast every time.

    Oct 17, 2021