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Hotel overview

Surrounded by the stately Sierra Nevada Mountains and Lake Tahoe’s picturesque south shore, this gracious mountain getaway offers the perfect blend of fun and entertainment ideal for active travelers and gaming enthusiasts alike. Providing fun for the whole family, guests enjoy access to a full-service health club, a year-round outdoor pool and spa tub, a full-service wedding chapel, nightly entertainment, a 24-hour casino, a video game arcade, specialty shops, 24-hour room service, and a wide variety of dining options including the popular Cabo Wabo and pleasant guestrooms. Escape the ordinary during visits to this action-packed Lake Tahoe escape.

Location

South Shore/Heavenly Mt Area
Reno, NV, USA RenoCannon International Apt (RNO) : 60 miles
Sacramento, CA, USA - Sacramento Metropolitan (SMF)
San Francisco, CA, USA - San Francisco Intl Airport (SFO)

Property information

Year Built: 1944
Last Renovation: 2007
Accessible rooms: 13
Floors: 19
Total rooms: 738

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A mandatory hotel-imposed fee minimum of $25.00 (tax inclusive) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee and tax are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see the hotel profile.
Advisory PARKING RATES – High Season (Summer + Winter/Ski) Valet Parking 0-4 Hours $15.00 4-24 Hours $20.00 Over 24 Hours $20.00 Self -Parking 1st Hour Free 1-4 Hours $10.00 4-24 Hours $13.00 Over 24 Hours $13.00 “parking fees vary depending on season”
Advisory PARKING RATES – Special Events (Concerts, Celebrity Golf, Holidays) Valet Parking $30.00 Self-Parking $25.00 “parking fees vary depending on season”
Advisory PARKING RATES – Low Season Valet Parking 0-24 Hours $13.00 wkdy/wknd Over 24 Hours $13.00 wkdy/wknd Self-Parking 1st Hour Free wkdy/wknd 1-24 Hours $8.00 wkdy/$11.00 wknd Over 24 Hours $8.00 wkdy/$11.00 wknd “parking fees vary depending on season”

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Cancellations inside of 3 days prior to arrival incur a 1 night penalty and applicable product penalties.

No shows incur a 1 night penalty and applicable product penalties.

Minimum night stay restrictions may apply.

A major credit card or cash deposit and photo I.D. is required upon check-in to cover phone and incidental charges.

Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly.

The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic reservations Land Only reservations.

Mandatory hotel-imposed fee inclusions:
-In-room internet access daily for 2 devices p/day
-Fitness Center admission for 2 p/day
-All Local Calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Room taxes are included in vacation price.

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 29Jul14 - 31Mar50

Ratings & reviews

TripAdvisor traveler rating

4.0 5946 reviews
  • 4.0 star tripadvisor rating
    Hotel Stay

    We had 3 rooms on a business trip. No refrigerators in the rooms and no place to eat without a reservation which was impossible to get. Room and closet vents were very dusty as well as the closet shelf. No coffee in your room due to Nevada COVID restrictions. As busy as the elevator was we never once in two days saw anybody cleaning the elevator buttons. Resort fees ($75) per room were needed at check in (that was not disclosed) after booking online and paying almost $500 for all three rooms.

    Jan 18, 2021
  • 3.0 star tripadvisor rating
    Nice Visit But Cleaning Needs Improvement

    Stayed here for three nights, Sunday - Wednesday. The place is quite empty and some of the bar/eating areas are closed - as they were at the other neighboring casinos. We did appreciate that under the circumstances there was no charge for parking or a stupid resort fee. Overall a good stay. However, when we are all hyper sensitive to cleanliness, it was disappointing to see the area of the carpet by the wall and bed had not been adequately cleaned for a long time.

    Jan 10, 2021
  • 4.0 star tripadvisor rating
    Nice Accomodations

    We stayed here two nights in January. Excellent location right at Stateline. We could walk to several restaurants close by. Yes you have to “mask up” in public but on the Nevada side, the restaurants were still open for dining and once we sat down to dine, we could remove our masks. Parking was free! The beds were comfortable and staff were all great. I appreciated having a Starbucks on 1st floor. We would stay here again.

    Jan 08, 2021
  • 5.0 star tripadvisor rating
    Business

    My kids enjoy the roomy of the hotel while I was at work. The check out options were great and easy to use. We will definitely reserve this hotel in the future through the Hotels.com again for the near future with the tax’s season.

    Jan 07, 2021
  • 1.0 star tripadvisor rating
    GARBAGE

    This place is a dump. It’s dated and smells of cigarettes with dog hair everywhere. Walls are paper thin so you hear talking and others tv all hours of the night. And this is the renovated area. And how does it make sense that you can lay on the beds/pillows and use the showers/toilets but having a coffeemaker, microwave or mini fridge are out of the question? I have been everywhere through this whole ordeal and have never seen this. Also staff are horrible and rude. I guess it’s the customer’s fault if you only speak English.

    Jan 03, 2021