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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
13218 reviews
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Apr 23, 2025Beautiful resort and amazing staff
My now fiance and I stayed in Platinum. Beautiful resort, accommodating staff and good food. Only issue we had was when my fiance was trying to book a private dinner by the beach so he can propose and he had a hard time getting everything plan, though he may need to book that a month advance as he only tried booking it 2 days after we arrived. Not complaining tho! because everything worked out he proposed by the beach as what I want, it was private and a beautiful night. This resort really gave me high expectations for other resort that we will be trying in the future but we hope to come back and book our destination wedding at Princess.
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Apr 21, 2025
Great solo trip
Just returned from a week at the Grand Riviera Princess. I upgraded to Platinun and it was worth it. From the spacious, well appointed room, to the fantastic service by everyone in the platinum lounge (Leonardo was very helpful), my entire trip was great. The food was very good and the grounds were fantastic. Looking forward to returning 😀.
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Apr 20, 2025
Great visit and amazing people
We had an amazing time at the resort - everything was perfect from start to finish. What truly made the experience stand out was our concierge, Fernando. He went above and beyond to make our stay effortless and enjoyable. From dinner reservations to last-minute requests, he handled everything with professionalism and a great attitude. Fernando truly made our lives way too easy - we can’t thank him enough! Highly recommend both the resort and Fernando’s outstanding service.
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Apr 19, 2025
Best resort and staff around! Love this place!
This Resort is just great! This is our second yr here last yr did a week this yr 2 and I do have to say we have had another great stay here! The staff are absolutely wonderful. The resort is beautiful. We stay in the Villa’s and will be back for #3 !!!
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Apr 17, 2025Do NOT book your trip here!!!
- Rude employees -Unsafe - Wet sheets - Bed bugs - Filthy dirty - Disgusting food - Watered-down drinks - Scammers -Disgusting beach Traveled to this resort with my family expecting what was pictured on their website, an all-inclusive resort, and ended up experiencing a nightmare! Having been to an all-inclusive before this, I can tell you this is NOT the place to go! The employees are extremely rude! They will not care to accommodate you and will give you the run around. One of the times the whole family went to the front desk to ask for updates, they sent someone to our rooms to take the sheets off our bed and throw them on the ground. There were no housekeepers around, it was scary! We felt they were trying to shut us up, and we knew they didn't care about the bed bugs or blood on the ground. We had no choice but to keep our mouths shut we were in a different country. The rooms looked like they hadn't been cleaned in months! There were spider webs on the lamps, blood on the floor, yellow rings around the bathtubs, and more stains on the sheets and furniture. The food was so bad, it looked like it had been sitting out for days. They say it's all-inclusive, but you have to pay to get into some of the restaurants and other locations. The leftover food that isn't being eaten at the restaurants is taken down to the buffets. The food will sit they for days until it's gone. The drinks were so watered down that even I, who isn't a big fan of drinking, could tell they were watered down. If you wanted a drink with Tito's vodka, that wouldn't be included in the all-inclusive because it was considered one of their nicer vodkas. If your kid wanted a bag of chips, that would cost you, no joke $20 for a small bag! If you're thinking, at least they have a beach, think twice, it's flooded with seaweed, and you can't get in. The waves are too strong, the red flag is up 100% of the time, with 0 lifeguards. Oh, and I would recommend taking a blow dryer if you still want to go after reading this review. The one in my room caught on fire. In conclusion, this is an unsafe, unclean resort that will make you wish you had just gone to Texas or California with the family. The amount of money you spend here isn't worth your hard-earned money and time.