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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7590 reviews
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Apr 23, 2025A great honeymoon!
We had an amazing time at grand palladium colonial. It has been an amazing trip! I would recommend this hotel/resort to anybody who has never gone before. Do your research but also enjoy this one as a safe option! Expedia was an amazing resource for this! I am planning on coming back again exclamation. Point The service was amazing point.The bars were phenomenal! Always ask for what you want! Everyone was so kind and generous too!
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Apr 22, 2025NOT 5 star hotel
Beautiful grounds, Great customer service. BUT rooms were absolutely HORRIBLE. Furniture looked like it wasn’t changed in years, sheets were grey color, towels had stains everywhere, pillows so flat, you can’t even call it a pillow: lol. Food at the buffet was great, but they constantly ran out of it for breakfast. I mean completely ran out. No eggs, pancakes for kids, no fruits, NOTHING. Beach is very Rocky, bring water shoes. If you are looking for Five Star hotel, this is NOT the place
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Apr 22, 2025Not up to pare of the other hotels in the resort
We arrived to moldy smelling room and a broken door handle but had to eat so left and came back to strange bugs in the bedcovers and pillows. we were moved two doors down at 2am only to sleep in a room that was still moldy smelling. the resort is quite large and has old features so be careful on bridges and walkways. (tripping is a thing) and there aren't any jacuzzies!! Swim up pool was beautiful. Staff were always polite and helpful. buffet was average with expected comfort foods. I'm not interested in attending this place again. not my kind of experience and wasnt happy with the overall experience there.
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Apr 21, 2025
Wonderful Family holiday
Just returned from a wonderful 2 weeks holiday at this hotel and couldn’t fault it at all. We travelled with 9 of us and had no issues getting bookings in the a la carte restaurants, we went to concierge in the white sands lobby and booked for 3 days at a time. White sands pool is much quieter than the colonial and we had no issues getting the same 9 beds together everyday. We didn’t bother with the beach due to the seaweed unfortunately, although the hotel do try their best to clean it up. The food in the a la cartes and the buffets is great, we didn’t have a bad meal in 2 weeks. The entertainment in the colonial lobby was also brilliant, especially the silent disco on Mondays! All the staff are lovely and polite and work so hard, we felt very well looked after. Overall we all had a wonderful holiday and would definitely return.
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Apr 20, 2025
La Poisana Restaurant
We were at this resort for the spring break 2025! I have to say the staff is so nice, polite, welcoming and most important they all speak English! The one person I want to point out the most is the waiter from the Argentinian restaurant - La Poisana, Roger. He went above and beyond to make my birthday away from home extra special. Besides the food being great, he made sure that I got a cake with candles and Mariachi Band to sing happy birthday to me. It was a very special and pleasant experience.