TripAdvisor traveler ratingbased on 3301 reviews
Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3301 reviews
Great place for family or couples. Came in July with family. Son’s 15th birthday and they treated him like a king. Came back in September for my wife’s birthday and she was treated like a queen. Come here for a special experience! Chad Phares
Absolutely loved it!!! The best !!!
This hotel is stunning, it’s new, so it’s renovated, modern, super clean, spacious , rooms are very big and we had a beautiful view of the pool and ocean. We stayed at Family selection. The staff was very helpful and super nice. I would like to say special thanks to the entertainment team, ELIE, Bart, Erica,and the rest of their team (I just don’t remember everyone’s names). Also travel club transportation staff were great: Arturo, Luigi, Jose, and managers in travel club: Bruno and Jesus were very helpful and, of course Archie! Thank you everyone for making our stay comfortable , enjoyable, and welcoming.
LOVE THIS PLACE!
Would recommend to anyone. Families honeymooners, vacationers. This resort offers everything. Ricky at the pool did a great job of entertaining. The chefs were all fantastic. Poolside service was perf!
Best Choice in Cancun
I have been in Costa Mujeres before and i loved it, but let me tell you, this time i was amazed. The Grand Palladium Costa Mujeres is a very nice modern resort, a lilttle bit big for my taste but everything else was magnific however the best of this hotel is the service. I travel to Cancun to propose to my girlfriend, and Anni (Family Selection) and Erick (Entertainment) did a great job helping me with the setup including a Mariachi band. I had breakfast every day at the Nest just because of Diego and Olvera, what a great guys. At the beach i couldn't drink fast enough.. Angel kept me well hydrated. At lunch time Mr Floro on the Poseidon buffet was so sweet and kind. Ricardo treated us like royalty on the TRS pool. We had a great time at Zentropia SPA thanks to Aurora, Betty and Julieta, time flew in their hands. Like i said even though the hotel is huge we never had to walk thanks to Ulises, Francisco and Mr Rodriguez on Carritos and Kevin on Barquitos. And last but not least Alberto, Eduardo and SUPER CESAR at the Skybar.. What a party we had with those guys!! i want to go back so bad and i would recommend the Family selection to all my friends and Family. Thanks GP see you soon!
Beautiful resort with great staff!
I came to Grand Palladium Costa Mujeres with my boyfriend in September 2020. They are doing a great job with covid restrictions and keeping things safe. Sanitizing, taking temperatures, distancing. It’s nice because the resort is at a limited capacity so it is easy to distance. They still manage to put on some nice entertainment and activities. Shoutout to some of the amazing staff we have encountered here! Angel and Yajaira from the beach bar! Eva, Houdiny, Diego, and Jhonni from the pool bars! And Pedro our waiter at the Mexican restaurant. The food has been really great, especially at the evening restaurants. I am very satisfied with our stay and have no complaints :)